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Desktop Services Manager Jobs in Springfield, VA

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Arlington, VA

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

The End User Desktop Support Technician is responsible for delivering onsite and remote technical ... Working within an ITIL-based service management framework, the technician installs, configures ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Title: Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Title: Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

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Showing results 21-40

All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Springfield, VA

Desktop Services Manager information

See Springfield, VA salary details

$21.9K

$87.3K

$131.6K

How much do desktop services manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for desktop services manager in Springfield, VA is $87,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,600.00 and $99,800.00 per year, depending on experience, location, and employer.

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Springfield, VA look for? The top searched job categories for Desktop Services Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Desktop Services Manager jobs? Cities near Springfield, VA with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Desktop Support Technician

NuAxis Innovations LLC

Washington, DC • On-site

$23 - $29.25/hr

Full-time

Posted 11 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Support Technician for a Full-Timeposition.
Job Summary:
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.
Essential Functions:
Some of the primary responsibilities of this role would include:
  • All aspects of both Remote and Deskside computer support
  • Owning, tracking and resolving Information Technology (IT) incidents and requests
  • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
  • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.
Education:
  • High school diploma or equivalent. Bachelor's Degree preferred.
  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
  • CompTIA A+ Certification - required within 90 days of hire
  • Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
  • Apple Support Certification preferred

Knowledge Requirements:
  • Incident Management
  • Problem Management
  • Change Management
  • Critical thinking skills
  • Active listening skills and effective communication strategies
  • Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
  • Enterprise ticketing application experience - Remedy Service Management experience preferred.
  • Installation and maintenance of Windows OS
  • Installation and maintenance of Apple preferred
  • Installation and maintenance of mobile devices
  • Installation/updating of desktop software
  • Remote desktop connections
  • Antivirus support
  • Backup and recovery
  • Desktop performance monitoring and optimization

Experience:
Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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