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$64.6K

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How much do desk claims adjuster jobs pay per year?

As of Aug 20, 2026, the average yearly pay for desk claims adjuster in the United States is $64,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is a desk claims adjuster?

A Desk Claims Adjuster is an insurance professional who evaluates and processes insurance claims from an office setting, rather than conducting fieldwork. They review claim information, communicate with policyholders, assess damages based on documentation and photographs, and determine claim validity and payment amounts. Desk Claims Adjusters often handle property, auto, or casualty claims and play a key role in ensuring timely and fair settlements.

How does a desk claims adjuster typically collaborate with field adjusters and other team members to resolve claims efficiently?

As a Desk Claims Adjuster, you will regularly coordinate with field adjusters, underwriters, and sometimes external vendors to gather necessary documentation, clarify details, and ensure an accurate assessment of each claim. Communication is often managed through phone calls, emails, and claims management systems, requiring strong organizational and interpersonal skills. Working closely with your team helps expedite claim resolution and ensures policyholders receive timely and fair outcomes. This collaborative approach also provides opportunities to learn from more experienced colleagues and develop a broader understanding of the claims process.

What are the key skills and qualifications needed to thrive as a desk claims adjuster, and why are they important?

To thrive as a Desk Claims Adjuster, you need a strong understanding of insurance policies, claims investigation, and analytical skills, typically supported by a bachelor’s degree or relevant experience in insurance. Familiarity with claims management software, Microsoft Office Suite, and sometimes state adjuster licensing is often required. Excellent communication, negotiation, and organizational skills help you effectively manage claims and interact with policyholders and stakeholders. These skills ensure accurate claims processing, customer satisfaction, and efficient case resolution in a fast-paced environment.

Which desk claims adjuster makes the most money?

Senior or specialized desk claims adjusters, such as those handling complex or high-value claims, tend to earn the highest salaries in the field. Factors like experience, certifications (e.g., AIC, CPCU), and working for large insurance companies can also increase earning potential.
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Desk Claims Adjuster jobs near you
Infographic showing various Desk Claims Adjuster job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,609 per year, or $31.1 per hour.

Multi-Line Claims Adjuster - General Liability / Premises Liability

CCMSI

Danville, IL • Remote

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

OverviewMulti-Line Claim Consultant - General Liability / Premises (National Accounts)Compensation: $75,000-$80,000 annually (based on experience)Schedule: Monday-FridayWork Model: Fully Remote 

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary 

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned general liability and premises liability claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave), including files with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws across multiple jurisdictions (excluding Alaska).

This position is designed for experienced liability adjusters with 5+ years of claim handling experience who can independently manage a multi-account desk, navigate competing priorities, and deliver high-quality outcomes in a fast-paced environment. The ideal candidate demonstrates strong organizational discipline, effective negotiation skills, and sound professional judgment when handling bodily injury and liability-driven claims.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take full ownership of their files, maintain proactive communication, and drive claims through completion with accuracy and accountability.

Please note: This is a claims adjuster role, responsible for cradletograve liability claim handling. It is not an HR, consulting, or employerside position.

ResponsibilitiesWhen we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you'll manage your files independently while contributing to a collaborative, highperforming team.What You'll Do
  • Investigate, evaluate, and adjust multiline liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
  • Manage claims involving commercial vehicles, trucking exposures, commercial general liability premises/product claims, and thirdparty liability.
  • Determine coverage, assess liability, and develop defensible claim strategies.
  • Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
  • Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
  • Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
  • Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
  • Identify and pursue subrogation opportunities.
  • Maintain detailed and timely claim documentation, diary management, and financial reporting.
  • Support excess reporting requirements and client communication needs.
  • Deliver consistent, highquality service with professionalism and integrity.
Qualifications

What You Bring

Required
  • Active adjuster license in home state required (multi-state licensing preferred)
  • Experience managing a multi-client desk and navigating varying client expectations
  • 5+ years of multi-lin claims experience is required (General Liability and Premises Liability)
  • Strong analytical, negotiation, and decisionmaking skills
  • Strong ability to handle diverse claim types and pivot quickly throughout the workday
  • Ability to analyze coverage and communicate claim decisions clearly and professionally
  • Excellent timemanagement and organizational abilities
  • Strong written and verbal communication skills
  • Ability to work independently in a remote environment with strong accountability
  • Reliable, predictable attendance during business hours
  • Litigation management experience
  • Active New York adjuster license is required
Preferred
  • Third Party Administrator (TPA) experience preferred
  • Experience performing coverage evaluations and coverage position analysis
  • draft/issue tender letters
  • Experience working within a TPA environment
  • Bilingual (English/Spanish) is a bonus

Why You'll Love Working Here

  • 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
  • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
  • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
  • Career growth: Internal training and advancement opportunities
  • Culture: A supportive, team-based work environment

 

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

  • Quality claim handling - thorough investigations, strong documentation, well-supported decisions
  • Compliance & audit performance - adherence to jurisdictional and client standards
  • Timeliness & accuracy - purposeful file movement and dependable execution
  • Client partnership - proactive communication and strong follow-through
  • Professional judgment - owning outcomes and solving problems with integrity
  • Cultural alignment - believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:

  • Lead with transparency We build trust by being open and listening intently in every interaction.
  • Perform with integrity We choose the right path, even when it is hard.
  • Chase excellence We set the bar high and measure our success. What gets measured gets done.
  • Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
  • Win together Our greatest victories come when our clients succeed. 

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.

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Employment Type: OTHER

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