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Desktop Manager Jobs in Needham, MA (NOW HIRING)

The Hollister Group

Desktop Engineer

Boston, MA · On-site

$25 - $60/hr

Provide technical support for both Windows and Mac endpoints, including desktops, laptops, and ... Manage and support Active Directory for user accounts, groups, permissions, and policy enforcement.

Collabera

Desktop Support Speicalist

Mansfield, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced ... Qualifications Provides phone and desktop support/consulting services and problem resolution.

APDerm

Desktop Support Technician

Acton, MA

$53K/yr

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting ...

Artech Information System LLC

DESKTOP SUPPORT

Boston, MA · On-site

$22 - $28/hr

ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA

$23 - $29.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology ... Detail-oriented with the ability to manage multiple priorities, deadlines, support requests, and ...

Artech Information System LLC

desktop support

Boston, MA · On-site

$22 - $28/hr

ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA · On-site

$80K - $105K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology ... Detail-oriented with the ability to manage multiple priorities, deadlines, support requests, and ...

Avani Technology Solutions, Inc.

Desktop Support

Boston, MA · On-site

$22 - $28/hr

... IE 11, for the desktop image at the branch, Contact Center, Sitel and back offices. 7. Assist with problem resolution during the testing of branch, Contact Center, Sitel and back office web ...

Service Global, Inc

Desktop Support L1

Somerville, MA · On-site

$22 - $28/hr

Install and configure desktops, laptops, mobile devices, and associated peripherals and related ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...

CYNET SYSTEMS

Desktop / Field Support Technician

Malden, MA · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... policies and management concepts. * Basic known workings of LAN technologies and hardware ... Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone ...

BCforward

Desktop Support

Billerica, MA

$17.86/hr

Desktop Support Billerica, MA 6 - 12 months Billerica, MA Role: CE 5 (possible contract to hire) End Client: Merck Minimum Wage to Contractor: $17.86 Job Duties: Responsible for installing ...

Apolis

Desktop Support

Boston, MA · On-site

Apolis is seeking a Senior Desktop Support professional to provide on-site IT support within a clinical environment. The role involves daily IT support, troubleshooting, and assisting users with new ...

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Showing results 41-60

All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Needham, MA

Desktop Manager information

See Needham, MA salary details

$22.9K

$91.1K

$137.3K

How much do desktop manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for desktop manager in Needham, MA is $91,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,700.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What cities near Needham, MA are hiring for Desktop Manager jobs?

Cities near Needham, MA with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Needham, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $91,078 per year, or $43.8 per hour.

Desktop Engineer

The Hollister Group

Boston, MA • On-site

$25 - $60/hr

Other

Re-posted 18 days ago

Job description

We are The Hollister Group, the Boston area's leading women-owned staffing firm. We guide candidates through the job search process and connect top-tier talent with opportunities that align with their skills and career goals. Our Recruiters help refine your resume, sharpen your interview skills, and identify positions that match your experience and ambition. Our Technology Staffing team is looking to speak with Boston-area candidates who meet the specifications below.
Compensation:
Pay range: $25 - $60 per hour, depending on experience and technical expertise.
Encouragement to apply: If your pay expectations fall outside this range but you meet the technical qualifications, we still encourage you to apply.
Responsibilities:
  • Provide technical support for both Windows and Mac endpoints, including desktops, laptops, and peripherals.
  • Troubleshoot and resolve end-user issues related to applications, hardware, network connectivity, and user accounts.
  • Manage and support Active Directory for user accounts, groups, permissions, and policy enforcement.
  • Deploy, configure, and maintain software updates and patches using SCCM, Intune, or other modern endpoint management tools.
  • Support remote users via VPN, MDM tools, and remote support platforms.
  • Collaborate with IT teams to implement best practices in security, application optimization, and business processes.
  • Identify and implement process improvements to enhance service delivery and operational efficiency.
  • Document troubleshooting steps, procedures, and standard operating processes for the Help Desk.
  • Participate in daily standups and provide updates on ongoing issues and projects.
Requirements:
  • Experience supporting both Windows (10/11) and macOS devices in enterprise environments.
  • Strong knowledge of Active Directory, Group Policy, and endpoint management tools.
  • Experience with SCCM, Microsoft Intune, or other modern software deployment and patch management solutions.
  • Proficiency in troubleshooting Office 365 applications and other enterprise software.
  • Familiarity with remote support tools, VPNs, and MDM solutions for Mac and Windows.
  • Excellent problem-solving skills, strong attention to detail, and effective communication abilities.
  • Candidates must be local to Massachusetts and able to commute to an onsite location.
  • This role requires onsite work; remote work is limited or not available.
Our Commitment to Inclusion & Belonging:
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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