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Desktop Manager Jobs in Forney, TX (NOW HIRING)

Michaels Stores Inc

Desktop Support Technician

Irving, TX · On-site

$19.50 - $24.75/hr

Support Center - Irving The Desktop Support Technician assists staff with technical support of ... management. * Participates in collection of metrics, analysis, and reporting on a regular basis in ...

Trintech

Desktop Support Engineer I

Plano, TX · On-site

Manage asset inventory and return defective equipment/parts to maintenance inventory, document ... Work with vendor support contacts to resolve technical issues within the desktop environment.

Trintech

Desktop Support Engineer I

Plano, TX · On-site

Manage asset inventory and return defective equipment/parts to maintenance inventory, document ... Work with vendor support contacts to resolve technical issues within the desktop environment.

Artech Information System LLC

desktop support

Richardson, TX

$18.50 - $23.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ...

1 point system

SCCM Engineer

Dallas, TX · On-site

Managed Desktop & Citrix (AVD) Group Position Overview: UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed Desktop & Citrix (AVD) team on a 6-month ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Forney, TX

Desktop Manager information

See Forney, TX salary details

$18.9K

$75.3K

$113.5K

How much do desktop manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for desktop manager in Forney, TX is $75,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are the most commonly searched types of Desktop jobs in Forney, TX?

The most popular types of Desktop jobs in Forney, TX are:

What are popular job titles related to Desktop Manager jobs in Forney, TX?

For Desktop Manager jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Forney, TX look for?

The top searched job categories for Desktop Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Desktop Manager jobs?

Cities near Forney, TX with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Forney, TX as of July 2026, with employment types broken down into 74% Full Time, 12% Part Time, 1% Temporary, and 13% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $75,318 per year, or $36.2 per hour.

Desktop Support Technician

Michaels Stores Inc

Irving, TX • On-site

$19.50 - $24.75/hr

Other

Medical, Dental, Vision, Retirement

Posted 25 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 949 frontline employees who took The Breakroom Quiz

651st of 734 rated retailers

Job description

Support Center - Irving
The Desktop Support Technician assists staff with technical support of Microsoft Windows desktop/laptop computers, servers, network, storage, applications, pick-to-light, zebra printers, high-speed scanners, RF Guns, server room/data center support and related technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The Distribution Center Technician collaborates with the other Distribution Center Technicians and confers with the Distribution Center Lead Technician and other support teams for more complex issues
Major Activities
  • Setup, maintain and troubleshoot supported equipment at the distribution center.
  • Installation and testing of computer systems and peripherals within established standards and guidelines.
  • Document issue resolution using the ServiceNow (Knowledge Zone) ticketing system.
  • Maintain excellent communication and relationships with all end users and other members of the Distribution Center and IT department.
  • Work with outside vendors as needed.
  • Serves as primary distribution center contact for IT services.
  • Provides timely and efficient follow-up of issues with computer system users by providing status updates and resolution information of escalations to management.
  • Participates in collection of metrics, analysis, and reporting on a regular basis in support of the Distribution Center Lead Technician and department goals.
  • Other duties as assigned

Minimum Education
  • High School Degree

Minimum Special Certifications or technical skills
  • Proficiency in Windows XP, Windows 7 hardware/software/peripherals
  • Proficiency in Microsoft Office Suite
  • Basic clerical skills including typing

Minimum Type of experience the job requires
  • Three (3) years of previous experience in a distribution center and office environment with demonstration of the requisites and superior delivery of services
  • Distribution center business operations and server rooms/data centers

Other
  • Must be open/able to work all shifts, including evenings, weekends and some holidays

Preferred Education
  • Some college is preferred
  • Computer Science, Business or related field of study (if applicable)

Preferred Special Certifications or technical skills
  • ITIL V3 Foundations and other Certifications

Physical Requirements
  • Ability to climb ladders
  • Lift up to 40 lbs.
  • Work sitting at a desk up to 50% of the time

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ;br>
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1- (1800-MICHAEL).
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