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Desk Assistant Jobs in Rochester Hills, MI (NOW HIRING)

Coretek

Senior Service Desk Analyst

Farmington Hills, MI · On-site

$60 - $80/hr

Contribute to the Knowledge Base with updates to existing articles and generation of new articles * Assist with cross training of Service Desk team members as needed * 3-4 years working at a Service ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Private

Front Desk Administrative Assistant

Dearborn, MI · On-site

$15.25 - $19.25/hr

To be successful as a Dental Receptionist, you should be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Dental Receptionist will perform ...

Private

Front Desk Administrative Assistant

Dearborn, MI · On-site

$15.25 - $19.25/hr

To be successful as a Dental Receptionist, you should be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Dental Receptionist will perform ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Participate in projects as necessary. * Assist project team in post-project tasks and clean-up.

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Run room status reports and relay necessary information to affected departments. * Assist in ...

Alphabe Insight Inc

Front Desk Agent

Detroit, MI · On-site

$32K - $38K/yr

Greet and assist visitors, clients, and vendors in a courteous and professional manner * Answer ... Maintain an organized and tidy front desk area * Handle incoming mail and deliveries * Schedule ...

Alphabe Insight Inc

Front Desk Agent

Detroit, MI · On-site

$32K - $38K/yr

Greet and assist visitors, clients, and vendors in a courteous and professional manner * Answer ... Maintain an organized and tidy front desk area * Handle incoming mail and deliveries * Schedule ...

Limitless East Marketing

Front Desk Agent

Detroit, MI · On-site

$32K - $38K/yr

Greet and assist visitors, clients, and vendors in a courteous and professional manner * Answer ... Maintain an organized and tidy front desk area * Handle incoming mail and deliveries * Schedule ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Rochester Hills, MI

Desk Assistant information

See Rochester Hills, MI salary details

$9

$19

$30

How much do desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desk assistant in Rochester Hills, MI is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.25 per hour, depending on experience, location, and employer.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What are the most commonly searched types of Desk jobs in Rochester Hills, MI?

The most popular types of Desk jobs in Rochester Hills, MI are:

What are popular job titles related to Desk Assistant jobs in Rochester Hills, MI?

For Desk Assistant jobs in Rochester Hills, MI, the most frequently searched job titles are:

What job categories do people searching Desk Assistant jobs in Rochester Hills, MI look for?

The top searched job categories for Desk Assistant jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Desk Assistant jobs?

Cities near Rochester Hills, MI with the most Desk Assistant job openings:

Desk Assistant jobs near you
Infographic showing various Desk Assistant job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,907 per year, or $19.2 per hour.

Front Desk Lead Receptionist

Michigan Orthopaedic Surgeons

Royal Oak, MI • On-site

$15.25 - $20/hr

Other

Re-posted 12 days ago

Michigan Orthopaedic Surgeons rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Front Desk Lead

The Front Desk Lead is responsible for leading the daily operations of the front office while creating an exceptional experience for every patient who walks through our doors. This role serves as the frontline leader for Front Desk Receptionists, providing day-to-day coaching, operational oversight, and support to ensure efficient workflows, outstanding customer service, and consistent adherence to organizational standards.

The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment, enjoys developing others, leads with accountability, and is passionate about delivering an exceptional patient experience.

Duties and Responsibilities

  • Leadership: Provide daily guidance, coaching, and support to Front Desk Receptionists while fostering a positive, accountable, and patient-focused team culture.
  • Operational Oversight: Coordinate daily front office operations to ensure efficient patient flow, excellent customer service, and adherence to organizational standards.
  • Staffing & Scheduling: Prepare weekly schedules and task assignments to maintain appropriate coverage and workflow.
  • Customer Service: Deliver exceptional patient service while serving as the primary point of contact for patient concerns and service recovery.
  • Front Desk Support: Perform Front Desk Receptionist duties as needed to support staffing and operational demands.
  • Team Development: Assist the Clinic Coordinator with onboarding, training, performance coaching, and reinforcing policies and procedures.
  • Financial Accountability: Oversee accurate collection of co-pays, balances, and applicable patient fees in accordance with organizational policy.
  • Workflow Management: Monitor patient flow, communicate delays, and ensure Front Desk work queues, scanning, and administrative tasks are completed timely.
  • Inventory & Organization: Maintain office supply inventory and ensure the front office remains clean, organized, and professional.
  • Collaboration: Serve as the liaison between Front Desk staff, providers, and clinic leadership to promote effective communication and resolve operational concerns.
  • Compliance: Ensure adherence to HIPAA, organizational policies, and Front Desk procedures while promoting accountability and consistency.
  • Other Duties: Perform additional responsibilities as assigned.

Education, Experience, Licenses, and Certifications

  • High school diploma or general education degree (GED) required.
  • Minimum of two (2) years of customer service experience required.
  • Minimum of one (1) year of experience in a medical office or healthcare setting preferred.
  • Previous leadership, team lead, or supervisory experience preferred.
  • Demonstrated ability to coach, mentor, and support team performance while fostering a positive work environment.
  • Strong interpersonal, communication, and conflict resolution skills.
  • Excellent organizational skills with the ability to prioritize competing responsibilities in a fast-paced environment.
  • Proficient in Microsoft Office and electronic health record (EHR) systems.
  • Ability to maintain confidentiality and exercise sound judgment in accordance with HIPAA and organizational policies

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.

What Michigan Orthopaedic Surgeons employees say

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