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Remote Desktop Engineer Jobs in Philadelphia, PA

Wood Plc

GIS Analyst

Blue Bell, PA · Remote

... engineering, and environmental applications #LI-Remote Skills / Qualifications Required: * 2 - 5 ... Proficiency using ESRI ArcGIS software (Pro, Desktop, and/or Online) * Proficiency using Microsoft ...

MasTec Utility Services

Wetland Scientist nex

Philadelphia, PA · On-site +1

$75K - $99K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Cherry Hill, NJ · On-site +1

$74K - $97K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Philadelphia, PA · On-site +1

$75K - $99K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Cherry Hill, NJ · On-site +1

$74K - $97K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Philadelphia, PA · On-site +1

$75K - $99K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Cherry Hill, NJ · On-site +1

$74K - $97K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Philadelphia, PA · On-site +1

$75K - $99K/yr

Overview MasTec Professional Services provides end-to-end engineering, design, and integrated ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

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All JobsDesktop Engineer JobsRemote Desktop Engineer JobsRemote Desktop Engineer Jobs in Philadelphia, PA

Remote Desktop Engineer information

See Philadelphia, PA salary details

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$45

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How much do remote desktop engineer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote desktop engineer in Philadelphia, PA is $45.61, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $58.46 per hour, depending on experience, location, and employer.

What is a remote desktop engineer?

A Remote Desktop Engineer is an IT professional responsible for managing, troubleshooting, and supporting remote desktop environments. They ensure secure and efficient remote access for users, configure remote desktop services, and resolve connectivity or performance issues. Their role often includes working with virtualization technologies, maintaining security protocols, and assisting users with remote access problems.

What are the key skills and qualifications needed to thrive as a remote desktop engineer?

To thrive as a Remote Desktop Engineer, you need expertise in remote access technologies, IT troubleshooting, networking fundamentals, and typically a degree in computer science or a related field. Familiarity with tools like Microsoft Remote Desktop Services, VMware, Citrix, and certifications such as CompTIA A+, Microsoft Certified: Windows Server, or similar are highly beneficial. Strong problem-solving skills, clear communication, and a customer-focused attitude distinguish top professionals in this role. These abilities are critical for efficiently resolving technical issues, supporting end-users remotely, and maintaining secure, reliable remote desktop environments.

What are some of the most common challenges faced by remote desktop engineers, and how are they addressed?

Remote Desktop Engineers often face challenges such as troubleshooting user issues without physical access to devices, maintaining security while enabling remote access, and supporting a wide variety of operating systems and environments. To overcome these obstacles, employers typically provide robust remote management tools, clear escalation pathways, and detailed documentation to streamline problem resolution. Collaboration with help desk staff, network administrators, and end-users is essential for identifying root causes and delivering timely solutions. Engineers are also encouraged to stay updated on the latest remote access technologies and security protocols to proactively address potential vulnerabilities. These strategies help ensure reliable service delivery and minimize downtime for remote users.

What are the most commonly searched types of Desktop Engineer jobs in Philadelphia, PA?

The most popular types of Desktop Engineer jobs in Philadelphia, PA are:

What are popular job titles related to Remote Desktop Engineer jobs in Philadelphia, PA?

For Remote Desktop Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Engineer jobs in Philadelphia, PA look for?

The top searched job categories for Remote Desktop Engineer jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Desktop Engineer jobs?

Cities near Philadelphia, PA with the most Remote Desktop Engineer job openings:

Remote Desktop Engineer jobs near you
Infographic showing various Remote Desktop Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $94,874 per year, or $45.6 per hour.

Engineer, Client Services

IT Solutions Consulting LLC

Wilmington, DE • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Engineer, Client Services is part of the Managed Services team responsible for supporting one (or multiple) clients and handling inbound and escalated inquiries for the client's products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Requirements
Responsibilities:
  • Answering technical service calls and creating customer tickets.
  • Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s).
  • Provides phone support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
  • Ensures creation of tickets and escalation to appropriate group(s).
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Work regularly with the client's internal service and project coordinators who assign tickets.
  • To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
  • Provide superior service to customers and clients with limited supervision consistently.
  • To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
  • Provides emergency on-call support on a rotating schedule.
  • Maintains excellent communication with Network Operation Center team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
  • Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home.

Experience
Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Required Skills and Experience:
  • Bachelor's Degree, or equivalent level of experience in related field
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • Experience in implementation, configuration, management, and troubleshooting of the following technologies:
  • Windows Server 2008-16;
  • Remote Desktop Services (Multi-Server Farm w/ Secure Gateway);
  • Active Directory and Group Policy;
  • SSL Certificates
  • Microsoft Exchange 2010-16
  • Office 365 Exchange Online & Office 365 SharePoint Online
  • VMWare ESXi and vCenter Server
  • Cisco ASA and SonicWall firewalls
  • Remote Access VPNs and Site-to-Site VPNs
  • Basic router and switch configurations (VLAN / Redundant WAN)
  • Wireless Access Points and/or Controllers

Certificates, Licenses, Registrations
  • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
  • Must have reliable transportation. The majority of work is to be done at client offices with some work to be done from your home.

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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