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Dds Lab Jobs (NOW HIRING)

DDS LAB LLC

Customer Care Representative

Tampa, FL · On-site

$15 - $20.50/hr

Communicate both professionally and effectively on the phone or in email to ensure cooperation and teamwork between the customer and lab. * Computer skills including internet maneuverability, Word ...

Matthew Wittrig, DDS

Dental Assistant

Greenwood, IN · On-site

$17 - $22.25/hr

Description Position at Matthew Wittrig, DDS Join Our Team and Brighten Lives One Smile at a Time ... Better options for lab work and processes, ensuring top-tier care that's also affordable.

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How much do dds lab jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for dds lab in the United States is $27.80, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $34.86 per hour, depending on experience, location, and employer.

What is a dds lab?

A DDS Lab job typically involves working in a dental laboratory, where technicians create, modify, and repair dental prosthetics such as crowns, bridges, dentures, and orthodontic devices. Employees may work with specialized materials, tools, and digital technologies to ensure high-quality dental restorations. Positions in a DDS Lab can range from dental technicians to customer service representatives and quality assurance specialists. These roles require attention to detail, technical skills, and collaboration with dentists and other dental professionals.

What are typical daily responsibilities for someone working in a dds lab?

Working in a DDS Lab involves creating dental prosthetics such as crowns, bridges, dentures, and orthodontic appliances based on dentist specifications. You’ll use a combination of hand tools and digital systems to design, fabricate, and finish these restorations, often collaborating closely with dental professionals to achieve precise results. Maintaining equipment, adhering to strict quality control standards, and managing inventory of dental materials are also part of the daily workflow. This role blends technical skill with artistry, helping patients regain dental function and confidence.

What are the key skills and qualifications needed to thrive in the dds lab position, and why are they important?

To thrive in a DDS Lab (Dental Laboratory) role, you need a deep understanding of dental anatomy, materials science, and prosthetic fabrication, usually supported by relevant certification or an associate degree in dental technology. Experience with tools such as CAD/CAM software, dental casting equipment, and 3D printers is commonly expected. Attention to detail, manual dexterity, and effective communication with dentists and lab team members are valuable soft skills. These qualities are critical for producing high-quality dental restorations that meet patient specifications and ensure satisfaction.

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What states have the most Dds Lab jobs?

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Dds Lab jobs near you
Infographic showing various Dds Lab job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 12% Part Time, 13% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,819 per year, or $27.8 per hour.

Customer Care Representative

DDS LAB LLC

Tampa, FL • On-site

$15 - $20.50/hr

Full-time

Re-posted 29 days ago

DDS Lab rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 121 rated laboratories

Job description

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform quality work within deadlines with or without direct supervision
  • Interact professionally with other employees, customers and suppliers
  • Work effectively as a team contributor on all assignments
  • Work independently while understanding the necessity for communicating and coordination work efforts with other employees and organizations

Position Purpose/Overview

To provide superior service to customers over the phone dedicated to resolving general case issues. This position will work via phone and computer answering incoming calls, email requests, making outbound calls to ensure case issues or discrepancies between prescription and impression are resolved in order to ensure the highest quality case outcomes. Additionally, this position will respond to general customer inquiries about products, services, billing and shipping.

Responsibilities/Duties/Functions/Tasks

  • Deliver a high standard of service by promptly answering all incoming calls and making outbound calls to customers.
  • Review problem list to resolve case issues and provide clarification to the OEM
  • Assist Dental Technicians with follow-up calls needed to ensure high quality case outcomes.
  • Ensure cases issues are resolved within expected timeframe and customers receive follow-up calls as needed to achieve turnaround time expectations.
  • Ensure cases are placed on hold for additional follow-up and clear cases from hold when available.
  • Provide accurate, polite and prompt assistance and advice to customers.
  • Be responsive and courteous to customers and customer complaints. Filter and communicate issues of concern to the Customer Service Director, a Dental Technicians or a Technical Manager.
  • Monitor and respond to emails within a timely manner.
  • Ensure that all information is written and documented in all customer and case management systems.
  • Follow established call scripts and guidelines for case resolution.
  • Assist with the general Customer Service call queue and operations during down time. (data entry, billing, shipping & receiving)
  • All other duties as required and assigned.
  • Able to project a positive, confident tone to doctors.
  • Critical thinking and problem-solving skills.
  • Communicate both professionally and effectively on the phone or in email to ensure cooperation and teamwork between the customer and lab.
  • Computer skills including internet maneuverability, Word, Excel & Outlook.
  • Basic organizational and clerical skills required.

Qualifications (Experience, Education, Licensure, Certification)

  • Minimum of 3 years customer service experience required.
  • Experience in a high volume of incoming/ outgoing phone calls.
  • Experience working in a fast paced and goal-oriented environment.
  • Experience with computers and Microsoft systems preferred.

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