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Remote Desktop Engineer Jobs in Philadelphia, PA

United Airlines

Senior Cloud Engineer

Berwyn, PA · On-site +1

$70K - $144K/yr

Location Remote based role with preference in Hub Office City. About The Job You're Considering ... Azure Virtual Desktop (AVD) * Plan, deploy, and manage scalable AVD environments in Azure ...

Wood Plc

GIS Analyst

Blue Bell, PA · Remote

... engineering, and environmental applications #LI-Remote Skills / Qualifications Required: * 2 - 5 ... Proficiency using ESRI ArcGIS software (Pro, Desktop, and/or Online) * Proficiency using Microsoft ...

MasTec Utility Services

Wetland Scientist nex

Cherry Hill, NJ · On-site +1

$74K - $97K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Philadelphia, PA · On-site +1

$75K - $99K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Cherry Hill, NJ · On-site +1

$74K - $97K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

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All JobsDesktop Engineer JobsRemote Desktop Engineer JobsRemote Desktop Engineer Jobs in Philadelphia, PA

Remote Desktop Engineer information

See Philadelphia, PA salary details

$10

$45

$82

How much do remote desktop engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote desktop engineer in Philadelphia, PA is $45.61, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $58.46 per hour, depending on experience, location, and employer.

What is a remote desktop engineer?

A Remote Desktop Engineer is an IT professional responsible for managing, troubleshooting, and supporting remote desktop environments. They ensure secure and efficient remote access for users, configure remote desktop services, and resolve connectivity or performance issues. Their role often includes working with virtualization technologies, maintaining security protocols, and assisting users with remote access problems.

What are the key skills and qualifications needed to thrive as a remote desktop engineer?

To thrive as a Remote Desktop Engineer, you need expertise in remote access technologies, IT troubleshooting, networking fundamentals, and typically a degree in computer science or a related field. Familiarity with tools like Microsoft Remote Desktop Services, VMware, Citrix, and certifications such as CompTIA A+, Microsoft Certified: Windows Server, or similar are highly beneficial. Strong problem-solving skills, clear communication, and a customer-focused attitude distinguish top professionals in this role. These abilities are critical for efficiently resolving technical issues, supporting end-users remotely, and maintaining secure, reliable remote desktop environments.

What are some of the most common challenges faced by remote desktop engineers, and how are they addressed?

Remote Desktop Engineers often face challenges such as troubleshooting user issues without physical access to devices, maintaining security while enabling remote access, and supporting a wide variety of operating systems and environments. To overcome these obstacles, employers typically provide robust remote management tools, clear escalation pathways, and detailed documentation to streamline problem resolution. Collaboration with help desk staff, network administrators, and end-users is essential for identifying root causes and delivering timely solutions. Engineers are also encouraged to stay updated on the latest remote access technologies and security protocols to proactively address potential vulnerabilities. These strategies help ensure reliable service delivery and minimize downtime for remote users.

What are popular job titles related to Remote Desktop Engineer jobs in Philadelphia, PA? For Remote Desktop Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Engineer jobs in Philadelphia, PA look for? The top searched job categories for Remote Desktop Engineer jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Remote Desktop Engineer jobs? Cities near Philadelphia, PA with the most Remote Desktop Engineer job openings:
Remote Desktop Engineer jobs near you
Infographic showing various Remote Desktop Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $94,874 per year, or $45.6 per hour.

Tier 1 Engineer, End User Support

Magna5 MS LLC

Bristol, PA • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description

About the Role 

As a member of the End User Support team, a Tier 1 Engineer is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The ability to work independently and remain self-motivated is a must. A strong work ethic and a proven track record of attendance is essential. The expectation is that the technician will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. The Help Desk Technician will work closely with the other staff members under the manager's direction with responsibilities including, but not limited to: 

  • Responding to customer support requests that come in via phone, email, chat, or customer portal 
  • Interacting with clients using professionalism and promptness 
  • Jointly solving problems through collaboration with team members. 
  • Providing quality customer service skills in all forms of communication 
  • Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests 
  • Documenting resolutions and building knowledge base articles 
  • Tracking time and activity in the Magna5 ticketing system 
  • Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms 
  • What You Bring to the Team - the ideal candidate will possess the following: 



Requirements

 Required Experience 

  • Minimum of 1 year administering/supporting the following: 
  • Remote-Desktop/Remote-App Environments 
  • Remote troubleshooting of printers/scanners/scan-to-fax 
  • Remote troubleshooting of VPN issues 
  • Active Directory/Azure AD 
  • Office365/Microsoft365 
  • LAN/WAN environments 
  • Experience with PSA and RMM Tools 

Preferred Experience 

  • 1+ year in a Managed Service Provider environment 
  • Experience remotely supporting Apple products including MacOS & iOS 
  • Electronic Health Record (EHR) software including Allscripts, Greenway 
  • Preferred Skills 
  • Microsoft Windows Server 2012/2016/2019 
  • Active Directory 
  • Fundamental understanding of DNS, DHCP and TCP/IP 
  • Microsoft Exchange and SQL Server 
  • VMware vSphere 
  • Knowledge of back up technologies 
  • Knowledge of security practices and policies 

Education Expectations Associates degree in IT-related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement. 

Preferred Certifications 

  • Engaging in continued certification training and obtaining certifications to improve a skillset is strongly promoted and supported at Magna5. As a Tier 1 Support Technician candidate, we are looking for: 
  • A+ 
  • Microsoft 365 Certified: Modern Desktop Administrator Associate 
  • MD100 
  • MD101  
  • Microsoft 365 Fundamentals 
  • Network+ 

Hours & Schedule The Magna5 Support Center operates 24/7/365. All technicians will be required to work an occasional holiday shift.  


Work Perks 

  • Paid time off including paid holidays and float holidays 
  • Competitive and flexible medical, dental, and vision benefits plans to suit your needs 
  • 401(k) with generous employer match 
  • Tailored Life and Disability insurance plans 
  • Full reimbursement for approved professional certification and career enriching opportunities 

What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at?www.magna5global.com  

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