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Desk Assistant Jobs in Quebec (NOW HIRING)

Hôtel Clarendon

Assistant Front Desk Manager

Levis, QC · On-site

You have strong hotel front desk experience * You have worked as a team lead, supervisor or assistant manager * You are ready to grow into an early-career management position * You understand Quebec ...

Sonder

Front Desk Hospitality Agent

Montreal, QC · On-site

Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend ... Support multiple Sonder properties throughout the local market, as required * Assist market ...

U.S. Dermatology Partners

SECTION 1: Job Summary (Summary of the basic functions of the position) The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the ...

LOTUS MANAGEMENT INC

Reports any unusual occurrences or request to the manager of assistant manager. * Knows all safety ... Maintains the cleanliness and neatness of the front desk area. * Understands that business demands ...

Wing Assistant

GTM Associate

Montreal, QC · Remote

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing ... The ability to run your own desk while still collaborating well across teams. * A genuine eagerness ...

TELUS

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

TELUS

Business Help Desk Specialist III

Montreal, QC · On-site

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

Marianopolis College

Library Assistant

Westmount, QC · On-site

CA$25.65 - CA$28.68/hr

September 2, 2026, to May 27, 2027 NATURE AND SCOPE Under the direction of the Coordinator of Library Services, the Library Assistant services the Library Circulation Desk, ensures the stack ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Quebec

Desk Assistant information

See Quebec salary details

$8

$14

$24

How much do desk assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for desk assistant in Quebec is $14.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.07 per hour, depending on experience, location, and employer.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What are popular job titles related to Desk Assistant jobs in Quebec?

For Desk Assistant jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Desk Assistant jobs in Quebec look for?

The top searched job categories for Desk Assistant jobs in Quebec are:

Desk Assistant jobs near you
Infographic showing various Desk Assistant job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $29,812 per year, or $14.3 per hour.

Information Technology Field Technician

Saint Laurent Consulting

Montreal, QC

Full-time

Posted 19 days ago

Job description

Help Desk Assistant / IT Field Technician (Full-Time)


Location: Montreal

Employment Type: Full-Time


Overview

Our client is seeking a Help Desk Assistant to join their IT support team, providing frontline technical support across both office and field environments. This role is ideal for a technically capable and customer-focused professional with 2–3 years of IT support experience, particularly within Microsoft cloud environments.

The successful candidate will act as the first point of contact for IT incidents and service requests, supporting users in a hybrid workplace while ensuring timely resolution, escalation, and excellent service delivery.


Key Responsibilities

  • Serve as the first point of contact for IT support issues via phone, email, and ticketing system
  • Provide Level 1–Level 2 technical support for hardware, software, and network-related issues
  • Support end users across office and field operations in a hybrid work environment
  • Troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
  • Support Azure Active Directory (user accounts, access management, password resets, group assignments)
  • Assist with Windows 10/11 desktop and laptop troubleshooting and configuration
  • Manage IT tickets using ServiceNow, Jira, or similar ITSM platforms
  • Perform onboarding/offboarding tasks including account creation and access provisioning
  • Provide basic support for networking issues (Wi-Fi, VPN connectivity, printer issues)
  • Escalate complex technical issues to senior IT support or infrastructure teams
  • Maintain accurate documentation of incidents, resolutions, and procedures
  • Support field technicians and remote users when required
  • Deliver high-quality customer service with clear and professional communication


Required Qualifications

  • 2–3 years of experience in IT Help Desk, Service Desk, or Technical Support role
  • Strong experience supporting Microsoft 365 environments
  • Working knowledge of Azure Active Directory (Azure AD / Entra ID)
  • Experience with Windows OS (Windows 10/11) support and troubleshooting
  • Familiarity with IT ticketing systems (ServiceNow, Jira, Freshservice, etc.)
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Customer service mindset with strong attention to detail


Nice to Have

  • Experience supporting hybrid (cloud + on-prem) environments
  • Exposure to Microsoft Intune / Endpoint Manager
  • Basic networking knowledge (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting)
  • Experience supporting field service or mobile workforce users
  • Basic understanding of Active Directory Group Policy


Work Environment

  • Hybrid or in-person depending on location and client needs
  • Combination of remote IT support and occasional on-site/field support
  • Fast-paced IT environment with escalation support from senior team members


Ideal Candidate

The ideal candidate is a dependable, service-oriented IT professional with hands-on experience supporting Microsoft-based environments. They are confident troubleshooting end-user issues, comfortable working in hybrid settings, and able to communicate technical solutions clearly to non-technical users.



Assistant(e) au centre de soutien informatique / Technicien(ne) informatique sur le terrain – Temps plein

Lieu : Montreal

Type d'emploi : Temps plein


Aperçu du poste

Notre client est à la recherche d'un(e) assistant(e) au centre de soutien informatique / technicien(ne) informatique sur le terrain pour rejoindre son équipe de soutien TI et offrir un soutien technique de première ligne aux employés, tant au bureau que sur le terrain. Ce poste convient parfaitement à un(e) professionnel(le) compétent(e) sur le plan technique, orienté(e) vers le service à la clientèle et possédant de 2 à 3 ans d'expérience en soutien informatique, particulièrement dans des environnements Microsoft infonuagiques.

La personne retenue sera le premier point de contact pour les incidents et les demandes de services informatiques. Elle soutiendra les utilisateurs dans un environnement de travail hybride, tout en assurant une résolution rapide des problèmes, leur escalade lorsque nécessaire et une excellente qualité de service.


Principales responsabilités

  • Agir comme premier point de contact pour les demandes de soutien informatique par téléphone, courriel et système de billetterie.
  • Fournir un soutien technique de niveau 1 et de niveau 2 pour les problèmes liés au matériel, aux logiciels et aux réseaux.
  • Offrir un soutien aux utilisateurs au bureau et sur le terrain dans un environnement de travail hybride.
  • Diagnostiquer et résoudre les problèmes liés aux applications Microsoft 365, notamment Outlook, Teams, SharePoint et OneDrive.
  • Assurer le soutien d'Azure Active Directory (gestion des comptes utilisateurs, des accès, des réinitialisations de mots de passe et des groupes).
  • Effectuer le dépannage et la configuration des postes de travail et des ordinateurs portables sous Windows 10 et Windows 11.
  • Gérer les billets d'incident à l'aide de plateformes ITSM telles que ServiceNow, Jira ou des outils similaires.
  • Participer aux processus d'accueil et de départ des employés, notamment la création de comptes et l'attribution des accès.
  • Fournir un soutien de base pour les problèmes de réseau (Wi-Fi, VPN, imprimantes).
  • Escalader les problèmes techniques complexes vers les équipes de soutien informatique ou d'infrastructure appropriées.
  • Maintenir une documentation précise des incidents, des résolutions et des procédures.
  • Soutenir les techniciens sur le terrain et les utilisateurs à distance lorsque requis.
  • Offrir un service à la clientèle de grande qualité grâce à une communication claire et professionnelle.


Qualifications requises

  • De 2 à 3 ans d'expérience dans un poste de soutien informatique, de centre de services (Service Desk) ou de soutien technique.
  • Solide expérience du soutien dans des environnements Microsoft 365.
  • Bonne connaissance d'Azure Active Directory (Azure AD / Microsoft Entra ID).
  • Expérience du soutien et du dépannage des systèmes Windows 10 et Windows 11.
  • Familiarité avec les systèmes de gestion des billets (ServiceNow, Jira, Freshservice ou équivalent).
  • Excellentes aptitudes en dépannage et en résolution de problèmes.
  • Excellentes compétences en communication et en relations interpersonnelles.
  • Capacité à gérer plusieurs priorités dans un environnement dynamique.
  • Forte orientation vers le service à la clientèle et grand souci du détail.


Atouts

  • Expérience dans des environnements hybrides (infonuagique et sur site).
  • Connaissance de Microsoft Intune / Endpoint Manager.
  • Connaissances de base en réseautique (DNS, DHCP, VPN, LAN, dépannage Wi-Fi).
  • Expérience du soutien aux techniciens de terrain ou aux employés mobiles.
  • Compréhension de base des stratégies de groupe (Group Policy) d'Active Directory.


Environnement de travail

  • Travail en mode hybride ou en présentiel selon le lieu et les besoins du client.
  • Combinaison de soutien informatique à distance et d'interventions occasionnelles sur site ou sur le terrain.
  • Environnement TI dynamique offrant le soutien et l'accompagnement d'une équipe informatique senior.


Profil recherché

Le ou la candidat(e) idéal(e) est un(e) professionnel(le) des technologies de l'information fiable et orienté(e) vers le service, possédant une expérience pratique du soutien dans des environnements Microsoft. Cette personne est à l'aise pour diagnostiquer et résoudre les problèmes des utilisateurs, intervenir au bureau comme sur le terrain, travailler dans un environnement hybride et expliquer clairement des solutions techniques à des utilisateurs non techniques.

Apply