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Desktop Support Engineer Jobs in Philadelphia, PA

Rsli

Desktop Support Engineer

Philadelphia, PA · Hybrid

$30.01 - $37.52/hr

Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field * 5 years of helpdesk or desktop support experience required. * Comp TIA A+, Comp TIA Network+, and/or ...

Reliance Matrix

Desktop Support Engineer

Philadelphia, PA · On-site

$30.01 - $37.52/hr

Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field * 5 years of helpdesk or desktop support experience required. * Comp TIA A+, Comp TIA Network+, and/or ...

ConfigUSA

Desktop Support

Malvern, PA · On-site

$19.75 - $25.25/hr

Role Name - Deskside Support Engineer ROLE_DESCRIPTION -  Experience Required Technology requirements Desktop Support L2/L3 desktop support Excellent analytical & troubleshooting skills Good ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description: Assists end users in resolving hardware and software issues by fielding telephone calls and email ...

STI

Desktop Support

Trenton, NJ · On-site

$20.25 - $25.75/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Need only locals Direct Client 100% Onsite work Skill Required /Desired Amount of Experience Professional work experience ...

STI

Desktop Support Technician

Trenton, NJ · On-site

$20.25 - $25.75/hr

The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with ...

Staffingine LLC

Desktop Support in pharma

Collegeville, PA · On-site

$20 - $25.50/hr

Desktop Support in pharma Job Location: Collegeville, PA Job Type: Contract * Maintain existing ... Perform 80% Break/Fix workload as a Lab Engineer. * Implement validated data backup solutions on ...

Vaco by Highspring

Desktop Support

Philadelphia, PA · On-site

$28 - $29/hr

Site Support Technician | Philadelphia - Multiple Sites Pay/Salary/Benefits/Perks: * Contract Type: 6-Month Contract to Hire * Hourly Rate: $28-29/Hr * Salary upon Conversion: $60k (contingent upon ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Philadelphia, PA

Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for desktop support engineer in Philadelphia, PA is $27.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $31.06 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Philadelphia, PA? The most popular types of Desktop Support Engineer jobs in Philadelphia, PA are:
What are popular job titles related to Desktop Support Engineer jobs in Philadelphia, PA? For Desktop Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Philadelphia, PA look for? The top searched job categories for Desktop Support Engineer jobs in Philadelphia, PA are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,641 per year, or $27.2 per hour.

Desktop Support Engineer

Volpe Enterprises, Inc.

North Wales, PA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Volpe Enterprises, Inc. is currently looking for a full-time Desktop Support Engineer will work closely with the IT Director to ensure all end-user equipment is working efficiently across all systems.

Job Summary:

Responsible for providing Level 1 and Level 2 support of Volpe Enterprises' technology systems for all End-

Users. Provide maintenance and troubleshooting of the organization's computer, network, and business

system applications (LAN/WAN & VoIP) to ensure they are performing optimally. This position plays a key role

in the maintenance and support of platforms such as MS Server 2025, Windows 11/10, QuickBase, DialPad,

Google WorkSpace and MS Office, ensuring they align with company goals and enhance The Volpe

Experience.

The Desktop Support Engineer will work closely with the IT Director to ensure all end-users equipment is

working efficiently across all systems.

Supervisory Responsibilities:

  • N/A

Responsibilities:

  • Must have strong customer service skills.
  • Ability to work in a fast paced environment.
  • Provide Level 1 and Level 2 support for all computer system issues through the ticketing system.
  • Experience setting up and managing network infrastructure devices.
  • Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities.
  • Knowledge of MS Server 2025, Windows 11/10, MS Office
  • Onboarding and Off-boarding of users.
  • Perform regular maintenance and upgrades, and install updates to computer systems to ensure all

systems are running efficiently.

  • Diagnose and resolve hardware/software issues for users and the systems.
  • Provide technical support to end-users, manage user accounts, and train users on network and software use.
  • Regular attendance and punctuality are required.
  • Ensures all projects follow company policies, security standards, and data protection requirements.
  • Follows company policies and procedures while operating safely and maintains professionalism in all environments.
  • Other duties and projects as assigned.

Job Summary:

Responsible for providing Level 1 and Level 2 support of Volpe Enterprises' technology systems for all End-

Users. Provide maintenance and troubleshooting of the organization's computer, network, and business

system applications (LAN/WAN & VoIP) to ensure they are performing optimally. This position plays a key role

in the maintenance and support of platforms such as MS Server 2025, Windows 11/10, QuickBase, DialPad,

Google WorkSpace and MS Office, ensuring they align with company goals and enhance The Volpe

Experience.

The Desktop Support Engineer will work closely with the IT Director to ensure all end-users equipment is

working efficiently across all systems.

Supervisory Responsibilities:

  • N/A

Responsibilities:

  • Must have strong customer service skills.
  • Ability to work in a fast paced environment.
  • Provide Level 1 and Level 2 support for all computer system issues through the ticketing system.
  • Experience setting up and managing network infrastructure devices.
  • Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities.
  • Knowledge of MS Server 2025, Windows 11/10, MS Office
  • Onboarding and Off-boarding of users.
  • Perform regular maintenance and upgrades, and install updates to computer systems to ensure all

Systems are running efficiently.

  • Diagnose and resolve hardware/software issues for users and the systems.
  • Provide technical support to end-users, manage user accounts, and train users on network and

software use.

  • Regular attendance and punctuality are required.
  • Ensures all projects follow company policies, security standards, and data protection requirements.
  • Follows company policies and procedures while operating safely and maintains professionalism in all

environments.

  • Other duties and projects as assigned.

Apply