Description
ย We are on the search for a Lending Assistant to join our Community Banking Team! ย This position is responsible for preparing and maintaining consumer and commercial loan transactions. This role ensures that all loan documentation is accurate, complies with regulatory requirements, and is completed in a timely manner. They will work closely with the commercial lending team and customers to facilitate a smooth loan process and provide exceptional customer service throughout the loan lifecycle.
Requirements
Duties/Responsibilities:
- Support the location's lending team in managing existing loan relationships and pursuing new loan opportunities; and support the deposit operations team in managing existing accounts.ย
- Perform administrative tasks that can include but are not limited to preparing credit reports and loan document/packages, ensuring accuracy and completeness of loan packages, gathering information on existing loan relationships, booking/closing loans.
- Perform customer service duties that may include identifying, researching and resolving customers' questions and issues regarding deposits, fund transfers, loan advances, loan pay downs and payoffs, etc.ย
- Identify and order documentation required to process commercial loan requests.ย
- Track and ensure receipt of appropriate documents/reports.ย
- Prepare and maintain loan transaction files and assist in maintaining customer credit files.ย
- Ensure completeness and accuracy of credit and transaction files.ย
- Coordinate account maintenance with the Loan Servicing and Deposit Operations Departments.ย
- Manage compliance reporting and maintain customer and prospect data base.ย
- Assist commercial loan officers in addressing customer inquiries and servicing requests.ย
- Perform additional duties as requested or assigned.ย
- Complies with federal and state regulations and all established Bank policies and procedures.
Required Skills/Abilities:
- Strong knowledge of banking operations and regulatory compliance.
- Exceptional customer service skills, with the ability to handle difficult or sensitive situations with empathy and professionalism.ย
- Strong attention to detail and accuracy.
- Excellent communication skills, both verbal and written.
- Strong problem solving and decision-making skills.
- Ability to work independently with minimal supervision and make sound judgements.
Education and Experience:
- High School diploma or equivalent required; an associate or bachelor's degree in finance, business administration or related field preferred
- 2+ years of experience in commercial loan processing, loan operations or a related field within a banking or financial services environment
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.ย