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Desktop Support Associate Jobs in Georgia (NOW HIRING)

St. Joseph's/Candler

Desktop Technician I

Savannah, GA · On-site

$20.60/hr

Provides support for all PC-related hardware. * Education * Associates of Information Systems ... Assists in recommendation of new desktop hardware standards and ensures recommendation is ...

St. Joseph's/Candler

Desktop Technician I

Savannah, GA · On-site

$20.60/hr

Provides support for all PC-related hardware. * Education * Associates of Information Systems ... Assists in recommendation of new desktop hardware standards and ensures recommendation is ...

St. Joseph's/Candler

Desktop Technician I

Savannah, GA · On-site

$20.60/hr

Provides support for all PC-related hardware. * Education * Associates of Information Systems ... Assists in recommendation of new desktop hardware standards and ensures recommendation is ...

ADP

Associate Client Support Consultant

Alpharetta, GA · On-site

$21/hr

ADP is hiring an Associate Client Support Consultant. This is a hybrid role; working in the office ... desktop support tools to develop and maintain your ability to support our clients. * Organize. You ...

ADP

Associate Client Support Consultant

Alpharetta, GA · Hybrid

$21/hr

ADP is hiring an Associate Client Support Consultant. This is a hybrid role; working in the office ... desktop support tools to develop and maintain your ability to support our clients. * Organize. You ...

Acuity Brands, Inc.

Senior Desktop Engineer

Conyers, GA · On-site

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Engineer, deploy, and support enterprise endpoints using Microsoft Intune (Configuration Profiles ...

Acuity Brands

Senior Desktop Engineer

Conyers, GA

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Engineer, deploy, and support enterprise endpoints using Microsoft Intune (Configuration Profiles ...

Acuity, Inc.

Senior Desktop Engineer

Conyers, GA · On-site

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Engineer, deploy, and support enterprise endpoints using Microsoft Intune (Configuration Profiles ...

Digital Insight

IT End User Support

Atlanta, GA · On-site

Deliver handson support for laptops, desktops, and highperformance engineering workstations ... Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

NCR

IT End User Support

Atlanta, GA · On-site

Deliver handson support for laptops, desktops, and highperformance engineering workstations ... Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

BECPOS

IT End User Support

Atlanta, GA · On-site

Deliver handson support for laptops, desktops, and highperformance engineering workstations ... Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

Volantsoft Inc

IT Systems Analyst III

Lawrenceville, GA · On-site

... Associate's degree in Information Technology, Computer Science, or a related field and/or relevant experience. Preferred Experience: · 5+ years of enterprise-level desktop support experience · ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Georgia

Desktop Support Associate information

See Georgia salary details

$13

$19

$26

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Georgia is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Georgia?

The most popular types of Desktop Support jobs in Georgia are:

What cities in Georgia are hiring for Desktop Support Associate jobs?

Cities in Georgia with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,288 per year, or $19.9 per hour.

Desktop Technician I

St. Joseph's/Candler

Savannah, GA • On-site

$20.60/hr

Part-time

Re-posted 23 days ago

St. Joseph's/Candler Health System rating

7.0

Company rating: 7.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • Installs and tests organization-approved PC software; coordinates implementation of new PC software applications. Performs maintenance as required to ensure proper and safe operation of equipment. Provides expert assistance to hospital staff in the use of personal computers, other hardware and software applications. Provides support for all PC-related hardware.
  • Education
    • Associates of Information Systems - Preferred
  • Experience
    • 0-2 Years Support of PCs. Printers, PDAs and Microsoft software - Required
    • Experience with Windows 7 & 8 - Required
  • License & Certification
    • HDI Certification must be obtained within first year of employment. ITIL Certification is strongly encouraged.
    • Other preferred Certifications: CompTIA A+, CompTIA Network+, Microsoft MCSA  Windows 7 or Windows 8, or Cisco CCNA Switching and Routing
  • Core Job Functions
    • Responds to request for technical assistance to make initial contact and analysis of computer issue. Determines if the computer needs to be replaces or re-imaged. Tracks issues to resolution updating the internal work order system and/or communicating processes with relevant information and follow-ups with user to verify problem has been resolved to their satisfaction, or if needed, escalates problems to appropriate support team for tier III support.
    • Assists in recommendation of new desktop hardware standards and ensures recommendation is consistent with technical requirements and standards of the customer's network. Accurately documents instances of desktop equipment or component failure, repair, installation and removal. Assists Network Administrator in maintaining accurate maps of network structure.
    • Creation and notification of Active Directory, e-mail and Meditech user accounts prior to new co-worker start date. Disable/removal of terminated co-worker user accounts as per termination policy.

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