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Desktop Support Engineer Level 2 Jobs in Phoenix, AZ

Cliff Services Inc

Desktop Support

Phoenix, AZ · On-site

$25/hr

Phoenix, AZ Pay Rate: $25/hr on W2 We are seeking a Desktop Support Engineer with hands-on experience supporting Windows 11 environments and LAN networking infrastructure. The role involves ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

... a high level of customer satisfaction • Maintain confidentiality EDUCATION • High school ... 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating ...

Ampcus Inc

Desktop Support Engineer

Scottsdale, AZ · On-site

They are in search of a highly motivated candidate to provide first level support for all end-users and troubleshoot various technical issues. Responsibilities : • Provide first level support for ...

All Copy Products

Level 2 Support Engineer

Chandler, AZ · On-site

$25 - $32/hr

... Level 2 Engineer is responsible for remote and onsite service and support for our IT clients ... This relates to all technology, including Desktop/Laptop workstations, servers, firewalls, switches ...

All Copy Products

Level 2 Support Engineer

Chandler, AZ · On-site

$25 - $32/hr

... Level 2 Engineer is responsible for remote and onsite service and support for our IT clients ... This relates to all technology, including Desktop/Laptop workstations, servers, firewalls, switches ...

Apex Systems

Desktop Support

Phoenix, AZ · On-site

$20 - $25.50/hr

We are seeking a highly skilled and customer-focused Level 2 Desktop Support Technician to provide technical support across macOS and Windows environments. This role requires strong troubleshooting ...

MetroSys

Desktop Support Technician

Phoenix, AZ · On-site

$25 - $30/hr

... Engineering, Network, Security, and other infrastructure teams to escalate and resolve more complex issues. Key Responsibilities * Provide onsite Tier 1 and Tier 2 technical support for desktops ...

MetroSys

Desktop Support Technician

Phoenix, AZ · On-site

$25 - $30/hr

... Engineering, Network, Security, and other infrastructure teams to escalate and resolve more complex issues. Key Responsibilities * Provide onsite Tier 1 and Tier 2 technical support for desktops ...

MetroSys, Inc.

Desktop Support Technician

Phoenix, AZ · On-site

$20 - $25.50/hr

... Engineering, Network, Security, and other infrastructure teams to upscale and resolve more complex issues. Key Responsibilities * Provide onsite Tier 1 and Tier 2 technical support for desktops ...

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All JobsDesktop Support Engineer Level 2 JobsDesktop Support Engineer Level 2 Jobs in Phoenix, AZ

Desktop Support Engineer Level 2 information

See Phoenix, AZ salary details

$10

$26

$45

How much do desktop support engineer level 2 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop support engineer level 2 in Phoenix, AZ is $26.80, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Engineer Level 2 vs Desktop Support Engineer Level 1?

AspectDesktop Support Engineer Level 2Desktop Support Engineer Level 1
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
ResponsibilitiesAdvanced troubleshooting, network issues, software deploymentBasic hardware/software support, user account setup
Work EnvironmentHelpdesk, onsite, remote supportHelpdesk, onsite support
Experience1-3 years0-1 year

Desktop Support Engineer Level 2 typically handles more complex issues, requiring advanced skills and certifications, compared to Level 1. Level 2 support often involves troubleshooting network problems and software deployment, whereas Level 1 focuses on basic hardware and software support. Both roles are essential in IT support teams, with Level 2 providing more in-depth technical assistance.

What is a Desktop Support Engineer Level 2 job description?

A Desktop Support Engineer Level 2 provides technical assistance for hardware, software, and network issues to end-users. They troubleshoot complex problems, install and configure systems, and may support remote or on-site users, often requiring knowledge of operating systems, ticketing tools, and certifications like CompTIA A+ or Microsoft Certified. This role typically involves working in an IT support team with a focus on resolving escalated issues efficiently.
Infographic showing various Desktop Support Engineer Level 2 job openings in Phoenix, AZ as of June 2026, with employment types broken down into 34% Full Time, 33% Part Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $55,753 per year, or $26.8 per hour.

Desktop Support Engineer

Phoenix, AZ • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$60K - $65K/yr

Full-time

Re-posted 25 days ago

Job description

Desktop Support Engineer
Roles & Responsibilities
Onsite Desktop Technician Level 2 support at San Diego, Las Vegas, Westlake, CA and Irving Texas hub offices. The Desktop Support Technician is responsible for delivering high-quality, end-user support across the organization, with a strong focus on customer experience, VIP/executive support, and reliable technical service delivery. This role provides hands-on and remote support for hardware, software, and enterprise systems while ensuring minimal disruption to business operations. This position includes technical expertise with strong interpersonal skills, enabling them to deliver a white-glove support experience, particularly for executive leadership and high-priority users.
Service Tasks, Deliverables, and Assumptions: Vendor will provide the Services, including any inherent tasks, and deliver the Deliverables to Customer as described in each Service Task below. Notwithstanding any other Specifications, at a minimum all Deliverables provided by Vendor under this SOW will be of sufficient detail based on their description.
3.2.1 Service Task 1: Onsite Desktop Technician Level 2 support
1. Tasks: Vendor shall provide onsite Desktop Technician Level 2 support at San Diego, Las Vegas, Westlake and Irvine TX hub offices, including but not limited to the following activities:
1. Key Responsibilities
o Customer Service & End-User Support
§ Provide responsive, professional, and courteous technical support to all end users
§ Deliver a high-quality customer experience by communicating clearly and setting expectations
§ Maintain ownership of incidents and service requests from initiation through resolution
§ Ensure timely updates and accurate documentation within the ticketing system
o VIP / Executive Support
§ Provide white-glove technical support to executive leadership and VIP users
§ Anticipate and proactively address technical needs to minimize downtime
§ Maintain a high degree of professionalism, discretion, and urgency when handling executive requests
§ Support executive workstations, mobile devices, and conference room setups with minimal disruption
o Event & Meeting Support
§ Provide technical support for meetings, conferences, and special events
§ Set up and troubleshoot:
§ Conference room technology
§ Audio/visual systems
§ Collaboration tools (Teams, conferencing platforms)
§ Ensure smooth operation of technology during live events and quickly resolve issues as they arise
o Technical Troubleshooting (Hardware & Software)
o Diagnose and resolve issues related to:
§ Windows operating systems
§ Standard business applications
§ Network connectivity and user access
o Perform installation, configuration, and maintenance of desktops, laptops, and peripherals
o Troubleshoot and support:
§ Printers and secure print systems
§ Docking stations, monitors, and accessories
o Escalate complex issues to appropriate teams while maintaining ownership
o Endpoint & Device Support
o Support device lifecycle activities, including:
§ Imaging and device deployment
§ Hardware replacements and refresh programs
§ Onboarding/offboarding setup and equipment provisioning
o Ensure endpoints are configured according to enterprise standards
o Operational Support & Documentation
o Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks
o Maintain accurate and complete ticket documentation for all work performed
o Follow established policies, procedures, and escalation processes
o Contribute to knowledge base articles and process documentation
Salary Range- $60,000-$65,000 a year
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