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Desktop Services Manager Jobs in Rio Rancho, NM (NOW HIRING)

Ovation Workplace Services Inc.

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Desktop Support Technician

Albuquerque, NM · On-site

$20 - $23/hr

Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals ... Incident and Request Management * * Respond promptly to service requests and incidents raised by ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Albuquerque, NM · On-site

$20 - $23/hr

Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals ... Incident and Request Management * * Respond promptly to service requests and incidents raised by ...

Leidos

Senior Desktop Systems Analyst

Albuquerque, NM · On-site

$82K - $149K/yr

... Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners ...

Ovation Workplace Services

Desktop Support

Albuquerque, NM · On-site

$19.75 - $25/hr

Deliver Level 2 IT support services including on-site and remote deskside support for hardware and ... Asset & Equipment Management; and Smart Hands for printers, network, voice, servers, conference ...

AeroVironment

Manager, Service Desk

Albuquerque, NM · On-site

The Manager, Service Desk executes established ITIL processes, asset management workflows, and ... desktop and mobile platforms (Windows, macOS, iOS, Linux). * Demonstrated experience administering ...

HMG Careers

Sales Manager Remote

Rio Rancho, NM · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Edgewood, NM · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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Desktop Services Manager information

See Rio Rancho, NM salary details

$19.8K

$78.6K

$118.5K

How much do desktop services manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for desktop services manager in Rio Rancho, NM is $78,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What job categories do people searching Desktop Services Manager jobs in Rio Rancho, NM look for?

The top searched job categories for Desktop Services Manager jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Desktop Services Manager jobs?

Cities near Rio Rancho, NM with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you

System and Network Administrator II with Security Clearance

Mission Services LLC (MSI)

Albuquerque, NM • On-site

Other

Posted 14 days ago

Job description

This is a mid-level position. The SA shall have relevant work experience in Systems/Equipment installation, administration, configuration, implementation, maintenance, and validation of installation of components: Components include, but are not limited to: • The ability to create, configure, maintain, and troubleshoot virtual machines, preferably using Microsoft Hyper-V. • Know how to manage, configure, maintain, and troubleshoot Microsoft Failover Clusters. • Know how to support a variety of mass storage arrays and RAID configurations. • Know how to use Microsoft PowerShell to automate tedious, repetitive, and/or error prone tasks related to installation, configuration, troubleshooting, and management of IT systems and services. • Know how to install a server into a rack, load and configure a Windows Operating System on it. • Know how to Preboot Execution Environment (PXE) boot a server and load an image on to it with Windows Deployment Server. • Know how to replace/install RAM, hard drives, network cards, and storage cards in a computer/server. • Know how to troubleshoot basic network troubleshooting, such as IP conflicts, DNS resolution problems, being able to determine the status of a switch port. • Be able to evaluate effectiveness of existing technologies on site and considering emerging technologies. • Add, configure, and manage Roles and Features on Microsoft Server (current Version) including but not limited to: • File and Storage Services • Print and Document Services • Remote Desktop Services • Know how to troubleshoot Windows Server Update Services issues, to include how to use the SFC and DISM programs. • Manages tape backup server, tape backup library, and tape workstations used to archive user data and perform system backups, refilling the inventory of blank tapes, managing other than normal operations, identifying / correcting unexpected situations (e.g. Arcserve backup and replication, etc.). • Configure and monitor systems/servers utilizing Windows Admin Center. o Configure and monitor systems/servers utilizing a variety of Remote Server Administrative Tools (RSAT), such as but not limited to: (U) Active Directory Users and Computers o Remote Desktop Hyper-V Manager • Failover Cluster Manager • Windows Deployment Services • This contract are required to undergo polygraph examinations after onboarding.
• Configure and monitor SQL servers utilizing SQL Server Management Tools. • Recognizes failed hardware such as hard drives, power supplies, components, or entire servers. • Follows detailed instructions to identify, troubleshoot, and replace faulty equipment.

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