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Deduction Resolution Analyst Jobs in Massachusetts

FRANKLIN SPORTS INC

Credit Analyst

Stoughton, MA · On-site

... resolution, collections, and general A/R administration. The ideal candidate thrives in a fast ... A significant portion of this role involves analyzing and resolving customer deductions, requiring ...

Kayem Foods

Customer Deductions Specialist

Chelsea, MA · On-site

$29 - $35/hr

... analysis, and cross-functional collaboration. This role will ensure timely identification and ... deduction activity, aging, and resolution metrics. • Develop and complete weekly reporting for ...

Deloitte

Senior, Tax Services - Payroll Analyst

Boston, MA · On-site

$32 - $41.75/hr

Handle payroll-related deductions, including benefits, retirement contributions, and garnishments ... issue resolution, with strong analytical skills, attention to detail, and client-facing ...

Spindrift

Staff Accountant

Newton, MA · Hybrid

$65K - $75K/yr

... A to validate promotional deductions against approved trade plans, customer agreements, and deal ... Identify opportunities to streamline deduction intake, classification, and resolution processes.

Spindrift

Staff Accountant

Newton, MA · On-site

$60K - $79K/yr

... resolution. • Leverage our trade management tools to create monthly accruals and reconcile ... A to validate promotional deductions against approved trade plans, customer agreements, and deal ...

Spindrift

Staff Accountant

Newton, MA · On-site

$60K - $79K/yr

... resolution. * Leverage our trade management tools to create monthly accruals and reconcile ... Partner with Sales and FP&A to validate promotional deductions against approved trade plans ...

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Deduction Resolution Analyst information

What is a deduction resolution analyst?

Deduction Resolution Analysts are professionals responsible for investigating and resolving payment deductions taken by customers from invoices, often in accounts receivable departments. They analyze the validity of deductions, collaborate with internal teams and customers, and ensure that disputes are resolved in a timely manner. Their work helps companies maintain accurate financial records and recover revenue that may otherwise be lost due to unauthorized or incorrect deductions.

What are some common challenges faced by deduction resolution analysts and how are they typically addressed?

Deduction Resolution Analysts often encounter challenges such as resolving complex payment discrepancies, navigating incomplete documentation, and managing high volumes of disputed transactions. These issues are typically addressed through rigorous attention to detail, strong communication with both internal teams and external customers, and effective use of deduction management software. Analysts also rely on well-established processes and support from cross-functional departments like sales, accounts receivable, and customer service to resolve issues efficiently and minimize future deductions.

What are the key skills and qualifications needed to thrive as a deduction resolution analyst, and why are they important?

To thrive as a Deduction Resolution Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or business administration. Familiarity with ERP systems like SAP or Oracle, proficiency in Excel, and knowledge of claims management software are typically required. Effective communication, problem-solving ability, and perseverance are standout soft skills for this role. These skills ensure that deduction issues are accurately identified, investigated, and resolved efficiently, minimizing financial losses for the organization.

What is the difference between Deduction Resolution Analyst vs Accounts Receivable Specialist?

AspectDeduction Resolution AnalystAccounts Receivable Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in accounting or financeUsually requires a high school diploma; some roles benefit from accounting or finance certifications
Work EnvironmentOffice setting, handling deduction disputes and resolution processesOffice environment, managing invoicing, payments, and collections
Industry UsageCommon in retail, manufacturing, and distribution sectorsWidely used across various industries including retail, healthcare, and manufacturing

While both roles involve financial transactions, a Deduction Resolution Analyst primarily focuses on resolving deduction disputes and ensuring accurate account balances, whereas an Accounts Receivable Specialist manages invoicing, collections, and payment processing. The roles often overlap in skills and industry usage but differ in specific responsibilities and focus areas.

What are popular job titles related to Deduction Resolution Analyst jobs in Massachusetts?

For Deduction Resolution Analyst jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Deduction Resolution Analyst jobs in Massachusetts look for?

The top searched job categories for Deduction Resolution Analyst jobs in Massachusetts are:

What cities in Massachusetts are hiring for Deduction Resolution Analyst jobs?

Cities in Massachusetts with the most Deduction Resolution Analyst job openings:

Deduction Resolution Analyst jobs near you

Credit Analyst

FRANKLIN SPORTS INC

Stoughton, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

CREDIT ANALYST (EXEMPT)
 

Who we are: At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people moving, playing and competing, we bring sports to life for athletes of all ages. Whether our job is designing a product for a World Series MVP or a child enjoying their first swings of the bat, we are dedicated to make sports inspiring, fun and accessible for all. Every day, we collaborate to bring innovation and quality craftsmanship across the world of sport. We are proud of our partnerships with Major League Baseball, Major League Soccer, the National Basketball Association, the National Football League, the National Hockey League, the National Women’s Soccer League, the Women’s National Basketball Association, the Pro Volleyball Federation, USA Pickleball, and Hasbro’s Nerf brand — all of which bring energy, strength, and joy to our products. We are family owned and family driven. To join Franklin Sports is to join the #FranklinFam.

 

What you will do: The Credit Analyst will support the Accounts Receivable department and play a key role in managing customer accounts, collecting outstanding receivables, and researching, reconciling, and resolving customer deductions. This position requires a strong understanding of Accounts Receivable processes, including cash application support, account reconciliation, dispute resolution, collections, and general A/R administration.

The ideal candidate thrives in a fast-paced, high-volume environment and can effectively prioritize competing responsibilities while maintaining a high level of accuracy and attention to detail. A significant portion of this role involves analyzing and resolving customer deductions, requiring the ability to work efficiently, meet deadlines, and keep pace with a large volume of transactions and account activity.

This individual must be highly customer-service oriented, proactive, and collaborative, with confidence and professionalism to communicate effectively with customers and internal business partners at all levels. Strong problem-solving skills, sound judgment, and the ability to investigate discrepancies and drive issues to resolution are essential.

The successful candidate will demonstrate flexibility, accountability, and a commitment to supporting departmental and company objectives. Previous experience in Accounts Receivable, credit analysis, collections, deduction management, and the retail or consumer products industry is strongly preferred.

This position is located at our headquarters in Stoughton, MA with a hybrid office option and will report to the Associate Manager of Credit, Collections and Accounts Receivables. 

#FranklinFamily

 IN MORE DETAIL, YOU WILL:

  • Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers pertaining to shipping violations, allowances, discounts, damages, pricing and shortages
  • Contact past due customers via various methods (email, phone, customer web portals) to collect on past due invoices.
  • Interact with internal departments during the process of validating deductions
  • Dispute invalid deductions within the claim’s expiration timeframe, and follow through until resolved
  • Prepare and submit necessary credits or adjustments for processing
  • Reconcile credit and debits within customer accounts
  • Communicate internally as well as directly with customers to resolve all open claims
  • Collaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrence
  • Perform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processing
  • Exercise appropriate controls to minimize financial exposure across the business
  • Perform account reconciliation
  • Assist with audits
  • Other projects as assigned 

WHO YOU ARE:

  • Bachelor’s degree required, focus on accounting or finance highly desirable
  • 5+ years of strong experience in Accounts Receivable and Collections of major accounts in the retail industry
  • Experience working with big box retailers and ecommerce companies desirable (Wal-Mart, Amazon, Target, etc.)

WHAT YOU HAVE DONE/ESSENTIAL TO THE ROLE:

  • Experience with obtaining payment information and necessary documentation from Vendor Portals
  • Knowledge of AS400 system, EDI, Microsoft D365 desirable
  • Advanced knowledge of Microsoft Office Applications, in particular 
  • Strong analytical and competent decision-making abilities
  • Proven problem-solving skills
  • Must be detailed oriented, meet deadlines, multi-task and be able to work independently
  • Excellent written and verbal communication skills
  • Ability to communicate with internal and external parties in difficult and complex situations
  • Commitment to process improvements and the ability to think “outside the box”

LEVEL OF RESPONSIBILITY:

Interact independently with internal and external parties, has the knowledge to make independent decisions

SUPERVISORY RESPONSIBILITIES:

This position does not supervise employees.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit/stand; use hands or fingers to handle or feel; reach with hands and arms; and talk and hear.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate

If you are interested in joining the #FranklinFamily, please apply. 

For this role, the pay range is $70,700 – $ 84,900 annually, which is what we reasonably expect to offer when filling the position. Your actual offer will depend on things like your experience, skills, and what you bring to the team. 

We also want to share with you our benefits at a glance:

  • Employee Discounts

  • 401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employment 

After 30 Days Waiting Period: 

  • 20 days PTO program/13 Paid Holidays (prorated)
  • Health, Dental, Vision Insurance
  • Company Paid AD&D and Life Insurance (2 times Base Salary)
  • Voluntary Life and AD&D Insurance
  • Voluntary Accident Insurance, Critical Illness or Hospital Indemnity
  • Company Paid Short- and Long-Term disability plans
  • Flexible Spending with $680 Carry Over option and Dependent Care Account Plans
  • Employee Life Assistance Plan and Identity Theft Protection Support
  • Tuition Reimbursement after waiting period


Franklin Sports is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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