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Delivery Director Jobs (NOW HIRING)

Black Box Corporation

Service Delivery Director

Dallas, TX · On-site

$209.70K/yr

Role description Responsible for continuity, renewal, and profitability of all accounts within a vertical, with a strong focus on delivery governance and operational efficiency Lead and manage all ...

Unisys

Technical Delivery Director

Dallas, TX · On-site

We are seeking a highly experienced Technical Delivery Director with a strong architecture background to lead end-to-end delivery across complex, enterprise-scale technology programs. This role ...

NTT America

Delivery Associate Director

Arlington, VA · On-site +1

$104.56K - $242.03K/yr

We are currently seeking a Delivery Associate Director to join our team in Arlington, Virginia (US-VA), United States (US). Job Summary: The IT Service Delivery Director is a senior executive ...

Salesforce

Engagement Delivery Director

Mclean, VA · On-site

They are seeking an innovative Engagement Delivery Director who will lead and run complex, enterprise and strategic programs, ensuring successful customer outcomes through effective management of ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site

$104.56K - $242.03K/yr

We are currently seeking a Delivery Associate Director to join our team in Arlington, Virginia (US-VA), United States (US). Job Summary: The IT Service Delivery Director is a senior executive ...

BairesDev

Delivery Director - Remote Work

Raleigh, NC · Remote

$206.10K/yr

Delivery Director The Delivery Director role is responsible for portfolio‐level leadership across multiple client engagements, typically composed of several Delivery Managers, Project Managers, and ...

Jade Global

Client Delivery Director

San Jose, CA · Hybrid

Client Delivery Manager (CDM)1 About Jade Global Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise ...

TetraScience

Customer Delivery Director- NY/MA/NJ

Boston, MA · On-site

$230.30K/yr

The Role The Customer Delivery Director is the operational heartbeat of the TetraScience account team after landing a new customer or expanding the relationship with an existing customer. Where the ...

BairesDev

Delivery Director - Remote Work

$217K/yr

The Delivery Director role focuses on portfolio-level leadership across multiple client engagements, ensuring delivery quality, operational stability, and client satisfaction. Responsibilities : • ...

BairesDev

Delivery Director - Remote Work

Dallas, TX · Remote

$210.60K/yr

Delivery DirectorThe Delivery Director role is responsible for portfolio-level leadership across multiple client engagements, typically composed of several Delivery Managers, Project Managers, and ...

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Delivery Director information

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$36.5K

$213K

How much do delivery director jobs pay per year?

As of May 29, 2026, the average yearly pay for delivery director in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Delivery Director, and why are they important?

To thrive as a Delivery Director, you need strong project management expertise, leadership abilities, and a proven track record in delivering complex programs, often supported by a degree in business or technology and relevant certifications like PMP or Agile. Familiarity with project management tools (e.g., Jira, MS Project), resource planning systems, and reporting dashboards is typically required. Exceptional stakeholder management, communication, and problem-solving skills help Delivery Directors lead teams and navigate client expectations effectively. Mastery of these skills ensures successful project outcomes, client satisfaction, and organizational growth.

What are some common challenges a Delivery Director faces when managing multiple projects across different teams?

A Delivery Director often encounters challenges such as balancing competing priorities across multiple projects, aligning various teams toward common goals, and ensuring consistent communication among stakeholders. Managing deadlines and resource allocation can be complex, especially when projects have overlapping timelines or dependencies. Additionally, adapting to shifting client requirements while maintaining quality standards requires strong leadership and problem-solving skills. Building strong relationships with both clients and internal teams is essential to navigate these challenges effectively.

What are Delivery Directors?

Delivery Directors are senior leaders responsible for overseeing the successful delivery of projects, programs, or services within an organization. They coordinate teams, manage resources, set delivery strategies, and ensure that projects are completed on time, within scope, and on budget. Delivery Directors also act as a bridge between stakeholders and delivery teams, maintaining clear communication and managing risks. Their role is crucial in ensuring client satisfaction and the overall success of an organization’s offerings.

What is the difference between Delivery Director vs Project Manager?

AspectDelivery DirectorProject Manager
Primary FocusOversees multiple projects and strategic delivery across departmentsManages individual projects from initiation to completion
ResponsibilitiesStrategic planning, resource allocation, high-level client relationsProject planning, scheduling, team coordination, risk management
Required CredentialsTypically requires senior project management certifications (PMP, PgMP), extensive experienceUsually holds PMP or similar certifications, relevant industry experience
Work EnvironmentExecutive-level, cross-departmental, client-facingProject teams, on-site or remote, focused on specific projects

The main difference between a Delivery Director and a Project Manager lies in scope and level of responsibility. The Delivery Director oversees multiple projects and aligns delivery with strategic goals, while the Project Manager focuses on managing individual projects. Both roles often require similar certifications, but the Delivery Director operates at a higher, more strategic level within organizations.

More about Delivery Director jobs
What cities are hiring for Delivery Director jobs? Cities with the most Delivery Director job openings:
What are the most commonly searched types of Delivery jobs? The most popular types of Delivery jobs are:
What states have the most Delivery Director jobs? States with the most job openings for Delivery Director jobs include:
What job categories do people searching Delivery Director jobs look for? The top searched job categories for Delivery Director jobs are:
Delivery Director jobs near you
Infographic showing various Delivery Director job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.
Service Delivery Director

Service Delivery Director

Black Box Corporation

Dallas, TX • On-site

$209.70K/yr

Full-time

Posted 23 days ago

Job description

Role description 

Responsible for continuity, renewal, and profitability of all accounts within a vertical, with a strong focus on delivery governance and operational efficiency 

Lead and manage all Account Delivery Managers (ADMs) and act as the single point of accountability for delivery performance across the assigned verticals 

Key responsibilities 

Drive delivery execution and governance across all accounts within the vertical 

Review and track delivery performance across accounts to ensure project-level SLAs, budgets, and timelines are consistently met 

Govern end-to-end delivery lifecycle for accounts via ADMs; intervene on escalations, delivery risks, and margin deviation issues 

Monitor delivery dashboards and red accounts; ensure corrective actions are driven by ADMs with support from PMs and horizontal teams 

Track realization of project margins and support ADMs in delivery planning to minimize variance vs. forecast 

Ensure capacity planning, resource readiness, and fulfillment execution in coordination with ADMs, staffing and workforce transformation and Horizontal Delivery heads 

Drive vertical-level reporting and forecasting cadence for gross margin, invoicing, and delivery progress; sharing inputs with senior leadership ( COO, Vertical Heads etc.) Drive customer satisfaction and delivery excellence across all accounts in the vertical 

Directly engage with strategic delivery-facing clients to reinforce trust, address complex issues, and deepen account-level partnerships 

Support ADMs in expanding delivery footprint within accounts through quality-led trust building and proactive stakeholder engagement 

Monitor CSAT scores across accounts and drive structured improvement plans with delivery and sales teams Drive governance across accounts and ensure vertical-level delivery oversight 

Oversee account-level governance activities and cadence led by ADMs (including QBRs, MBRs); ensure escalation trends, SLA breaches, and delivery risks are addressed 

Review invoicing, margin realization, and fulfillment metrics under vertical delivery governance; coordinate with Sales and Delivery Ops for timely resolution and collections Support vertical-level planning, growth, and strategic delivery initiatives 

Identify vertical-level delivery trends, capability gaps, and client needs to inform pursuit strategy, solutioning alignment, and renewal planning across accounts 

Provide delivery inputs for new opportunities, expansions, and upsell/cross-sell initiatives; ensure ADMs are aligned on delivery feasibility and fulfillment readiness during pursuits 

Drive workforce planning, quality improvements, and capability building initiatives in coordination with Delivery Ops and Horizontal Delivery heads 

Key Interfaces 

Work closely with ADMs for delivery oversight, issue resolution, and reviews 

Partner with Vertical Sales Head & AMs for vertical-level strategy, client alignment & growth opportunities 

Align with Horizontal Heads and staffing and workforce transformation for capacity planning, fulfillment and skill readiness 

Work with COO, GSO & Vertical Sales Head to track deal pipeline & facilitate demand mgmt. 

Coordinate with HR & Horizontal Heads on vertical-specific capability-building initiatives 

Key Metrics 

KPIs 

Gross Margin % 

Invoiced Revenue 

Client satisfaction (CSAT score) 

Cost overruns - Negative margin acc. 

KRAs 

Delivery Quality scores (SLA compliance, COQ, COPQ) % On-time delivery 

% Variance in GM forecast vs actual

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