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Desktop Engineer Ii Jobs in Wisconsin (NOW HIRING)

Sentinel

Desktop Support Engineer

Wausau, WI · On-site

Responsibilities Sentinel is seeking a motivated and customerfocused Desktop Support Engineer to ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...

Sentinel

Desktop Support Engineer

Wausau, WI · On-site

Responsibilities Sentinel is seeking a motivated and customer-focused Desktop Support Engineer to ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...

Sentinel

Desktop Support Engineer

Wausau, WI · On-site

Sentinel is seeking a motivated and customerfocused Desktop Support Engineer to provide highquality ... Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick ...

Transperfect

Desktop Publisher

Milwaukee, WI · On-site

Act as a backup for engineer Qualifications * Bachelor's Degree from a 4-year college or university ... 2 year experience in multilingual desktop publishing * Proven proficiency in Microsoft Office (Word ...

Mondo

EUC Endpoint Engineer

Racine, WI · Remote

$53 - $63/hr

EUC Endpoint Engineer Location-Type ... REMOTE Start Date: 2 Weeks from Offer Duration: 6 Month Contract Compensation Range: $53-63/hr W2 ...

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Desktop Engineer Ii information

What is the difference between Desktop Engineer Ii vs Desktop Support Specialist?

AspectDesktop Engineer IIDesktop Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentIT departments, corporate offices, technical teamsHelp desks, user support centers, corporate offices
ResponsibilitiesAdvanced troubleshooting, hardware/software upgrades, system maintenanceUser support, issue resolution, basic troubleshooting
Industry UsageIT, technology, corporate sectorsIT, customer service, corporate sectors

While both roles support desktop users, a Desktop Engineer II typically handles more complex technical issues, performs system upgrades, and maintains infrastructure, whereas a Desktop Support Specialist focuses on user support and basic troubleshooting. The roles often overlap but differ mainly in technical depth and scope.

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What job categories do people searching Desktop Engineer Ii jobs in Wisconsin look for? The top searched job categories for Desktop Engineer Ii jobs in Wisconsin are:
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Desktop Engineer Ii jobs near you

Desktop Support Engineer L1

Sybex Support Services

Reedsburg, WI • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
This will be a full time contract position will 40 hours per week.
Job Requirements:
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 5+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2010 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications • Support of End User for video conferencing units.
  • Support of mobile device

Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 5 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire

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