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Desktop Support Associate Jobs in Indiana (NOW HIRING)

Sky Systems, Inc.

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IT/OT support (Laboratory Support Technician)

Indianapolis, IN · On-site

$25 - $28/hr

Support Users Remotely utilizing teams, Bomgar or Remote desktop. * Inventory control and asset ... Associate degree in an IT-related field or working experience At least 2 years of working ...

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN · On-site

$15 - $16/hr

Associate Degree preferred. May substitute equivalent experience and/or certifications for the ... to all desktop equipment and data in the environment for the purpose of support * Must be ...

LHH US

Accounting Associate

Indianapolis, IN · Hybrid

$60K - $75K/yr

This is a key role within the firm, supporting both tax and audit functions while managing your own ... Experience with QuickBooks (Online and/or Desktop) and/or Sage 50 * Strong understanding of accrual ...

LHH US

Accounting Associate

Indianapolis, IN · Hybrid

$60K - $75K/yr

This is a key role within the firm, supporting both tax and audit functions while managing your own ... Experience with QuickBooks (Online and/or Desktop) and/or Sage 50 * Strong understanding of accrual ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices (iOS ... Associate's or Bachelor's degree in information technology, computer science, or a related field ...

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Desktop Support Associate information

See Indiana salary details

$15

$22

$30

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Indiana is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $23.56 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Indiana?

The most popular types of Desktop Support jobs in Indiana are:

What cities in Indiana are hiring for Desktop Support Associate jobs?

Cities in Indiana with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,529 per year, or $22.4 per hour.

IT/OT support (Laboratory Support Technician)

Sky Systems, Inc.

Indianapolis, IN • On-site

$25 - $28/hr

Contractor

Medical, Dental, Vision, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Title : IT/OT support (Laboratory Support Technician)


Location : Indianapolis, IN, USA


Open Ended/Long Term


Onsite - 5 days a week - 40 hours a week


Role purpose:

  1. Become visible and provide IT support to the customer and provide guidance and support as needed.
  2. Have solid understanding of working in a fast-paced environment, supporting onsite clients as well as home office users.
  3. Off hour, Weekend and Holiday support for all operational assets and systems as needed.


Main responsibilities:

  • Adhere to scheduled appointments for asset recovery collections and e-waste processes.
  • Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
  • Support Users Remotely utilizing teams, Bomgar or Remote desktop.
  • Inventory control and asset management
  • Ensure OT environment health: maintain the landscape, network documents and integration with IT solutions
  • Strong relationship with global solution groups


Key Responsibilities

  • Experience working in a team-oriented, collaborative environment with strong customer-service orientation.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Supports, manages, optimizes, and maintains the configuration and installation of the Servers, to include, but not limited to, patch updates, hardware replacements, with spares.
  • Create build records. Ensure GDP standards, sign and send to lab teams.
  • Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system.
  • Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles following GxP, GmP and GDP practices.
  • Analyze Client Service calls for desktop devices and incident data to identify and advise Client of any potential user-training requirement and automation and to drive continuous service improvements.
  • Track logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. Following litigation processes to ensure all equipment is quarantined properly.
  • Provide guidance to clients and Support projects in progress in collaboration with other IT organizations. Interface and collaborate with other teams for issue resolutions.
  • Clean and prepare all hardware for reuse, which includes, running diagnostics and submitting OEM tickets for repair.
  • Assist Manufacturing / Engineering personnel with remediation of machine and software accounts.
  • Create automatic backups of lab images and account access logs
  • Meet with vendors pre-implementation of new technology and ensure Client IT standards are met.
  • Work with vendors on troubleshooting and implementation of lab devices.
  • Perform IQ and OQ activities where needed.
  • Ensure all quality standards are met to comply with FDA, EMA and CDC standards.
  • Use knowledge of technology to implement new automation and quality of life for engineering / manufacturing personnel.
  • Utilize COMAP to ensure only proper patching is sent to devices based off vendor and software needs.
  • Other Ad Hoc Activities and Reporting as required• Update, review, and approve SOPs.
  • Review and approve qualification documents.
  • Coordinate and manage the deliverables of monthly maintenance events.
  • Engage with Quality Control (QC) representatives to ensure solutions are delivered and maintained to meet business goals and end user needs.
  • Coordinate, prioritize, and manage the QCIT deliverables for new system implementation.
  • Engage with Quality Control representatives to ensure solutions are delivered and maintained to meet business goals and end user needs.


Technical Skills:

  • Solid knowledge of Windows, IOS or other computer operating systems
  • Understanding of Office Suite and SharePoint Technologies
  • Experienced in Service Now ticketing system
  • Hands-on hardware troubleshooting experience
  • Ability to read and understand technical manuals, procedural documentation and OEM guides
  • Knowledge of Active Directory, SCCM or other User and Asset rights or deployment systems
  • Knowledge of IMAC, SLA's and Asset management, ITIL
  • Good understanding of network infrastructure of DNS, Proxy servers and firewalls
  • Good knowledge of LAN/WAN setups and concepts
  • Knowledge of software distribution, patching and imaging technologies desirable
  • Understand and follow GxP, GmP, and GDP practices
  • Must have solid soft skills and be a good communicator.
  • Must have valid license.
  • Ability to lift 50lbs.


Preferred Qualifications:


Associate degree in an IT-related field or working experience

At least 2 years of working experience in information technology.

Excellent knowledge of English language (written and spoken).

Strong knowledge of laboratory instruments and related software applications

Experienced with troubleshooting and problem-solving

Experienced with GxP compliance and Computer Systems Validation

Working understanding of IT infrastructure and architecture.

Knowledge of pharma processes preferred