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Dealer Success Manager Jobs in Delaware (NOW HIRING)

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Retail Store Manager I (62010)

Georgetown, DE · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... dealer with over 500 stores and is looking for passionate, driven individuals to lead and inspire! As a Retail Store Manager (RSM) , you'll play a pivotal role in driving success, delivering ...

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Dealer Success Manager information

What is a dealer success manager?

A Dealer Success Manager is a professional responsible for supporting and ensuring the success of dealerships, typically in industries such as automotive, powersports, or equipment. They act as the main point of contact between a dealership and a company providing products or services, helping dealers optimize their business operations, increase sales, and effectively use offered solutions. Their duties often include onboarding new dealers, providing ongoing training, analyzing performance metrics, and recommending strategies for growth. Dealer Success Managers play a crucial role in fostering strong, long-term partnerships between the company and its dealer network.

What are the key skills and qualifications needed to thrive as a dealer success manager?

To thrive as a Dealer Success Manager, you need strong account management skills, deep understanding of the automotive industry, and relevant experience in sales or client relations. Familiarity with CRM software, dealership management systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and relationship-building skills help you stand out in this role. These skills are vital for driving dealer satisfaction, optimizing performance, and fostering long-term partnerships.

How does a dealer success manager typically collaborate with sales, marketing, and support teams to drive dealership performance?

A Dealer Success Manager works closely with sales, marketing, and support teams to ensure dealerships achieve their business goals. They regularly communicate with sales to align on strategies, share customer feedback with marketing to refine campaigns, and coordinate with support to resolve dealership concerns efficiently. This cross-functional collaboration helps deliver a seamless experience for dealers, encourages adoption of products or platforms, and strengthens long-term partnerships. By acting as a liaison, Dealer Success Managers help integrate dealership feedback into company processes, ultimately driving dealership performance and satisfaction.

What is the difference between Dealer Success Manager vs Sales Manager?

AspectDealer Success ManagerSales Manager
Required CredentialsExperience in automotive/dealership operations, customer relationship skillsSales experience, leadership skills, often a background in sales or marketing
Work EnvironmentDealerships, automotive industry, client-focusedSales teams, corporate offices, retail settings
Employer & Industry UsageAutomotive dealerships, vehicle manufacturersVarious industries including automotive, retail, B2B sales
Search & Comparison IntentUnderstanding roles in dealership success and customer retentionSeeking sales strategies, team management, or sales performance

The Dealer Success Manager focuses on supporting dealerships, enhancing customer relationships, and ensuring dealership performance. In contrast, a Sales Manager primarily leads sales teams, develops sales strategies, and drives revenue. While both roles require strong communication and industry knowledge, their core responsibilities and work environments differ, making each role distinct within the automotive and sales sectors.

What are popular job titles related to Dealer Success Manager jobs in Delaware?

For Dealer Success Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Dealer Success Manager jobs in Delaware look for?

The top searched job categories for Dealer Success Manager jobs in Delaware are:

What cities in Delaware are hiring for Dealer Success Manager jobs?

Cities in Delaware with the most Dealer Success Manager job openings:

Dealer Success Manager jobs near you
Infographic showing various Dealer Success Manager job openings in Delaware as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Experienced Automotive Service Advisor / Assistant Service Manager - Dover Chevy

HERTRICH Family of Automobile Dealerships

Dover, DE

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Hertrich rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

83rd of 155 rated car dealerships

Job description

Experienced Automotive Service Advisor / Assistant Service Manager Full-Time | Hertrich Family of Automobile Dealerships

Step Into a leading role in Automotive Service. Grow With One of the Region's Best.

The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career.

If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity.

Why Hertrich?

  • Family-owned and operated for over 60 years
  • 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
  • Industry leader with proven stability and growth
  • Strong community involvement supporting 90+ local organizations
  • Entrepreneurial culture focused on performance and excellence
  • Clear pathways into growth, success and career advancement

What We Offer:

  • Competitive salary with performance opportunity
  • Medical, Dental, Vision & Life Insurance
  • Short- and Long-Term Disability coverage
  • Paid vacation, holidays, and personal/sick days
  • 401(k) with employer match
  • Employee vehicle purchase discounts

What You'll Do:

  • Deliver a professional, high-quality service experience from check-in to completion
  • Greet service customers and manage inbound service calls
  • Schedule appointments and communicate service timelines
  • Present repair and maintenance estimates clearly and confidently
  • Coordinate repair orders with Technicians and monitor workflow
  • Recommend additional services when appropriate
  • Support daily service operations and administrative processes (training provided to prepare you for Service Management)
  • Help maintain parts inventory and enforce service policies
  • Perform additional responsibilities as needed

What We're Looking For:

  • 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
  • Proven customer service and sales/up-selling skills
  • Strong communication, organization, and follow-through
  • Comfortable with computers and dealership service systems
  • High School Diploma or GED required
  • Valid driver's license with a clean or near-clean driving record
  • Flexible availability, including evenings and Saturdays

Build Your Future with Hertrich

At Hertrich, we don't just fill positions-we develop leaders. If you're ready to grow, lead, and make an impact with a company that values excellence, we want to hear from you.

Apply today and take the next step in your service career.

Hertrich Family of Automobile Dealerships is an Equal Opportunity Employer and a drug-free workplace. We are committed to an inclusive environment where all team members can succeed

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