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Desktop Services Manager Jobs in Springfield, VA

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... ServiceNow or similar IT Service Management (ITSM) platforms * Root cause analysis and incident ...

MSCCN

Desktop Support Manager - Bethesda, MD

Bethesda, MD · On-site

$75K - $100K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... ServiceNow or similar IT Service Management (ITSM) platforms * Root cause analysis and incident ...

New

Cornerstone

Desktop Support Manager

Washington, DC

In addition to leading internal desktop staff, the Manager is directly responsible for managing the external "service-desk" support team provided by FrontLine professional services, ensuring seamless ...

New

Stem Xpert

Desktop Migration engineer

Reston, VA

Experience in supporting / managing multiple Windows XP to Windows 7/8 environments Good experience ... desktop service. Kindly provide me the below information along with your copy of resume in order to ...

Service Global, Inc

Desktop EUC L1

Arlington, VA · On-site

$23.25 - $29.50/hr

Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

T Rowe Price

Principal Desktop Engineer

Washington, DC · On-site

A Role Summary The Principal Desktop Engineer is a hands-on engineering leader responsible for both ... Experience managing OEMs, software vendors, and service providers, including budgeting, licensing ...

New

ActioNet, Inc.

Desktop Technician

Rosslyn, VA

$118K/yr

Desktop Technician - Mid Level The Desktop Technician provides technical support for end-user ... Familiarity with IT service management (ITSM) tools and ticketing systems. * Excellent ...

ActioNet

Desktop Technician

Arlington, VA

Position: Desktop Technician (Mid-Level) Location: Rosslyn, VA, Clearance: Secret * Desktop ... Familiarity with IT service management (ITSM) tools and ticketing systems. * Excellent ...

ActioNet

Desktop Technician

Rosslyn, VA · On-site

$118K/yr

Desktop Technician - Mid Level The Desktop Technician provides technical support for end-user ... Familiarity with IT service management (ITSM) tools and ticketing systems. * Excellent ...

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

Position: Desktop Technician (Mid-Level) Location: Rosslyn, VA, Clearance: Secret * Desktop ... Familiarity with IT service management (ITSM) tools and ticketing systems. * Excellent ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Springfield, VA

Desktop Services Manager information

See Springfield, VA salary details

$21.9K

$87.3K

$131.6K

How much do desktop services manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for desktop services manager in Springfield, VA is $87,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,600.00 and $99,800.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Springfield, VA look for? The top searched job categories for Desktop Services Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Desktop Services Manager jobs? Cities near Springfield, VA with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
Desktop Support Manager

Desktop Support Manager

Leidos

Bethesda, MD • On-site

$82K - $149K/yr

Full-time

Posted 19 days ago

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

56th of 449 rated business services

Job description

Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda, MD.

Candidates must:

  • Be local to the Washington, DC metropolitan area and able to work onsite five days per week.
  • Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.

This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.

This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.

Required Qualifications

  • Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience.

  • Minimum of 3 years of leadership, supervisory, or team lead experience.

  • Extensive hands-on enterprise desktop engineering and support experience.

  • Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.

  • Comfortable performing hands-on technical work in addition to personnel management responsibilities.

Strong hands-on expertise with:

  • Windows 11 enterprise environments

  • Active Directory, Group Policy, DNS, and DHCP

  • Endpoint security technologies including encryption, antivirus, firewall management, and patching

  • Desktop imaging and automated deployment tools

  • Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent

  • ServiceNow or similar IT Service Management (ITSM) platforms

  • Root cause analysis and incident management

Required Certifications

Candidates MUST possess at least one of the following certifications:

  • CompTIA Security+, Network+, or equivalent

  • ITIL Foundation (preferred)

  • Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

Preferred Qualifications

  • Experience supporting Federal, NIH, or HHS environments.

  • Experience managing desktop virtualization environments.

  • ITIL Foundation certification.

  • Microsoft enterprise certifications.

phhs

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:June 24, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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