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Desktop Support Analyst Ii Jobs (NOW HIRING)

MKS2 Technologies

Desktop Support Analyst

Boyers, PA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Experience: 2-3 years minimum in a desktop support role. * Technical Skills: Proficient with ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ... 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS ...

Advance Digital Systems

Desktop Support Analyst

Washington, DC · On-site

$26.25 - $35.50/hr

We are seeking a skilled Desktop Support Analyst to serve within a Tier 2/3 Desktop Support organization supporting enterprise end-user computing operations. This contractor role is responsible for ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

TEKsystems

Desktop Support Analyst

Whitestown, IN · On-site

$22 - $25/hr

Desktop Support AnalystOverview We are seeking a Desktop Support Analyst to provide hands-on technical support in a fast-paced enterprise environment. This role will support end-user computing ...

TEKsystems

Desktop Support Analyst

Whitestown, IN · On-site

$22 - $25/hr

Desktop Support AnalystOverview We are seeking a Desktop Support Analyst to provide hands-on technical support in a fast-paced enterprise environment. This role will support end-user computing ...

Infojini Inc

Desktop Support Analyst

Washington, DC

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate ... Remedy. 2. At least Two years' experience in desktop/laptop troubleshooting and Mainframe ...

Phelps Health

Desktop Support Analyst

Phelps, NY · On-site

$23.75 - $32/hr

The Desktop Support Analyst liaises between Information Technologies and user department(s), providing Tier II hardware and software support for Phelps Health desktops, laptops, print devices, mobile ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour Internal Job ID: 10076439 Benefits: This position is eligible for medical, dental, vision, and 401(k).

Perfict

Desktop Support Analyst III

San Diego, CA · On-site

$24.75 - $33.25/hr

The Desktop Support Analyst provides technical support for end-users, handling issues related to ... Required : • Associate's degree or equivalent experience in IT or a related field. • 2+ years ...

SolluCIO Partners

Desktop Analyst

Salem, OR

$23.25 - $31.50/hr

Desktop Support Analyst (Lead-Level Support) Salem, Oregon Area Onsite Overview We are seeking a ... Key Responsibilities Provide Tier 1-2 support (70% tickets / 30% project work) Troubleshoot ...

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Desktop Support Analyst Ii information

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How much do desktop support analyst ii jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for desktop support analyst ii in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a desktop support analyst II?

A Desktop Support Analyst II is an IT professional who provides advanced technical support for computer systems, software, and hardware within an organization. They handle more complex issues that are escalated from entry-level support staff, including troubleshooting, diagnosing, and resolving technical problems. Additionally, they may assist in installing and configuring computer systems, maintaining IT documentation, and supporting end users to ensure smooth business operations.

What are the key skills and qualifications needed to thrive as a desktop support analyst II?

To excel as a Desktop Support Analyst II, you need strong troubleshooting skills, knowledge of Windows and Mac operating systems, and experience with hardware and software support, usually backed by a relevant associate's or bachelor's degree. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are commonly expected. Excellent communication, patience, and problem-solving abilities help you deliver quality support and build trust with end users. These competencies are crucial for minimizing downtime, resolving issues efficiently, and maintaining smooth IT operations.

What are some common challenges faced by a desktop support analyst II and how can they be addressed?

Desktop Support Analyst II professionals often encounter challenges such as managing high volumes of support requests, troubleshooting complex technical issues, and balancing remote and onsite support tasks. Effective time management and prioritization skills are essential to ensure critical problems are resolved promptly. Additionally, strong communication skills help in clearly explaining technical solutions to non-technical users and collaborating effectively with other IT team members. Continuous learning about emerging technologies and regular training can also help analysts stay ahead of potential issues.

What is the difference between Desktop Support Analyst II vs Desktop Support Technician?

AspectDesktop Support Analyst IIDesktop Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (common)
Work EnvironmentCorporate offices, IT departments, enterprise environmentsHelp desks, retail, small business, on-site support
ResponsibilitiesAdvanced troubleshooting, user support, hardware/software setup, minor network issuesBasic troubleshooting, hardware repairs, user assistance

Both roles involve technical support, but Desktop Support Analyst II typically handles more complex issues and works in larger organizations, while Desktop Support Technicians focus on routine support tasks in smaller settings. The Analyst II role often requires additional certifications and experience, making it suitable for those seeking career growth in IT support.

What states have the most Desktop Support Analyst Ii jobs?

States with the most job openings for Desktop Support Analyst Ii jobs include:

What are popular job titles related to Desktop Support Analyst Ii jobs?

For Desktop Support Analyst Ii jobs, the most frequently searched job titles are:

Desktop Support Analyst Ii jobs near you
Infographic showing various Desktop Support Analyst Ii job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Analyst

Boyers, PA • On-site

MKS2 Technologies
51 - 200 employees
Learn more about MKS2 Technologiesexternal

$110K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Desktop Support Analyst
Labor Category: Computer Network Support Specialist - Journeyman
Location: Government Site (On-Site)
Clearance Requirements: Secret or above.
Salary Range: $110,000-$120,000
Position Summary
MKS2 Technologies is seeking experienced Deskside Support/Desktop Support Analysts to provide enterprise-level technical support across geographically dispersed government environments. The selected candidates will support end users through the installation, maintenance, troubleshooting, and lifecycle management of desktop systems, laptops, mobile devices, peripherals, and enterprise endpoint infrastructure.
This position supports Enterprise Endpoint Infrastructure Management (EEIM) initiatives and provides Tier II/Tier III technical support to ensure secure, reliable, and efficient IT operations. The Deskside Support Analyst will work closely with systems administrators, network engineers, cybersecurity teams, and end users to resolve technical issues, maintain endpoint compliance, and support enterprise service delivery objectives.
Key Responsibilities
  • Provide deskside and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
  • Analyze, test, troubleshoot, and resolve hardware, software, operating system, and network-related issues.
  • Install, configure, image, deploy, and maintain Microsoft Windows operating systems and enterprise endpoint devices.
  • Support software deployment, application installation, upgrades, updates, and patch management activities.
  • Monitor endpoint health and compliance using enterprise management and monitoring tools.
  • Perform root cause analysis and technical troubleshooting for complex desktop and endpoint issues.
  • Troubleshoot LAN, WAN, VPN, wireless, and Internet connectivity issues.
  • Support device lifecycle management activities, including inventory control, refresh efforts, provisioning, and equipment disposal.
  • Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
  • Utilize IT Service Management (ITSM) tools to manage incidents, service requests, and problem resolution activities.
  • Support configuration management and enterprise change management processes.
  • Coordinate with network, cybersecurity, and systems administration teams to resolve enterprise technical issues.
  • Ensure compliance with government security requirements and organizational policies.
  • Provide exceptional customer service and technical support to end users in a mission-critical environment.
Required Knowledge, Skills, and Abilities
  • Knowledge of enterprise endpoint management concepts and technologies.
  • Experience supporting Windows desktop operating systems and enterprise endpoint environments.
  • Experience with software deployment, patch management, endpoint monitoring, and device lifecycle management.
  • Knowledge of LAN, WAN, VPN, and enterprise networking fundamentals.
  • Familiarity with Microsoft Active Directory, Microsoft 365, and endpoint management solutions.
  • Understanding of configuration management principles and enterprise change control processes.
  • Knowledge of IT Service Management (ITSM) practices and incident management procedures.
  • Ability to troubleshoot hardware, software, operating system, and network connectivity issues.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively within a team environment.
Minimum Qualifications
Experience
  • 4 to 7 years of relevant experience supporting desktop systems, endpoint infrastructure, network operations, or enterprise IT environments.
  • Experience supporting large-scale enterprise user environments.
  • Experience diagnosing and resolving endpoint, application, and network connectivity issues.
  • Experience utilizing ticketing systems and IT service management tools.
Education
  • Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

Substitutions:
  • Associate's Degree plus two (2) additional years of relevant experience may substitute for a Bachelor's Degree.
  • Four (4) additional years of relevant experience may substitute in lieu of a degree.
Preferred Qualifications
  • Experience supporting Department of Defense (DoD) or Federal Government environments.
  • Experience with Microsoft Intune, SCCM/MECM, Microsoft Endpoint Manager, Active Directory, and Office 365.
  • Knowledge of endpoint security technologies and cybersecurity best practices.
  • Experience supporting classified environments.
  • Industry certifications such as:
    • CompTIA Security+
    • CompTIA Network+
    • CompTIA A+
    • Microsoft Certifications
    • Other relevant DoD 8570 compliant certifications
Security Clearance Requirements
  • Active Secret or Top Secret Security Clearance required.
  • Must maintain clearance eligibility throughout employment.
  • U.S. Citizenship required.
Benefits
MKS2 Technologies offers a comprehensive benefits package designed to support employees and their families while promoting professional growth and work-life balance.
Benefits include:
  • Competitive salary and compensation packages
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Federal Holidays
  • Company-Paid Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program (EAP)
  • Professional Development and Training Opportunities
  • Certification Reimbursement Programs
  • Employee Referral Bonus Program
  • Career Advancement Opportunities
  • Access to a collaborative and mission-driven team environment
Why MKS2?
At MKS2 Technologies, we are committed to delivering mission-critical solutions that support our nation's most important federal agencies and defense organizations. Our team members are empowered to make an impact through innovation, technical excellence, and exceptional customer service.
As a rapidly growing technology and professional services company, MKS2 provides employees with opportunities to work on meaningful programs across cybersecurity, information technology, engineering, intelligence, healthcare, professional services, and mission support sectors.
When you join MKS2, you gain:
  • Opportunities to support high-visibility federal programs
  • A culture focused on teamwork, integrity, and professional growth
  • Leadership that values employee contributions and career development
  • Access to training, mentorship, and advancement opportunities
  • The ability to make a direct impact on customer missions and national security objectives

Join MKS2 and become part of a team dedicated to excellence, innovation, and supporting those who serve our nation.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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