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Desktop Support Engineer Jobs in Philadelphia, PA

ConfigUSA

Desktop Support

Malvern, PA · On-site

$19.75 - $25.25/hr

Role Name - Deskside Support Engineer ROLE_DESCRIPTION -  Experience Required Technology requirements Desktop Support L2/L3 desktop support Excellent analytical & troubleshooting skills Good ...

Talent Groups

Onsite // Field Desktop Support

Wilmington, DE · On-site

$19.75 - $25/hr

Onsite Field Desktop Support Contract Wilmington, DE ROLE PURPOSE The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description: Assists end users in resolving hardware and software issues by fielding telephone calls and email ...

Artech Information System LLC

desktop support

Philadelphia, PA · On-site

$20.50 - $26/hr

Desktop Support Specialist Location: PHILADELPHIA, PA Duration: 12 + months (possible extension) Skills Overview: Deskside skills, win 7, office 2014, 365...Encryption, break fix, IMAC installation ...

STI

Desktop Support

Trenton, NJ · On-site

$20.25 - $25.75/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Need only locals Direct Client 100% Onsite work Skill Required /Desired Amount of Experience Professional work experience ...

Staffingine LLC

Desktop Support in pharma

Collegeville, PA · On-site

$20 - $25.50/hr

Desktop Support in pharma Job Location: Collegeville, PA Job Type: Contract * Maintain existing ... Perform 80% Break/Fix workload as a Lab Engineer. * Implement validated data backup solutions on ...

STI

Desktop Support Technician

Trenton, NJ · On-site

$20.25 - $25.75/hr

The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with ...

Accion Labs

L2 Support Engineer_Onsite

Berwyn, PA · On-site

Level 2 Technical Support Engineer Location: Berwyn, PA -Onsite Work Duration: 6+ Months of ... Provide Level 2 tech support at the desktop level, including installing and upgrading software ...

TEKsystems

Level One Desktop Support

Burlington, NJ

$16 - $22/hr

This is an elevated desktop support role -- not a traditional help desk position. The technician will handle helpdesk escalations requiring hands on support, work closely with the network and Windows ...

New

hongrp

DESKTOP SUPPORT TECHNICIAN BDCI

Pennsauken, NJ

$60/hr

Position Summary We are seeking a skilled and customer-focused Desktop Support Technician to join our IT Support Services team. This role is responsible for providing hands-on technical support in a ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Philadelphia, PA

Desktop Support Engineer information

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$10

$27

$45

How much do desktop support engineer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for desktop support engineer in Philadelphia, PA is $27.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Philadelphia, PA?

The most popular types of Desktop Support Engineer jobs in Philadelphia, PA are:

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For Desktop Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Engineer jobs in Philadelphia, PA are:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 65% Full Time, 31% Contract, and 4% Nights. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $56,193 per year, or $27 per hour.

Desktop Support Engineer

Wilmington, DE • On-site

Cognizant Technology Solutions

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

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Learn more about Cognizant Technology Solutionsexternal

$114K - $139K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Cognizant is seeking a Desktop Support Engineer for a full time opportunity in Wilmington, DE
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Job Summary
  • Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What you'll do in the role:
  • Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
  • Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
  • Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
  • Provide onsite and remote support to traders in a fast-paced high-pressure environment.
  • Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
  • Coordinate with application network infrastructure and vendor teams for issue resolution.
  • Perform software installations upgrades user access management and hardware deployments.
  • Maintain documentation and follow ITIL-based support processes.
  • Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

What you'll need to succeed:
  • Strong Windows/Mac devices support and troubleshooting skills.
  • Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
  • Familiarity with ITSM tools (ServiceNow Remedy etc.).
  • Strong communication stakeholder management and problem-solving skills.
  • 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
  • Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation: We are offering between $114,000- $139,000. Applications will be accepted until Aug 23, 2026.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
The salary range for this role is between $63000 and $73000 depending on skills, experience and qualifications of the candidate. Applications will be accepted till 8/28/2026.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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