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Dealer Service Manager Jobs in Raleigh, NC (NOW HIRING)

KIOTI Tractor

Field Service Manager

Wendell, NC · On-site

Field Service Manager Department: Product Support, Post-production Reports to: Field Service ... While performing dealer visits, the FSM will evaluate dealer performance and provide constructive ...

Apply Early

QUALITY EQUIPMENT LLC

Service Manager

Henderson, NC · On-site

$70K - $90K/yr

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial ... Service Manager must lead the Service Department in determining the complaint, cause of failure ...

New

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The Raymond Corporation

Service Manager

Wendell, NC · On-site

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...

Rick Hendrick Chevrolet

SERVICE MANAGER

Durham, NC · On-site

The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The Service Manager is responsible for operations, profitability, employee supervision ...

Carolina Handling

Service Manager

Wendell, NC

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...

Hendrick Automotive Group

SERVICE MANAGER

Durham, NC · On-site

The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The Service Manager is responsible for operations, profitability, employee supervision ...

Raymond Corporation

Service Manager

Wendell, NC · On-site

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$110K - $150K/yr

The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all ... with dealership software and systems - Ability to work in a fast-paced and dynamic environment ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC

$110K - $150K/yr

The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all ... with dealership software and systems - Ability to work in a fast-paced and dynamic environment ...

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All JobsDealer Service Manager JobsDealer Service Manager Jobs in Raleigh, NC

Dealer Service Manager information

See Raleigh, NC salary details

$29.1K

$61.8K

$104.6K

How much do dealer service manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for dealer service manager in Raleigh, NC is $61,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $71,100.00 per year, depending on experience, location, and employer.

What is the difference between Dealer Service Manager vs Service Advisor?

AspectDealer Service ManagerService Advisor
Primary RoleOversees service department operations, manages staff, and ensures customer satisfactionActs as the main point of contact for customers, explaining repairs and services needed
Required CredentialsExperience in automotive service, management skills, possibly certifications like ASEAutomotive knowledge, good communication skills, often ASE certification preferred
Work EnvironmentService department management, administrative tasks, team leadershipCustomer-facing, sales-oriented, diagnostic discussions
Industry UsageCommonly found in dealerships, automotive service centersFound in dealerships, repair shops, and service centers

The Dealer Service Manager focuses on managing the entire service department, including staff and operations, while the Service Advisor primarily interacts with customers to explain repairs and recommend services. Both roles require automotive knowledge and customer service skills, but their responsibilities differ significantly within the dealership environment.

What are popular job titles related to Dealer Service Manager jobs in Raleigh, NC? For Dealer Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Dealer Service Manager jobs in Raleigh, NC look for? The top searched job categories for Dealer Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Dealer Service Manager jobs? Cities near Raleigh, NC with the most Dealer Service Manager job openings:
Dealer Service Manager jobs near you

Field Service Manager

KIOTI Tractor

Wendell, NC • On-site

Full-time

Posted 6 days ago

Be an early applicant

Job description

Field Service Manager

Department:

Product Support, Post-production

Reports to:

Field Service Supervisor

Location:

North Dakota, South Dakota, Iowa, Wisconsin, Minnesota

Position Status:

Full-time

Status:

Salary, Exempt

Management Level:

Non-Management

JOB SUMMARY

The Field Service Manager (FSM) role reports to the Field Service Supervisor and is primarily responsible for working with KIOTI’s dealer network within an assigned North American territory. The FSM provides technical product expertise, covering all KIOTI products. The FSM will aid dealers to develop best practices for aftersales processes through training, coaching, and professional mentoring.


Through professional representation of the KIOTI brand, the FSM will visit with their assigned dealers on a routine calendar basis. While performing dealer visits, the FSM will evaluate dealer performance and provide constructive feedback to said dealer as well as KIOTI leadership through structured reporting methods.


The FSM is required to have extensive knowledge on various topics and operating principles as they relate to KIOTI products. Utilizing their expert knowledge, the FSM must have the ability to troubleshoot and advise their dealers on various topics, both in-person and remotely by phone and by email correspondence. Areas of expertise are required in the following areas:


  • Diesel and gasoline engines
  • Transmissions
  • Hydraulics
  • Electrical systems
  • Air conditioning
  • Quality control



The FSM will guide their dealers with all areas of dealer management in compliance with KIOTI policies. This position will coach and provide feedback to dealers through dealer training while identifying areas for improvement and future growth. During dealer visits, the FSM is to oversee dealer process implementation and management by training dealers and working with dealers on the following:


  • New Dealer Training
  • Customer Issue Resolution
  • Product Training
  • Warranty/Parts Assistance
  • Dealer Service Audit
  • Dealer Events
  • Product Campaign
  • Quality control Audits
  • Trade shows/Open House


In addition, this role will collaborate regularly with the Product Support team, Regional Sales Managers, and Territory Managers to determine dealer routes and priority of dealer visits. Through this, FSMs are expected to build strong relationships with dealer personnel as well as with all KIOTI department representatives.


FSMs will also participate in dealer events by attending trade shows and open houses. This position is expected to attend and assist in regional service training at the KIOTI home office in Wendell, NC.

KEY RESPONSIBILITIES OF JOB

  • Provide expert guidance and feedback to dealers regarding product assembly, warranty processes, parts look-up, product training, and various other software systems through on-site visits
  • Ability to work closely with dealership personnel to train on KIOTI products, resolve technical issues, and promote KIOTI customer service
  • Assist dealers with questions regarding dealer protocol and processes, resolving customer service issues onsite, via phone, and via email
  • Maintain positive relationships with dealers by providing excellent customer service and support to dealers in a timely manner
  • Ability to understand and troubleshoot verbal and written communication of technical information on diesel, gasoline, hydraulic, and electrical systems
  • Collaborate with Product Support and Product Development teams to provide information regarding protocol, training methods, quality, service, and technical issues through verbal and written documentation in a professional and positive manner
  • Track dealer performance through structured reporting methods as required by leadership
  • Track and submit routine individual performance records, including travel schedule, expense reports, dealer evaluation summaries, and any other reporting as required by leadership
  • Represent the KIOTI brand in a professional manner while conducting business in all capacities
  • Properly maintain assigned company property, including vehicle, cell phone, laptop, and any other property that may be assigned
  • Will be required to perform other duties as requested, directed or assigned.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

  • High school diploma or equivalent
  • 4+ years of related technical experience in a professional environment
  • Up to 90% travel and flexibility to depart on short notice
  • Must be fluent in English; a French-speaking capability is strongly preferred for open positions in Canada
  • Strong performance in the following areas: communication, problem-solving, customer service, data tracking, collaboration, project management, and training
  • Mechanical aptitude and awareness of product performance/engineering standards
  • Knowledge and experience with the following computer applications: Microsoft Word, Excel, and Outlook