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Desktop Support Associate Jobs in Indianapolis, IN

TalentBurst, Inc.

Desktop Support Technician

Indianapolis, IN

$19.25 - $24.50/hr

Desktop Support Technician Location: Indianapolis, IN 46256 (Onsite) Duration: 12-month contract ... Associate's degree or Bachelor's preferred * Valid Driver's license required * Outstanding customer ...

New

TEKsystems

Desktop Support Technician

Indianapolis, IN

$18 - $23/hr

Associate degree in Information Technology or equivalent work experience preferred. * 1-3 years of experience deploying, installing, or supporting end-user technology. * Experience deploying desktops ...

TEKsystems

Desktop Support Technician

Indianapolis, IN

$18 - $23/hr

Associate degree in Information Technology or equivalent work experience preferred. * 1-3 years of experience deploying, installing, or supporting end-user technology. * Experience deploying desktops ...

Staffing

Be Seen First

IT Support Specialist

Indianapolis, IN · On-site

$28 - $29/hr

Minimum of 2 years desktop support for PCs, laptops, and peripherals. Minimum of 2 years onsite ... Associates degree or Bachelors preferred * Valid Drivers license required * Outstanding customer ...

New

TEKsystems

Deployment Technician

Indianapolis, IN

$18 - $23/hr

... Associate degree in Information Technology or equivalent experience preferred. 1-3 years of experience deploying, installing, or supporting end-user technology. Experience with desktop, laptop ...

TEKsystems

Deployment Technician

Indianapolis, IN

$18 - $23/hr

... Associate degree in Information Technology or equivalent experience preferred. 1-3 years of experience deploying, installing, or supporting end-user technology. Experience with desktop, laptop ...

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Desktop Support Associate information

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How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Indianapolis, IN is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $21.73 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Indianapolis, IN? The most popular types of Desktop Support jobs in Indianapolis, IN are:
Infographic showing various Desktop Support Associate job openings in Indianapolis, IN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,881 per year, or $20.6 per hour.

Desktop Support Technician

TalentBurst, Inc.

Indianapolis, IN

$19.25 - $24.50/hr

Contractor

Medical, Dental, Vision, Retirement

Posted yesterday

New

Job description

Title: Desktop Support Technician
Location: Indianapolis, IN 46256 (Onsite)
Duration: 12-month contract (Potential to Extend)
Working Hours: Mon - Fri: 8 am to 5 pm.
Description:
  • This role will encompass the activities of working on customer-focused projects, Digital Workplace consulting, and hands-on technical support and operations.
Responsibilities:
  • Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
  • Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)
  • Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.
  • Assist in projects around mobile, IT applications, and end-user computing hardware.
  • Provide clear and timely updates to the project leaders
  • Present complex technical information to a non-technical audience in a clear and easy-to-understand manner.
  • Take ownership of incidents and act decisively to ensure our customers maintain IT productivity.
  • Provide technical consultancy for specific groups and work with them on how to leverage the existing tools for their benefit
  • Proactively approach business functions to understand their processes and suggest methods to increase productivity
Requirements:
  • Minimum of 2 years desktop support for PC's, laptops, and peripherals.
  • Minimum of 2 years onsite support and remote support experience
  • Minimum of 2 years supporting mobile devices (Apple devices preferred)
  • High School Diploma required; Associate's degree or Bachelor's preferred
  • Valid Driver's license required
  • Outstanding customer service and organizational skills
  • Excellent communication and time management skills
  • Excellent working knowledge of the ITIL v3 processes in an IT service delivery
  • Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
  • Ability to lift 50 pounds

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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA

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About TalentBurst

Sourced by ZipRecruiter

TalentBurst is a leading provider of Information Technology and Engineering staffing solutions based in Natick, Massachusetts, US. An industry veteran with two decades of experience in their portfolio, the company's services range from IT consulting, life sciences, HR solutions, payroll services, and more. TalentBurst was founded with a mission to provide world-class, global staffing services to clients of all sizes. They strive to provide unmatched quality and service to their clients, which has earned them the reputation of being a highly respected and trusted staffing firm.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Natick, MA, US

Year founded

2002

Social media

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