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Debt Collection Director Jobs (NOW HIRING)

Structured Settlement

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Debt Collection Manager

Phoenix, AZ · On-site

$40K - $80K/yr (+ commission)

Operations Director / CEO About Us We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover ...

D & A Services, LLC

Debt Collector - Houston

Houston, TX · On-site

$17 - $23/hr

No evenings or weekends D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

D & A Services, LLC

Debt Collector - Houston

Houston, TX · On-site

$17 - $23/hr

No evenings or weekendsD & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

D & A Services, LLC

Debt Collector - Houston

Houston, TX · On-site

$17 - $23/hr

No evenings or weekends D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

MCI

Debt Recovery Director

Tampa, FL · On-site

We are seeking a dynamic and experienced Debt Recovery Director to join our team and lead our ... Establish collection goals, targets, and key performance indicators (KPIs) in alignment with ...

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

We are seeking an experienced and strategic Debt Recovery Director to lead and oversee our ... Establish collection goals, targets, and key performance indicators (KPIs) in alignment with ...

D & A Services, LLC

Collector - Metairie, LA

Metairie, LA · On-site

$18 - $25/hr

No evenings or weekends D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

D & A Services, LLC

Collector - Metairie

Metairie, LA · On-site

$18 - $25/hr

No evenings or weekends D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

D & A Services, LLC

Collector - Metairie

Metairie, LA · On-site

$18 - $25/hr

No evenings or weekends D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site

We are seeking an experienced and strategic Debt Recovery Director to lead and oversee our ... Establish collection goals, targets, and key performance indicators (KPIs) in alignment with ...

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

We are seeking an experienced and strategic Debt Recovery Director to lead and oversee our ... In this pivotal leadership role, you will be responsible for developing and executing collection ...

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

We are seeking an experienced and strategic Debt Recovery Director to lead and oversee our ... Establish collection goals, targets, and key performance indicators (KPIs) in alignment with ...

D & A Services, LLC

Bilingual Collectors

Houston, TX · On-site

$17 - $23/hr

Houston, TX $17 - $23 Hourly 100 % On-Site Role D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established ...

D & A Services, LLC

Bilingual Collectors

Houston, TX · On-site

$17 - $23/hr

Houston, TX $17 $23 Hourly 100 % On-Site Role D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in ...

D & A Services, LLC

Bilingual Collectors

Houston, TX · On-site

$17 - $23/hr

Houston, TX$17 ‒ $23 Hourly100 % On-Site Role D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established ...

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Debt Collection Director information

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$57K

$101.2K

$164K

How much do debt collection director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for debt collection director in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What are the responsibilities of a debt collection director?

A Debt Collection Director oversees the operations of a company's debt collection department, ensuring that overdue accounts are recovered efficiently while maintaining compliance with laws and regulations. They develop strategies to improve collection rates, manage and train collection staff, and work closely with legal and financial teams. Additionally, they monitor key performance indicators, handle escalated cases, and implement policies to ensure ethical and effective debt recovery processes.

What are some common challenges faced by a debt collection director, and how can they be addressed?

Debt Collection Directors often navigate challenges such as maintaining high collection rates while ensuring compliance with federal and state regulations. Balancing operational efficiency with empathetic customer interaction is crucial, as the role requires managing a team that communicates with individuals in sensitive financial situations. Building robust training programs, leveraging advanced analytics for account prioritization, and fostering a culture of ethical practices can help address these challenges. Directors also frequently collaborate with legal, compliance, and analytics teams to ensure best practices and adapt to evolving regulations.

What are the key skills and qualifications needed to thrive as a debt collection director, and why are they important?

To thrive as a Debt Collection Director, you need extensive experience in collections management, a strong understanding of financial regulations, and often a degree in finance, business, or a related field. Familiarity with debt collection software, CRM systems, and compliance tools such as FDCPA guidelines is crucial. Leadership, negotiation, and conflict resolution skills set exceptional candidates apart in managing teams and difficult debtor situations. These competencies are vital to ensure regulatory compliance, maximize recoveries, and maintain positive client and debtor relationships.

What is the difference between Debt Collection Director vs Debt Recovery Manager?

AspectDebt Collection DirectorDebt Recovery Manager
ResponsibilitiesOversees entire debt collection strategies, manages teams, and develops policiesManages day-to-day recovery operations, negotiates with debtors, and implements recovery plans
Required CredentialsBachelor's degree in finance, business, or related field; experience in collectionsSimilar credentials; often requires experience in collections or finance
Work EnvironmentCorporate offices, strategic planning sessionsOperational settings, debtor negotiations, fieldwork
Industry UsageCommonly used in large financial institutions and collection agenciesUsed in debt recovery firms and financial services

The main difference is that the Debt Collection Director focuses on strategic oversight and policy development, while the Debt Recovery Manager handles daily operations and debtor negotiations. Both roles require similar credentials and work environments, but their scope and focus differ within the debt collection industry.

What are the most commonly searched types of Debt Collection jobs?

The most popular types of Debt Collection jobs are:

What are popular job titles related to Debt Collection Director jobs?

For Debt Collection Director jobs, the most frequently searched job titles are:

Infographic showing various Debt Collection Director job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.

Debt Collection Manager

Phoenix, AZ • On-site

Structured Settlement
See more jobs at Structured Settlementexternal

$40K - $80K/yr (+ commission)

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

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Job description

Employment Type: Full-time

Competitive base salary + performance based incentives

Comprehensive benefits package (health, dental, vision, retirement plan)

Reports to: Operations Director / CEO

About Us

We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover outstanding balances while treating consumers with respect and adhering strictly to all applicable laws and regulations. Our team values integrity, results, and continuous improvement.

The Role

We are seeking an experienced Debt Collection Manager to lead our collections team. In this role, you will oversee daily operations, drive performance, ensure regulatory compliance, and develop strategies that maximize recoveries while maintaining high standards of professionalism and customer treatment.

Key Responsibilities

  • Lead, coach, and motivate a team of collectors to achieve and exceed recovery targets and KPIs
  • Develop, implement, and refine collection strategies, scripts, and workflows
  • Monitor portfolio performance, analyze data, and produce regular reports on recovery rates, aging, and team productivity
  • Ensure full compliance with all relevant laws and regulations (including FDCPA, and applicable state/local rules)
  • Handle escalated accounts, complex negotiations
  • Maintain accurate records and support audit readiness

What We’re Looking For

  • Proven experience (ideally 5+ years) in debt collections, with at least 2–3 years in a supervisory or managerial role
  • Strong knowledge of consumer protection and collections regulations
  • Demonstrated success in meeting or exceeding recovery targets
  • Excellent leadership, coaching, and people management skills
  • Strong analytical ability and comfort with performance metrics and reporting
  • Outstanding communication, negotiation, and problem solving skills
  • High ethical standards and a commitment to treating consumers fairly
  • Proficiency with collection software/CRM systems Google and Microsoft Office

What We Offer

  • Competitive base salary + performance based incentives
  • Comprehensive benefits package (health, dental, vision, retirement plan)
  • Professional development and training opportunities
  • Supportive, results driven team environment
  • Opportunity to make a measurable impact on company performance


We are an equal opportunity employer and value diversity in our workplace.

Join us and help lead a high performing collections team that delivers results the right way.

Company Description

We have been in business 20 plus years, four locations and growing!