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Debt Collection Jobs in Rochester, NY (NOW HIRING)

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$7

$22

$35

How much do debt collection jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for debt collection in Rochester, NY is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Debt Collector, and why are they important?

To thrive as a Debt Collector, you need strong negotiation abilities, knowledge of financial regulations, and typically a high school diploma or equivalent. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certification in debt collection practices is beneficial. Excellent communication, resilience, and problem-solving skills help build rapport and handle difficult conversations with debtors. These skills are crucial for maximizing successful collections while maintaining compliance and positive client relationships.

What are some common challenges faced by debt collectors and how can they be managed effectively?

Debt collectors often encounter challenges such as dealing with uncooperative or distressed customers, managing high call volumes, and adhering to strict regulatory requirements. Effective communication skills, empathy, and resilience are crucial for handling difficult conversations and finding solutions that work for both the debtor and the organization. Many companies provide ongoing training, team support, and access to compliance resources to help collectors navigate these challenges and maintain high ethical standards.

What is debt collection?

Debt collection is the process of pursuing payments of debts owed by individuals or businesses. Collection agencies or internal company departments contact debtors to recover outstanding amounts, often after the original creditor has been unsuccessful in collecting the debt. The process may involve phone calls, written notices, and in some cases, legal action. Debt collectors must follow regulations that protect consumers, such as the Fair Debt Collection Practices Act (FDCPA) in the United States. The goal is to recover as much of the owed amount as possible while complying with legal and ethical standards.

What is the difference between Debt Collection vs Credit Analyst?

AspectDebt CollectionCredit Analyst
Required CredentialsHigh school diploma, sometimes certifications in collectionsBachelor's degree in finance, economics, or related field
Work EnvironmentCollections agencies, banks, or credit firms; often fast-paced and target-drivenBanking institutions, corporations; analytical and office-based
Employer & Industry UsageUsed by debt collection agencies, financial institutionsUsed by banks, credit companies, and financial services

Debt Collection and Credit Analyst roles share some financial knowledge but differ in focus. Debt collectors primarily recover overdue payments, often working in high-pressure environments, while credit analysts evaluate creditworthiness to inform lending decisions. Both roles require financial understanding but serve different functions within the credit industry.

What are popular job titles related to Debt Collection jobs in Rochester, NY? For Debt Collection jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Debt Collection jobs in Rochester, NY look for? The top searched job categories for Debt Collection jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Debt Collection jobs? Cities near Rochester, NY with the most Debt Collection job openings:
Debt Collection jobs near you
Infographic showing various Debt Collection job openings in Rochester, NY as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $47,215 per year, or $22.7 per hour.

Customer Service Collections Rep

UR Thompson Health

Canandaigua, NY

$19.50 - $23/hr

Part-time

Posted 24 days ago

Job description

Schedule: Per Diem (Monday-Friday - days)

Main Function: 

  • Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.
  • Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program.
  • Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines.
  • Lives the CARES values and promotes the Thompson Way.

Qualifications:

  • Associates Degree preferred.
  • 2 to 3 years of previous medical billing or collection experience is required.
  • Familiarity with collection practices.
  • Excellent public/patient relations and communication skills.
  • Skills in using computers, including Excel and Word required.
  • Skills in using web-based patient financial applications/systems.

    Pay Range: $19.50 - $23.00

    Starting Pay: Based on Experience

    Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

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