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Debt Collection Jobs in Rochester, NY (NOW HIRING)

Robert Half

Collections Specialist

Victor, NY · On-site

$25 - $26.50/hr

The ideal candidate brings strong knowledge of collection practices, billing coordination, and credit-related processes while working accurately in a fast-paced environment. Responsibilities: • ...

Iberdrola

Representative - Field Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

Handles collection activities, DSS transactions, turn-on/shut-off requests, and billing inquiries for walk-in customers in one of RG&Es Customer Offices. Uses customer service skills and training to ...

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All JobsDebt Collection JobsDebt Collection Jobs in Rochester, NY

Debt Collection information

See Rochester, NY salary details

$7

$22

$35

How much do debt collection jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for debt collection in Rochester, NY is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Debt Collector, and why are they important?

To thrive as a Debt Collector, you need strong negotiation abilities, knowledge of financial regulations, and typically a high school diploma or equivalent. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certification in debt collection practices is beneficial. Excellent communication, resilience, and problem-solving skills help build rapport and handle difficult conversations with debtors. These skills are crucial for maximizing successful collections while maintaining compliance and positive client relationships.

What is the difference between Debt Collection vs Credit Analyst?

AspectDebt CollectionCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collectionsBachelor's degree in finance, economics, or related field
Work EnvironmentCollections agencies, banks, or credit firms; often fast-paced and target-drivenBanking institutions, corporations; analytical and office-based
Employer & Industry UsageUsed by debt collection agencies, financial institutionsUsed by banks, credit companies, and financial services

Debt Collection and Credit Analyst roles share some financial knowledge but differ in focus. Debt collectors primarily recover overdue payments, often working in high-pressure environments, while credit analysts evaluate creditworthiness to inform lending decisions. Both roles require financial understanding but serve different functions within the credit industry.

What are some common challenges faced by debt collectors and how can they be managed effectively?

Debt collectors often encounter challenges such as dealing with uncooperative or distressed customers, managing high call volumes, and adhering to strict regulatory requirements. Effective communication skills, empathy, and resilience are crucial for handling difficult conversations and finding solutions that work for both the debtor and the organization. Many companies provide ongoing training, team support, and access to compliance resources to help collectors navigate these challenges and maintain high ethical standards.

What is debt collection?

Debt collection is the process of pursuing payments of debts owed by individuals or businesses. Collection agencies or internal company departments contact debtors to recover outstanding amounts, often after the original creditor has been unsuccessful in collecting the debt. The process may involve phone calls, written notices, and in some cases, legal action. Debt collectors must follow regulations that protect consumers, such as the Fair Debt Collection Practices Act (FDCPA) in the United States. The goal is to recover as much of the owed amount as possible while complying with legal and ethical standards.
What are popular job titles related to Debt Collection jobs in Rochester, NY? For Debt Collection jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Debt Collection jobs in Rochester, NY look for? The top searched job categories for Debt Collection jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Debt Collection jobs? Cities near Rochester, NY with the most Debt Collection job openings:
Debt Collection jobs near you
Infographic showing various Debt Collection job openings in Rochester, NY as of May 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $47,215 per year, or $22.7 per hour.
Job opening for Recovery Representative I (Tier II) in Rochester NY

Job opening for Recovery Representative I (Tier II) in Rochester NY

INA Solution Inc

Rochester, NY • On-site

$20 - $25/hr

Contractor

Medical, Retirement

Posted 9 days ago

Job description

Position: Recovery Representative I (Tier II)
Location: Rochester NY
Shift: M-F, 8am – 5pm
 
Pay Rate: $25.00/hr.

Job Description

    • Responsible for accurate and timely resolution of all bank returned items 
    • Provides quality customer service to internal/external customers while mitigating risk to the company
    • Educates clients branches product areas on the resolution process and provides alternate service options when necessary 
    • Develops and maintains basic knowledge of agency products including but not limited to Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits National Health, FSA, FSA Debit card, Advantage, and their corresponding systems to accurately make decisions on the revenue the agency receives from the products
    • Researches and resolves product and service issues from the field and clients Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines 
    • Handles return resolutions and inbound phone requirements to meet departmental standards Performs the daily processing of all new and pending returned items for the assigned products 
    • Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment 
    • Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service-related issues 
    • Maintains daily call requirements based on the forecast provided Maintains department policies/procedures to ensure daily compliance 
    • Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure to the agency
    • Participates in ongoing training to enhance knowledge and skills Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies

Job Qualifications

    • Collection Experience Required
    • Minimum Education High School Diploma  
    • Bachelor's Degree (Preferred)
    • Experience in customer service, finance, accounting, or payroll 
    • Call Center Experience
    • Microsoft Word Excel and Access knowledge
    • Ability to work in a fast-paced environment