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Desktop Services Manager Jobs in Springfield, IL

INB, N.A.

Service Desk Specialist II

Springfield, IL · On-site

Support desktop environments, mobile devices, and enterprise applications (e.g., core banking ... Manage and resolve incidents and service requests within SLA targets. * Service Request: Deploy new ...

CROSSMARK1

Full Time Reset Merchandiser

New Berlin, IL · On-site

Company Description CROSSMARK is a leading sales and marketing services company in the consumer ... management, regarding tasks, sales activities, & client sales plan objectives. - Access to a ...

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Desktop Services Manager information

See Springfield, IL salary details

$20.8K

$82.9K

$124.9K

How much do desktop services manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop services manager in Springfield, IL is $82,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $94,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are popular job titles related to Desktop Services Manager jobs in Springfield, IL? For Desktop Services Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Springfield, IL look for? The top searched job categories for Desktop Services Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Desktop Services Manager jobs? Cities near Springfield, IL with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Freight Dispatcher Independent Contractor to Weekly PotentialPearl CityDavenportWarren

American Logistics Authority

Rochester, IL • Remote

$1.80K - $4.50K/wk

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Freight Dispatcher (Independent Contractor) — $1,800 to $4,500+ Weekly Potential

Employment Type: 1099 / Independent Contractor
Location: Remote (U.S. Based Only)

This is a performance-based dispatch role working with owner-operators under their own authority. Earnings are commission-based , and income depends on efficiency, negotiation skill, and carrier volume.

What You'll Do

  • Book loads through broker networks and load boards
  • Negotiate competitive rates
  • Coordinate pickups, deliveries, tracking, and paperwork
  • Communicate professionally with both drivers and brokers
  • Manage your workflow independently

Requirements

  • Must currently reside in the U.S.
  • Laptop or desktop computer
  • High-speed internet connection
  • Professional phone / headset
  • Organized, dependable, and self-motivated

Experience in dispatching, brokerage, customer service, or similar communication-based roles is beneficial but not required.

What's Provided

  • Training resources and support systems
  • Workflow templates and operational guidance
  • Options for sourcing owner-operators to dispatch
  • Structured performance incentive program based on results (not a guaranteed or upfront bonus)

Who This is For

People who:

  • Prefer commission-based income with high earning potential
  • Can stay organized without supervision
  • Want to control their schedule and growth

How to Express Interest

Submit your application or response through the platform where this listing is posted.
A brief screening will follow to confirm fit and onboarding readiness.

Apply