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Desktop Support Engineer Level 2 Jobs (NOW HIRING)

PTR Global

Desktop Support Engineer II

Manhattan, NY · On-site

$30 - $32/hr

Desktop Support Engineer II (Slack) Location: New York, New York (Remote) Duration: Contract Job ID: 178228 Job Overview: We are seeking a skilled and detail-oriented Desktop Support Engineer II to ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

MDAEdge

Senior Desktop Support Engineer

Clearwater, FL · On-site

MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and ... If this is the global application, coordinate with the second level team to resolve the issues. • ...

Forhyre

OH · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

MDAEdge

Senior Desktop Support Engineer

Hooksett, NH · On-site

MDAEdge is a company looking for a Senior Desktop Support Engineer to provide comprehensive ... If this is the global application, coordinate with the second level team to resolve the issues. • ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

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All JobsDesktop Support Engineer Level 2 Jobs

Desktop Support Engineer Level 2 information

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$10

$26

$45

How much do desktop support engineer level 2 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop support engineer level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Engineer Level 2 vs Desktop Support Engineer Level 1?

AspectDesktop Support Engineer Level 2Desktop Support Engineer Level 1
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
ResponsibilitiesAdvanced troubleshooting, network issues, software deploymentBasic hardware/software support, user account setup
Work EnvironmentHelpdesk, onsite, remote supportHelpdesk, onsite support
Experience1-3 years0-1 year

Desktop Support Engineer Level 2 typically handles more complex issues, requiring advanced skills and certifications, compared to Level 1. Level 2 support often involves troubleshooting network problems and software deployment, whereas Level 1 focuses on basic hardware and software support. Both roles are essential in IT support teams, with Level 2 providing more in-depth technical assistance.

What is a Desktop Support Engineer Level 2 job description?

A Desktop Support Engineer Level 2 provides technical assistance for hardware, software, and network issues to end-users. They troubleshoot complex problems, install and configure systems, and may support remote or on-site users, often requiring knowledge of operating systems, ticketing tools, and certifications like CompTIA A+ or Microsoft Certified. This role typically involves working in an IT support team with a focus on resolving escalated issues efficiently.

What cities are hiring for Desktop Support Engineer Level 2 jobs?

Cities with the most Desktop Support Engineer Level 2 job openings:

What states have the most Desktop Support Engineer Level 2 jobs?

States with the most job openings for Desktop Support Engineer Level 2 jobs include:

What are popular job titles related to Desktop Support Engineer Level 2 jobs?

For Desktop Support Engineer Level 2 jobs, the most frequently searched job titles are:

Infographic showing various Desktop Support Engineer Level 2 job openings in the United States as of September 2026, with employment types broken down into 34% Full Time, 33% Part Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer II

Manhattan, NY • On-site

PTR Global
See more jobs at PTR Globalexternal

$30 - $32/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Key responsibilities

  • Conduct technical and user experience reviews of apps submitted for inclusion in the Marketplace.

  • Provide feedback to product teams about existing and upcoming features.

  • Collaborate with developers and partners to improve app quality and performance.

Job description

Position: Desktop Support Engineer II (Slack)
Location: New York, New York (Remote)
Duration: Contract
Job ID: 178228
Job Overview:
We are seeking a skilled and detail-oriented Desktop Support Engineer II to join our team. This role involves providing technical support, reviewing applications, and ensuring compliance with guidelines. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work both independently and collaboratively. This position is fully remote, with a preference for candidates in the EST time zone.
Responsibilities:
  • Conduct thorough technical and user experience reviews of apps submitted for inclusion in the Marketplace.
  • Provide regular feedback to product teams about existing and upcoming features.
  • Collaborate with developers and partners to improve the quality and performance of their apps.
  • Build a deep understanding of the apps in the Marketplace and identify high-performing apps.
  • Work cross-functionally with Platform and Customer Experience teams to support external partners.
  • Perform regular audits of the Marketplace to ensure compliance and quality.

Qualifications:
  • Passion for delivering exceptional customer experiences.
  • Experience in customer or developer support, or a similar role.
  • Strong and confident writing skills, especially in a technical support setting.
  • Technical proficiency and understanding of web services and standard API patterns.
  • Familiarity with popular SaaS tools such as Asana, Linear, Jira, and GitHub.
  • Curiosity, proactivity, and the ability to suggest improvements and alternatives.
  • Excellent time management skills to balance reviews and project work.
  • Ability to work independently and as part of a team.
  • Willingness to document and share knowledge and processes with others.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
  • Pay any fee to be considered for, submitted to, or selected for any opportunity.
  • Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
  • Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $30hr - $32hr on w2 only.
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
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