BILLING, COLLECTIONS AND ACCOUNTS RECEIVABLE SPECIALIST - YPSILANTI
WINTEGRITY is searching for an energetic and enthusiastic Billing, Collections & Accounts Receivable Specialist skilled with collecting outstanding invoices, high-volume outbound calls and resolution on customer billing issues.
KEYS:
- 2-3 years' experience with Billing,Collections& Accounts Receivable!
- Must have experience with high volume calls
- Customer serviceandaccount management experience
- Proven experienceas a Collection Specialist and experienced working with ERP systems (Ideally NetSuite)
- Working knowledge of MS Officeanddatabases
POSITION SUMMARY
As aBilling, Collections and Accounts Receivable Specialist you will be required to contact clientsandcollect outstanding payments. Contact includes making multiple phone calls, emails, text messages, per day. As part of the BillingandCollectionsteam the associate are responsible for other aspects ofcollections, such as resolving customer billing problems by updating customer contact information,andother issues as required.
PERFORMANCE OBJECTIVES
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Findandcontact clients to ask about their overdue payments
- Expected to make 75-80 outbound collection calls per day.
- Take actions to encourage timely debt payments
- Process paymentsandrefunds
- Resolve billingandcustomer issues
- Update account status recordsandcollection efforts
- Report on collection activityandaccounts receivable status
KEY COMPETENCIES
- 2-3 years' experience with Billing,Collectionsor Accounts Receivable
- Customer serviceandaccount management experience
- Proven experienceas a Collection Specialist or similar role
- Knowledge of billing proceduresandcollection techniques
- Familiarity with AIA billingandlien waivers
- Working knowledge of MS Officeanddatabases
- Patienceandability to manage stress
- Excellent communication skills (writtenandoral)
- Outstanding Attitude, Positive mindset,andwillingness to smile in the face of adversity
- Problem-solving skills, attention to detail,anddrive to succeed
EDUCATION
- High School Diploma or GED (required)
PHYSICAL REQUIREMENTS- Reasonable accommodations may be made to enable individuals with disabilities to fulfil the essential requirements
- Prolonged periods of sitting at a deskandworking on a computer