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Desk Assistant Jobs in Rochester Hills, MI (NOW HIRING)

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Participate in projects as necessary. * Assist project team in post-project tasks and clean-up.

Limitless East Marketing

Front Desk Agent

Detroit, MI

$32K - $38K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Greet and assist visitors, clients, and vendors in a courteous and professional manner * Answer ... Maintain an organized and tidy front desk area * Handle incoming mail and deliveries * Schedule ...

Alphabe Insight Inc

Front Desk Agent

Detroit, MI · On-site

$32K - $38K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Greet and assist visitors, clients, and vendors in a courteous and professional manner * Answer ... Maintain an organized and tidy front desk area * Handle incoming mail and deliveries * Schedule ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

  • Medical

  • Dental

  • Retirement

Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Run room status reports and relay necessary information to affected departments. * Assist in ...

Retro Fitness

Front Desk

Rochester, MI · On-site

$10/hr

Front Desk Employee We are currently looking for someone to work 15 hours a week. These shifts would include two night shifts during the week and one weekend afternoon of your choosing! The Front ...

HEART RHYTHM CLINIC PC

Front Desk Medical Office

Dearborn, MI · On-site

$15 - $17.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

We are seeking a Front Desk professional to become part of our team! Looking for a kind responsible ... Can do basic Medical Assistants duties as a back up if needed Company Description Medical Practice ...

Guardian Dentistry Partners

Front Desk Coordnator

Southfield, MI · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Confirm all future appointments * Assist patients with billing questions * Submit Insurance Claims with proper attachments and narratives. * Follow-up with unscheduled recare/treatment appointments.

HEART RHYTHM CLINIC PC

Front Desk Medical Office

Dearborn, MI · On-site

$15 - $17.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

We are seeking a Front Desk professional to become part of our team! Looking for a kind responsible ... Can do basic Medical Assistants duties as a back up if needed Company Description Medical Practice ...

Guardian Dentistry Partners

Front Desk Coordnator

Southfield, MI · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Confirm all future appointments * Assist patients with billing questions * Submit Insurance Claims with proper attachments and narratives. * Follow-up with unscheduled recare/treatment appointments.

Guardian Dentistry Partners

Front Desk Coordnator

Southfield, MI · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Confirm all future appointments * Assist patients with billing questions * Submit Insurance Claims with proper attachments and narratives. * Follow-up with unscheduled recare/treatment appointments.

FORT PONTCHARTRAIN

Front Desk Agent

Detroit, MI · On-site

$14 - $17.75/hr

As a Front Desk Agent, your primary responsibilities will include welcoming guests in a ... Maintain a professional appearance and adhere to company policies and procedures. * Assist guests ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Rochester Hills, MI

Desk Assistant information

See Rochester Hills, MI salary details

$9

$19

$30

How much do desk assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desk assistant in Rochester Hills, MI is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.25 per hour, depending on experience, location, and employer.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What are the most commonly searched types of Desk jobs in Rochester Hills, MI?

The most popular types of Desk jobs in Rochester Hills, MI are:

What are popular job titles related to Desk Assistant jobs in Rochester Hills, MI?

For Desk Assistant jobs in Rochester Hills, MI, the most frequently searched job titles are:

What job categories do people searching Desk Assistant jobs in Rochester Hills, MI look for?

The top searched job categories for Desk Assistant jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Desk Assistant jobs?

Cities near Rochester Hills, MI with the most Desk Assistant job openings:

Desk Assistant jobs near you

Service Desk Technician

Detroit IT

Birmingham, MI • On-site

Full-time

Re-posted 22 days ago

Job description

Job Description: 


Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our Service Desk providing first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems.


Job Responsibilities: 


  • Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. 
  • Act as escalation point for all requests and incidents. Develop and maintain phone/ticket escalation processes to ensure free flowing escalation and information within the organization. 
  • Accept and troubleshoot reported issues with escalated issues from Tier I technicians taking highest priority. 
  • Manages and triages multiple incoming priorities effectively by understanding customer needs to identify potential problems and escalate to department contact for resolution. 
  • Follow-up with clients on status of open tickets. 
  • Customer data entry in to CRM systems.  
  • Installs (moves, adds, changes), maintains and configures VoIP phones, PCs, network printers and other computing devices. 
  • Participate in projects as necessary.  
  • Assist project team in post-project tasks and clean-up.  
  • Customer follow-up via phone and email.  
  • Customer documentation in wiki or other platform.  
  • Attend customer and internal meetings during project and be responsible for note taking and sending meeting recap to clients when needed.  
  • Taking note of customer needs to new technologies or products and bringing these to the CTO and/or procurement team.  
  • Record all time spent on tickets and client accounts in time reporting software on a daily basis.  
  • Submit time sheets and other cost tracking reports on a weekly basis with accuracy.


Job Requirements:


  • Experience of at least 2 years in a service desk or help desk environment. 
  • Good communication skills.  
  • Comfortable with implementing new technologies and automation capabilities that enhance team efforts.  
  • Experience in working with team members to accomplish common goals.  
  • Experience in gathering insights data from multiple sources and making informed decisions where necessary.  
  • Organized and thorough, always delivering on promises made.


Required Technical Skills:


  • Windows Server 2012/2016/2019
  • Google Workspace
  • VMWare ESX experience
  • MS Hyper-V experience. 
  • Advanced networking with firewall/wireless configurations to include but not limited to Sonicwall, Meraki, ASA, and Ubiquiti. 
  • Office 365 Admin experience. 

About Detroit IT


Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions and networking to some of Michigan's best companies.