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Desk Associate Jobs in Boston, MA (NOW HIRING)

Playbook Exp

Front Desk Associate (Contractor)

Boston, MA · On-site

$15.25 - $19.50/hr

Front Desk Associate Your mission as a Front Desk Associate, is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

  • Retirement

Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff at our Lexington campus located in Waltham, you will answer phone calls and emails, warmly welcome both current and ...

Blink Fitness

Front Desk Associate

Medford, MA · On-site

$12.50/hr

At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a ...

Blink Fitness

Front Desk Associate

Medford, MA · On-site

$12.50/hr

At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Club Pilates

Front Desk / Sales Associate

Framingham, MA · On-site

$18/hr

Club Pilates is a boutique fitness concept and as such the Front Desk Associate provides exceptional customer service to our members! This role also presents Club Pilates to potential members to win ...

Playbook

Front Desk Associate (Contractor)

Boston, MA · On-site

$25/hr

Your mission as a Front Desk Associate, is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who walks through the door.

Playbook

Front Desk Associate (Contractor)

Boston, MA · On-site

$25/hr

Your mission as a Front Desk Associate, is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who walks through the door.

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All JobsDesk Associate JobsDesk Associate Jobs in Boston, MA

Desk Associate information

See Boston, MA salary details

$15

$23

$36

How much do desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desk associate in Boston, MA is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.11 per hour, depending on experience, location, and employer.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are the most commonly searched types of Desk jobs in Boston, MA?

The most popular types of Desk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Desk Associate jobs?

Cities near Boston, MA with the most Desk Associate job openings:

Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,506 per year, or $23.3 per hour.

Front Desk Associate (Contractor)

Playbook Exp

Boston, MA • On-site

$15.25 - $19.50/hr

Other

Posted 8 days ago

Job description

Front Desk Associate

Your mission as a Front Desk Associate, is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who walks through the door. You'll play a key role in delivering exceptional hospitality, supporting day-to-day club operations, and providing on-call event support to help ensure programs, round robins, tournaments, and special events run smoothly.

Responsibilities:

  • Provide Exceptional Member Service: Greet members, guests, and prospective members in a friendly, professional manner. Create a welcoming environment and ensure a positive first impression.
  • Manage Front Desk Operations: Answer phones, respond to emails, and assist with general inquiries. Check members and guests in and maintain accurate attendance records.
  • Support Club Scheduling: Book and modify court reservations, lessons, clinics, and programs. Assist members with registrations and scheduling questions.
  • Process Payments and Transactions: Handle membership payments, retail purchases, guest fees, and other transactions accurately.
  • Maintain a Clean and Organized Reception Area: Keep the front desk, lobby, and common areas neat, organized, and presentable. Ensure informational materials are stocked and up to date.
  • Communicate with Members and Staff: Relay important information to coaches, management, and members. Assist with member communications regarding programs, events, and club updates.
  • Support Club Events and Daily Operations: Assist with tournaments, special events, and administrative tasks. Help ensure smooth day-to-day operations by collaborating with the club team.

Requirements:

  • High school diploma or equivalent required.
  • 1+ years of experience in customer service, hospitality, retail, front desk, or another client-facing role required.
  • Experience in a fitness club, sports facility, recreation center, private club, or hospitality environment preferred.
  • Familiarity with membership management systems and/or scheduling software strongly preferred.
  • Demonstrated ability to resolve member concerns professionally and independently.
  • Availability to work evenings, weekends, and other scheduled shifts based on business needs.
  • Ability to lift and carry up to 25 pounds and perform the physical demands of the role.
  • Must be legally authorized to work in the United States.

Key Competencies:

  • Customer Service Excellence: You create exceptional member experiences through genuine hospitality, professionalism, and strong interpersonal skills. You build positive relationships and consistently provide friendly, responsive service.
  • Communication: You communicate clearly, professionally, and proactively through both verbal and written communication. You effectively collaborate with members, guests, coaches, and the club team to ensure a seamless experience.
  • Organization & Attention to Detail: You stay organized, manage multiple priorities effectively, and maintain a high level of accuracy in scheduling, administrative tasks, and day-to-day operations.
  • Adaptability & Multitasking: You thrive in a fast-paced environment, quickly adjusting to changing priorities while maintaining composure, efficiency, and a high standard of service.
  • Technical Proficiency: You are comfortable using Google Workspace, email, scheduling platforms, and other technology to support daily club operations.
  • Reliability & Professionalism: You are dependable, punctual, and take ownership of your responsibilities. You consistently represent the club with professionalism while following through on commitments and maintaining a positive attitude.

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