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Deduction Resolution Analyst Jobs in Andover, MA

Eastern Bank

AVP, Benefits Analyst II

Wakefield, MA · On-site

$72.21K - $118.64K/yr

... resolution * Collaborate with Payroll to ensure accurate benefits deductions, vendor billing ... and analysis • Strong working knowledge of employee benefits, regulatory requirements, and ...

Eastern Bank

AVP, Benefits Analyst II

Wakefield, MA · Hybrid

$72.21K - $118.64K/yr

... resolution * Collaborate with Payroll to ensure accurate benefits deductions, vendor billing ... analysis Strong working knowledge of employee benefits, regulatory requirements, and compliance ...

Coca-Cola Northeast

Collections Analyst I

Bedford, NH

$23 - $25/hr

The Collections Analyst I will work closely with the deductions and cash applications teams to ensure the proper resolution of customer disputes along with the accurate application of payments. They ...

Boston Properties

Benefits Analyst

Boston, MA · On-site

$70K - $100K/yr

... resolution. * Support Senior Benefits Analyst with ACA reporting and review of 1095-C forms ... Peer review qualifying life events and benefit retro-deduction calculation completed by Total ...

Boston Properties Limited

Benefits Analyst

Boston, MA

$70K - $100K/yr

... resolution. * Support Senior Benefits Analyst with ACA reporting and review of 1095-C forms ... Peer review qualifying life events and benefit retro-deduction calculation completed by Total ...

Coca-Cola Northeast

Collections Analyst II

Bedford, NH

$25 - $27/hr

The Collections Analyst II will work closely with the deductions and cash applications teams to ensure the proper resolution of customer disputes along with the accurate application of payments. They ...

CIP Group

Payroll Administrator (MP)

Cambridge, MA · On-site +1

$30.92 - $34.13/hr

... deductions, and garnishments • Ensure ongoing compliance with federal, state, and local wage and ... resolution • Maintain and audit employee records within HRIS systems to ensure accuracy and ...

The CIP Group

Payroll Administrator (MP)

Cambridge, MA · On-site

$26.75 - $36/hr

... deductions, and garnishments • Ensure ongoing compliance with federal, state, and local wage and ... resolution • Maintain and audit employee records within HRIS systems to ensure accuracy and ...

hajoca

Customer Service Representative

Peabody, MA · On-site

$17.75 - $24.25/hr

Investigate and resolve customer problems and address pricing deductions and material returns ... resolution and customer satisfaction. * Process Inside Sales returns and refund paperwork in ...

hajoca

Customer Service Representative

Peabody, MA

$17.75 - $24.25/hr

Investigate and resolve customer problems and address pricing deductions and material returns ... resolution and customer satisfaction. * Process Inside Sales returns and refund paperwork in ...

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Deduction Resolution Analyst information

See Andover, MA salary details

$16

$28

$46

How much do deduction resolution analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for deduction resolution analyst in Andover, MA is $28.27, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $34.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Deduction Resolution Analyst, and why are they important?

To thrive as a Deduction Resolution Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or business administration. Familiarity with ERP systems like SAP or Oracle, proficiency in Excel, and knowledge of claims management software are typically required. Effective communication, problem-solving ability, and perseverance are standout soft skills for this role. These skills ensure that deduction issues are accurately identified, investigated, and resolved efficiently, minimizing financial losses for the organization.

What are some common challenges faced by Deduction Resolution Analysts and how are they typically addressed?

Deduction Resolution Analysts often encounter challenges such as resolving complex payment discrepancies, navigating incomplete documentation, and managing high volumes of disputed transactions. These issues are typically addressed through rigorous attention to detail, strong communication with both internal teams and external customers, and effective use of deduction management software. Analysts also rely on well-established processes and support from cross-functional departments like sales, accounts receivable, and customer service to resolve issues efficiently and minimize future deductions.

What are Deduction Resolution Analysts?

Deduction Resolution Analysts are professionals responsible for investigating and resolving payment deductions taken by customers from invoices, often in accounts receivable departments. They analyze the validity of deductions, collaborate with internal teams and customers, and ensure that disputes are resolved in a timely manner. Their work helps companies maintain accurate financial records and recover revenue that may otherwise be lost due to unauthorized or incorrect deductions.

What is the difference between Deduction Resolution Analyst vs Accounts Receivable Specialist?

AspectDeduction Resolution AnalystAccounts Receivable Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in accounting or financeUsually requires a high school diploma; some roles benefit from accounting or finance certifications
Work EnvironmentOffice setting, handling deduction disputes and resolution processesOffice environment, managing invoicing, payments, and collections
Industry UsageCommon in retail, manufacturing, and distribution sectorsWidely used across various industries including retail, healthcare, and manufacturing

While both roles involve financial transactions, a Deduction Resolution Analyst primarily focuses on resolving deduction disputes and ensuring accurate account balances, whereas an Accounts Receivable Specialist manages invoicing, collections, and payment processing. The roles often overlap in skills and industry usage but differ in specific responsibilities and focus areas.

What are popular job titles related to Deduction Resolution Analyst jobs in Andover, MA? For Deduction Resolution Analyst jobs in Andover, MA, the most frequently searched job titles are:
What cities near Andover, MA are hiring for Deduction Resolution Analyst jobs? Cities near Andover, MA with the most Deduction Resolution Analyst job openings:
Deduction Resolution Analyst jobs near you
AVP, Benefits Analyst II

AVP, Benefits Analyst II

Eastern Bank

Wakefield, MA • On-site

$72.21K - $118.64K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Eastern Bank rating

8.1

Company rating: 8.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Job Description
Hiring Range: $72,214 - $118,636
The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Benefits Analyst II plays a key role in delivering a high-quality holistic benefits experience for employees. The position is a true benefits SME, responsible for managing the design, administration, analysis, and optimization of Eastern's health, welfare, retirement, and wellness programs. Acting as a trusted subject matter expert, this role partners closely with HR leadership, payroll, finance, external vendors, and brokers to manage costs, ensure regulatory compliance and enhance employee experience. The Benefits Analyst II also serves as a mentor to other team members and is a key contributor to strategic benefits initiatives.
Major Responsibilities:
  • Administer and oversee Eastern's medical, dental, vision, life insurance, disability, voluntary benefit programs and wellness offerings
  • Have a working knowledge of retirement plan compliance and administration
  • Lead annual open enrollment beginning-to-end, vendor coordination, system readiness and employee communications
  • Assist in analyzing benefits cost, utilization, and participation data to identify trends, risks, and cost saving opportunities to improve value and manage spend
  • Partner with brokers and vendors on renewals, negotiations, audits, and issue resolution
  • Ensure compliance with federal, state, and local regulations (ACA, ERISA, COBRA, HIPAA, FMLA, Section 125, etc.)
  • Prepare and file required notices and reporting (e.g., 1095 C, and Form 5500 support)
  • Serve as go-to expert for complex employee benefits questions, escalations, and issue resolution
  • Collaborate with Payroll to ensure accurate benefits deductions, vendor billing, reconciliations and carrier payments
  • Act as system administrator and subject matter expert for the benefits module within Eastern's Employee Hub (HCMS), including configuration, testing, carrier file feeds, and ongoing enhancements
  • Leverage technology (including AI) and data to streamline benefits administration and improve accuracy, efficiency, and employee experience
  • Create engaging benefits communications and educational materials for employees and managers
  • Serve as a benefits subject matter expert for the internal HR team, as well as employees
  • Contribute to special initiatives such as vendor RFPs, mergers and acquisitions and evolve the annual Wellness Program to drive engagement and support employee well-being
  • Continuously review administrative processes, identify improvement opportunities, and implement preventative solutions
  • Work with external vendors to ensure high levels of service and quality, processing accuracy, and compliance adherence
  • Manage all aspects of the annual employee service recognition program Stay current on benefits trends, regulatory changes, and best practices through professional development and industry engagement

Qualifications
• Bachelor's degree in Human Resources, Business Administration, Finance, or related field
• Hybrid position located in Wakefield, MA
• 5-8+ years of progressive experience in benefits administration and analysis
• Strong working knowledge of employee benefits, regulatory requirements, and compliance standards
• Advanced analytical skills with the ability to interpret claims data, financial reports, and benefit metrics
• Experience working with HCM and benefits administration systems (e.g., Oracle, Workday, ADP or UKG)- Oracle benefits modules highly preferred
• Advanced proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis) and PowerPoint
• Excellent communication (written and oral) and interpersonal skills with the ability to explain complex topics in a clear and empathetic way
• Strong organizational and project management skills
• Demonstrated ability to handle sensitive and confidential information with discretion
About Us
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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