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Desktop Services Manager Jobs in Rio Rancho, NM (NOW HIRING)

HMG Careers

Remote Sales Manager

Edgewood, NM · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

Rio Rancho, NM · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

Edgewood, NM · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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Desktop Services Manager information

See Rio Rancho, NM salary details

$19.8K

$78.6K

$118.5K

How much do desktop services manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for desktop services manager in Rio Rancho, NM is $78,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Rio Rancho, NM look for? The top searched job categories for Desktop Services Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Desktop Services Manager jobs? Cities near Rio Rancho, NM with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Windows Desktop Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

$18.25 - $23.25/hr

Full-time

Re-posted 10 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Windows Desktop Support Technician. 

The candidate will support the Computer Field Services and provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Responsibilities
  • Provide prompt response to all assigned service requests, ensuring the standard performance requirement is met.
  • Troubleshoot the system problems & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework).
  • If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
  • Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
  • Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
  • Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
  • Appropriately document all required information into the ticket tracking system.
  • Ensure system is appropriately secured (case is locked, system password protected, etc.).
  • Complete site specific, preventative maintenance checklist. If needed, escalate to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
  • Meet required productivity expectations, including Field Service Team metrics.
  • Meet or exceed all performance service level targets.
  • Make every attempt, to resolve service requests remotely.
  • Partner with team members to communicate new solutions and assist other technicians when volume is low.
  • Contribute to the knowledgebase (KB) through research of articles, training courses, on the job learning, etc. Participate in IT projects. .
  • Create & maintain knowledge.
  • Exercise appropriate workflow & time management.
  • Other duties as assigned.
Qualifications
  • HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Must be able to obtain and maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.

Required Skills:

  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience.
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Ability to type 35 WPM.

Desired:

  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

Examples of Relevant Certifications:

A+, NET+, ACMT, Microsoft Fundamentals, etc., ITIL v4 Foundations Certification, KCS Foundations, CompTia Certifications, ACSP or JAMF Certs

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law

Employment Type: FULL_TIME

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