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Desk Assistant Jobs in Rochester, MI (NOW HIRING)

Gatsby Cannabis

Front Desk Receptionist

Royal Oak, MI · On-site

$15 - $20/hr

... Assist in the coordination of in-store events and promotions, contributing to a vibrant and ... front desk operations, including answering phone calls, scheduling appointments, and handling ...

Alphabe Insight Inc

Front Desk Agent

Detroit, MI · On-site

$14 - $17.75/hr

Maintain updated knowledge of hotel services, promotions, and local attractions to assist guests ... Previous experience in a front desk or customer service role preferred. * Excellent verbal and ...

Method Co.

Front Desk Supervisor - Roost Detroit

Detroit, MI · On-site

$16.75 - $21.75/hr

Oversee checkins, checkouts, reservations, and guest inquiries * Assist with onboarding, training, and coaching front desk team members * Ensure all front desk procedures, standards, and service ...

Limitless East Marketing

Front Desk Agent

Detroit, MI

$14 - $17.75/hr

Maintain updated knowledge of hotel services, promotions, and local attractions to assist guests ... Previous experience in a front desk or customer service role preferred. * Excellent verbal and ...

Limitless East Marketing

Front Desk Agent

Detroit, MI

$14 - $17.75/hr

Maintain updated knowledge of hotel services, promotions, and local attractions to assist guests ... Previous experience in a front desk or customer service role preferred. * Excellent verbal and ...

Retro Fitness

Front Desk

Rochester, MI · On-site

$10/hr

The Front Desk employee is the face of the club; you are the person a member sees when he or she first walks into the club. It is important that this person has a positive, upbeat personality with ...

Michigan Milk Producers Association

Front Desk Clerk

Novi, MI · On-site

$13.25 - $16.25/hr

Front Desk Clerk The Front Desk Clerk serves as the first point of contact for visitors, customers ... Greet and assist visitors, vendors, and employees in a professional and courteous manner. * Answer ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... The Technical Client Service Specialist will assist in managing service requests, troubleshooting ...

Posted today

General Hotels

Front Desk Agent

Clarkston, MI · On-site

$14.25 - $18/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels Corporation

Front Desk Agent

Clarkston, MI · On-site

$14.50 - $18.50/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

General Hotels Corporation

Front Desk Agent

Clarkston, MI · On-site

$14.50 - $18.50/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

NIVA Health

Front Desk Medical Assistant

Troy, MI · On-site

$20/hr

Front Desk Medical Assistant - Make an Impact, Grow Your Career! Compensation: $20 per hour (+ Bonuses) Your Skills, Your Passion, Your Next Opportunity You're a Certified Medical Assistant who loves ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Rochester, MI

Desk Assistant information

See Rochester, MI salary details

$9

$19

$30

How much do desk assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desk assistant in Rochester, MI is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.25 per hour, depending on experience, location, and employer.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.
What job categories do people searching Desk Assistant jobs in Rochester, MI look for? The top searched job categories for Desk Assistant jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Desk Assistant jobs? Cities near Rochester, MI with the most Desk Assistant job openings:
Desk Assistant jobs near you

IT Service Desk Representative | Part-Time (20 Hours)

Corporate Services

Rochester Hills, MI

Part-time

Posted 23 hours ago

Posted today

Job description

ALL APPLICANTS MUST BE LOCAL TO THE STATE OF MICHIGAN

***THIS IS A PERMANENT PART-TIME POSITION***

Location: Remote

Days: Monday through Friday

Shift: 7am to 11am or 8am to 12pm

GENERAL SUMMARY:

Service Desk Representatives are passionate about Henry Ford Health's success. They are responsible for providing world class quality technical support while maintaining an extraordinarily high level of customer service for the entire health system. Service Desk Representatives support Henry Ford Health and non-Henry Ford Health devices at Henry Ford Health locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not limited to desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines. Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications. Representatives may coordinate with other teams or departments to resolve user problems. Service Desk Representatives assist with safeguarding the security of the organization by following established procedures to prevent unauthorized access to system resources. They provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of complex technical issues or requests. Work is performed remotely (phone, email, and IM) but onsite support may be required. Service Desk Representatives contribute to continuous improvement efforts by actively participating in short and long-term projects. These projects support the ongoing efforts to streamline the processes and enhance the productivity of the Service Desk and other technical teams throughout the organization. Service Desk Representatives may participate in testing new technologies and provide relevant feedback and suggestions throughout. Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk Representatives may conduct portions of the Service Desk's New Hire Training program, may contribute to the team's knowledgebase or other technical documentation.

EDUCATION/EXPERIENCE REQUIRED:

  • High School Diploma or equivalent required.
  • Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certification. Associate's degree or higher (Information Technology, Information System, Computer Science, Health Information Management, or other Business/Communication/Technology related), and Information Technology/Support industry certifications.
  • Two (2) or more years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.
  • At least one-year of customer service experience included in the above technical experience or separately.
  • Five (5) years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support preferred.
  • Preferred experience supporting the following:
    • ServiceNow ITSM tool usage
    • Apple/Mac products
    • Windows OS
    • Remote Access VPN
    • Citrix-based application
    • Epic EMR
    • Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc.
    • Multi-factor authentication tools, such as Duo, - SharePoint, - Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
  • Experience using knowledgebases and other knowledge repository systems preferred.
  • Experience creating/updating knowledge support documentation preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

  • Certification in IT Service Management (ITSM/ITIL/HDI, etc.)
Additional Information
  • Organization: Corporate Services
  • Department: IT System Relations           
  • Shift: Day Job
  • Union Code: Not Applicable

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