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Desktop Services Manager Jobs in Alabama (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Alexander City, AL · On-site

$18 - $22.75/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Noblesoft Technologies

Desktop Support

Stevenson, AL · On-site

$18.50 - $23.50/hr

ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ... Strong customer service skills * Strong troubleshooting skills * Significant, demonstrated ...

TEKsystems

Desktop Support Technician

Birmingham, AL

$32 - $40/hr

Manage and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) with ... Skills Desktop, Windows 10, Support, Troubleshooting, Hardware, Customer service, Active directory ...

TEKsystems

Desktop Support Technician

Birmingham, AL

$32 - $40/hr

Manage and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) with ... Skills Desktop, Windows 10, Support, Troubleshooting, Hardware, Customer service, Active directory ...

TEKsystems

Desktop Support Technician

Birmingham, AL

$32 - $40/hr

... Manage and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) with ... Skills Desktop, Windows 10, Support, Troubleshooting, Hardware, Customer service, Active directory ...

TEKsystems

Desktop Support Technician

Birmingham, AL

$32 - $40/hr

... Manage and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) with ... Skills Desktop, Windows 10, Support, Troubleshooting, Hardware, Customer service, Active directory ...

Harriscomputer

$22.83/hr

On Site - Mobile, AL Duration: Full-Time On call rotation Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Associate Desktop support analyst The ...

Harris

$22.83/hr

On Site - Mobile, AL Duration: Full-Time On call rotation Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Associate Desktop support analyst The ...

Peraton

Virtual Desktop Engineer

Huntsville, AL

... and services to achieve our client's global missions. The Virtual Desktop Engineer will have an emphasis on User Profiles. Responsibilities: * Manage user accounts, permissions, licenses, and ...

Peraton

Virtual Desktop Engineer

Huntsville, AL · On-site +1

$80K - $128K/yr

... and services to achieve our client's global missions. The Virtual Desktop Engineer will have an emphasis on User Profiles. Responsibilities: * Manage user accounts, permissions, licenses, and ...

Precision Resources

Desktop Support Technician

Birmingham, AL · On-site

$19 - $24.25/hr

Ability to manage difficult client situations, responds promptly to client needs and solicits ... service. Demonstrates professional verbal and written communication skills, able to speak with ...

Peraton

Virtual Desktop Engineer

Huntsville, AL

... and services to achieve our client's global missions. The Virtual Desktop Engineer will have an emphasis on User Profiles. Responsibilities: * Manage user accounts, permissions, licenses, and ...

Precision Resources

Desktop Support Technician

Birmingham, AL · On-site

$19 - $24.25/hr

Ability to manage difficult client situations, responds promptly to client needs and solicits ... service. Demonstrates professional verbal and written communication skills, able to speak with ...

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Desktop Services Manager information

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What are popular job titles related to Desktop Services Manager jobs in Alabama?

For Desktop Services Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Alabama look for?

The top searched job categories for Desktop Services Manager jobs in Alabama are:

What cities in Alabama are hiring for Desktop Services Manager jobs?

Cities in Alabama with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you

Desktop EUC L1

Service Global, Inc

Alexander City, AL • On-site

$18 - $22.75/hr

Full-time

Re-posted 7 days ago

Job description

Responsibilities:
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on windows 7 OS
  • Good to have - knowledge in AD and smart hands and feet support.
  • Good to have - knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
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