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Debt Collection Jobs in Silver Spring, MD (NOW HIRING)

Allianz

Head of Claims US

Baltimore, MD · On-site

$145K - $160K/yr

Strong claims assessment expertise, with in-depth knowledge of local legal and insolvency practices and working knowledge of international claims and debt collection practices * Detailed knowledge of ...

Self Help

Director, Federal Policy

Washington, DC

... debt collection practices. CRL is an affiliate of Self-Help, a community development lender founded in 1980. We are seeking a Director of Federal Policy for our Durham, NC or Washington, DC team!

Self Help

Director, Federal Policy

Washington, DC · On-site

... debt collection practices. CRL is an affiliate of Self-Help, a community development lender founded in 1980. We are seeking a Director of Federal Policy for our Durham, NC or Washington, DC team!

Protocall Communications

Be Seen First

Inside Sales Representative

Hanover, MD · On-site

$39K - $100K/yr

Keywords: debt collection, commission based, structured settlement, credit counselors, insurance agents, B2B Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health ...

Legal Aid Bureau

Staff Attorney

Baltimore, MD · On-site

$76.82K - $118.57K/yr

... debt collection and student loan collection. A staff attorney in the Housing and Consumer Law Unit will need to litigate before all state courts and administrative bodies. This position handles ...

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How much do debt collection jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for debt collection in Silver Spring, MD is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $29.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Debt Collector, and why are they important?

To thrive as a Debt Collector, you need strong negotiation abilities, knowledge of financial regulations, and typically a high school diploma or equivalent. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certification in debt collection practices is beneficial. Excellent communication, resilience, and problem-solving skills help build rapport and handle difficult conversations with debtors. These skills are crucial for maximizing successful collections while maintaining compliance and positive client relationships.

What are some common challenges faced by debt collectors and how can they be managed effectively?

Debt collectors often encounter challenges such as dealing with uncooperative or distressed customers, managing high call volumes, and adhering to strict regulatory requirements. Effective communication skills, empathy, and resilience are crucial for handling difficult conversations and finding solutions that work for both the debtor and the organization. Many companies provide ongoing training, team support, and access to compliance resources to help collectors navigate these challenges and maintain high ethical standards.

What is debt collection?

Debt collection is the process of pursuing payments of debts owed by individuals or businesses. Collection agencies or internal company departments contact debtors to recover outstanding amounts, often after the original creditor has been unsuccessful in collecting the debt. The process may involve phone calls, written notices, and in some cases, legal action. Debt collectors must follow regulations that protect consumers, such as the Fair Debt Collection Practices Act (FDCPA) in the United States. The goal is to recover as much of the owed amount as possible while complying with legal and ethical standards.

What is the difference between Debt Collection vs Credit Analyst?

AspectDebt CollectionCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collectionsBachelor's degree in finance, economics, or related field
Work EnvironmentCollections agencies, banks, or credit firms; often fast-paced and target-drivenBanking institutions, corporations; analytical and office-based
Employer & Industry UsageUsed by debt collection agencies, financial institutionsUsed by banks, credit companies, and financial services

Debt Collection and Credit Analyst roles share some financial knowledge but differ in focus. Debt collectors primarily recover overdue payments, often working in high-pressure environments, while credit analysts evaluate creditworthiness to inform lending decisions. Both roles require financial understanding but serve different functions within the credit industry.

What job categories do people searching Debt Collection jobs in Silver Spring, MD look for? The top searched job categories for Debt Collection jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Debt Collection jobs? Cities near Silver Spring, MD with the most Debt Collection job openings:
Debt Collection jobs near you
Infographic showing various Debt Collection job openings in Silver Spring, MD as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $49,296 per year, or $23.7 per hour.
Supervisor/Senior Records Analyst

Supervisor/Senior Records Analyst

SGI Global, LLC

Washington, DC • On-site

Full-time

Posted 6 days ago

Job description

SGI Global is seeking a Supervisor/Senior Records Analyst to provide data entry, records and data analysis support for the United States Attorneys' Office in Washington, DC.
Responsibilities
The Senior Records Examiner/Analyst contract position will serve in a supervisory role responsible for directing the work of Records Examiner/Analyst and Data Analyst contractor personnel that will be providing clerical, administrative, and analytical support to the FLPs nationwide. This work requires a sound working knowledge of legal systems, automated research tools, a variety of computer applications, the ability to work independently with minimal supervision, attention to detail, and quality control techniques to ensure accuracy. The Contractor shall provide supervisory and administrative services to include, but not limited to, the following:
  • Direct, supervise, and review the work of Records Examiner/Analyst and Data Analyst contractor personnel providing major office support to the USAOs' financial litigation programs, including creating new data records in the Department's debt collection database, compiling case information, posting and reconciling failed payments, monitoring the status of payment plans, and initiating generation of form letters.
  • Monitor work and report on progress of the Records Examiner/Analyst and Data Analyst contractor personnel to ensure work meets contract and Government requirements and is delivered timely.
  • Perform technical and factual research, including on-line data searches, verification of existing data records, data retrieval from existing databases, and compilation of case-related information from database records.
  • Design and develop systems and procedures for tracking, controlling, and managing the completion of tasks based on the FLP requirements by printing and reviewing pre-determined management reports to verify information. This work will be conducted in conjunction with the FLPs' prioritization factors and instructions to the SOS.
  • Troubleshoot and perform quality control spot-checks to formulate administrative and technical procedures for completing tasks.
  • Conduct trend analyses to identify patterns of errors in documentation received from the FLPs to mitigate delays in
    opening and closing debts and posting failed payments.
  • Coordinate, as needed, with the FLPs nationwide, the Office of Legal Programs, and other EOUSA offices to accomplish the work.
  • Communicate in a professional and courteous manner with the Office of Legal Programs management, Government
    officials, and/or delinquent judgment debtors.
  • Perform other related duties as assigned.

Qualifications
The Contractor shall provide Senior Records Examiner/Analyst support positions with the following knowledge, skills, and
abilities to perform the duties as specified herein.
  • Possess a four-year undergraduate degree with a minimum of five (5) years of professional work experience.
  • Supervisory experience is preferred. Four-year degree may be substituted with two (2) years of work experience as a Records Examiner Analyst.
  • Work independently with minimal supervision.
  • Retrieve and analyze data and information from multiple sources.
  • Attention to detail and quality control techniques to ensure accuracy.
  • Sound working knowledge of legal procedures as well as civil and criminal case terminology, legal research procedures, and on-line sources of information.
  • Deliver a high-quality product while working under pressure and meeting deadlines.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office software programs (i.e., Word, PowerPoint, Excel, and Outlook) and in accessing, learning, and maintaining various databases and on-line resource search engines.
  • Operate a variety of office equipment, including personal computers, photocopiers, telephone systems, and scanners.
  • Perform editing, reformatting, and generating written and electronic documents using MS Word and other document
    generation software.

SGI Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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