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It Desktop Support Analyst Ii Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH · On-site

$31.68/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities ... Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of ...

DYOPATH

Desktop Support Analyst II

Bothell, WA · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Catalyst Corporate Fede

Desktop Support Analyst II

Plano, TX · On-site

$21.75 - $29.25/hr

The Desktop Support Analyst II must have a high level of analytical ability and technical knowledge ... Information Systems or related field * Experience with application virtualization * VMware ...

gaylor

IT Desktop Support

Charlotte, NC · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

Bank of Hope

IT Analyst II - Desktop

Honolulu, HI · On-site

$31.25 - $33.65/hr

We are currently seeking an IT Analyst II - Desktop to support our IT Desktop Department. As the IT Analyst II - Desktop, you will be responsible for providing day-to-day consultation, training ...

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

The Desktop Support Analyst will report to the Manager of IT Support and will work closely with ... 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS ...

K2 Staffing

Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support

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How much do it desktop support analyst ii jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it desktop support analyst ii in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

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Infographic showing various It Desktop Support Analyst Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Analyst II

Twinsburg, OH • On-site

DYOPATH
IT Services • 51 - 200 employees
Learn more about DYOPATHexternal

$31.68/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

168th of 226 rated it services

Job description

Join DYOPATH as a Desktop Support Analyst II
Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?
DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.
Why You'll Love Working Here
  • Purpose with Passion - Be part of a company guided by our L.O.V.E. philosophy, Living Our Values Every Day, where your work creates meaningful impact.
  • Grow & Thrive - DYOPATH supports your professional development through certifications, training, and advancement opportunities.
  • Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
  • Fun & Respectful Teamwork - Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.
Awesome Benefits
  • Medical, Dental & Vision Coverage
  • Life Insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA & HSA options
  • Pet Insurance
  • ...and much more

Full benefits overview at dyopath.com/careers
Role Overview
  • Location: On-site (Twinsburg, OH)
  • Schedule: First Shift (8a-5p CST), Monday through Friday
  • Pay Rate: $31.68/hour
Your Mission as a Desktop Support Analyst II
As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.
Key Responsibilities
Hardware & Software Support
  • Analyze user requests and incident trends.
  • Meet with users to discuss issue resolution and recurring problems.
  • Provide technical support for installation, deployment, and maintenance of:
    • PCs and laptops
    • Software
    • Scanners
    • Printers
    • Peripherals
  • Support internal customers through face-to-face interactions, phone support, or chat.
  • Track ticket progress using internal or client ticketing systems.
  • Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
  • Order and replace hardware components as needed.
  • Create, edit, and maintain knowledge base articles.
  • Act as a point of contact for third-party vendors and technicians.
  • Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
  • Perform updates, including:
    • Microsoft security patches
    • Antivirus signatures
    • Software/application updates
  • Troubleshoot incidents, reports, and processes to identify and resolve errors.
  • Document processes and write clear procedures or user manuals to enhance self-service options.
  • Assist and mentor Level I and Associate Desktop Support Analysts as needed.
Other Duties as Assigned
What You Bring to the Team
Education & Certifications
Required:
  • Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
  • CompTIA A+ Certification

Preferred:
  • CompTIA Network+ Certification
  • Experience as a Desktop Support Analyst I
Additional Requirements
  • Successful completion of a background check
  • Valid driver's license with an acceptable driving record
Experience & Skills
  • In-depth working knowledge of PCs, laptops, and peripherals
  • Experience supporting Windows 10/11 environments, Active Directory, Microsoft 365, and endpoint management solutions
  • Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware deployment
  • Familiarity with ITIL and change management processes
  • Ability to perform root cause analysis (RCA)
  • Intermediate to advanced proficiency in hardware and software troubleshooting
  • SharePoint experience (Microsoft 365 preferred)
  • Working knowledge of Microsoft 365
  • Experience with ServiceNow or similar ITSM platforms preferred
  • Mobile device support experience is a plus
  • Previous experience as a Desktop Support Analyst II, Desktop Support Technician, Service Desk Analyst, or End User Support Specialist preferred
  • Strong written and verbal communication skills
  • Good judgment when providing technical advice and problem resolution
  • Ability to collaborate effectively within a team environment
  • Strong prioritization skills with the ability to meet deadlines
  • High attention to detail
  • Customer-focused mindset
Why This Role Rocks
As our Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.
Ready to Make an Impact?
If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II and help deliver exceptional end-user support and technical service excellence
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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