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Desktop Support Engineer Level 2 Jobs in New York

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Direct unresolved issues to the next level of support personnel * Follow up with clients to ensure ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Direct unresolved issues to the next level of support personnel * Follow up with clients to ensure ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

PTR Global

Desktop Support Engineer II

Manhattan, NY · On-site

$30 - $32/hr

Desktop Support Engineer II (Slack) Location: New York, New York (Remote) Duration: Contract Job ID: 178228 Job Overview: We are seeking a skilled and detail-oriented Desktop Support Engineer II to ...

Forhyre

Onsite Desktop Support Engineer

New York, NY · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Randstad Digital

Desktop Support Engineer

Manhattan, NY · On-site

$31 - $35/hr

The Desktop Support team is considered the "smart hands" for the End User Services support teams ... Engineering teams in other technical efforts and projects as requested by the business ...

LincolnIT

Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

They are currently seeking a full time Level I/II Desktop Support Engineer to provide support and remediation for workstation issues, troubleshoot and resolve system problems, and install new ...

Avcend

Sr Desktop Support Engineer

Stamford, CT · On-site

On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. * Services delivered at: * 600 Washington Blvd., Stamford, CT (Primary Site) * 35 Nutmeg Drive, Trumbull ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices ... Bachelor's Degree in computer science, engineering or related technical or business discipline.

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All JobsDesktop Support Engineer Level 2 JobsDesktop Support Engineer Level 2 Jobs in New York

Desktop Support Engineer Level 2 information

What is the difference between Desktop Support Engineer Level 2 vs Desktop Support Engineer Level 1?

AspectDesktop Support Engineer Level 2Desktop Support Engineer Level 1
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
ResponsibilitiesAdvanced troubleshooting, network issues, software deploymentBasic hardware/software support, user account setup
Work EnvironmentHelpdesk, onsite, remote supportHelpdesk, onsite support
Experience1-3 years0-1 year

Desktop Support Engineer Level 2 typically handles more complex issues, requiring advanced skills and certifications, compared to Level 1. Level 2 support often involves troubleshooting network problems and software deployment, whereas Level 1 focuses on basic hardware and software support. Both roles are essential in IT support teams, with Level 2 providing more in-depth technical assistance.

What is a Desktop Support Engineer Level 2 job description?

A Desktop Support Engineer Level 2 provides technical assistance for hardware, software, and network issues to end-users. They troubleshoot complex problems, install and configure systems, and may support remote or on-site users, often requiring knowledge of operating systems, ticketing tools, and certifications like CompTIA A+ or Microsoft Certified. This role typically involves working in an IT support team with a focus on resolving escalated issues efficiently.

What cities in New York are hiring for Desktop Support Engineer Level 2 jobs?

Cities in New York with the most Desktop Support Engineer Level 2 job openings:

Infographic showing various Desktop Support Engineer Level 2 job openings in New York as of September 2026, with employment types broken down into 41% Full Time, 32% Part Time, and 27% Temporary. Highlights an 100% In-person job distribution.

Desktop Support Engineer

Hackensack, NJ • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Re-posted 19 days ago

Job description

Job Title: Desktop Support Engineer || Hackensack, NJ || Locals only
Role Summary: Provide technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction.
Key Responsibilities
  • Provide Level-1/Level-2 desktop support for users.
  • Install, configure, and maintain desktops, laptops, printers, and peripherals.
  • Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.
  • Respond to incidents and service requests within defined SLA timelines.
  • Perform hardware diagnostics, part replacement coordination, and vendor follow-up.
  • Support software installations, upgrades, and patch management.
  • Assist with PC imaging, deployment, and user migrations.
  • Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.
  • Maintain asset inventory and documentation.
  • Coordinate with L3 teams and infrastructure teams for complex issues.
  • Conduct routine preventive maintenance and health checks on end-user devices.
  • Provide technical guidance and user training when required.

Required Technical Skills
  • Windows 10/11 Administration
  • Microsoft 365 / Office 365
  • Outlook, Teams, OneDrive Support
  • Desktop & Laptop Troubleshooting
  • Active Directory User Administration
  • SCCM / Intune (preferred)
  • Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination Soft Skills
  • Excellent customer service orientation
  • Strong communication skills
  • Problem-solving and analytical thinking
  • Ability to work under pressure and meet SLAs Team collaboration and coordination skills

Apply