Description
Store Support Technician
We are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our stores (branches), including but not limited to desktop applications, custom applications, computer hardware , networks equipment and Cisco Webex Desk phones system .
As a Store Support Technician, you will:
- Setup and configure new computers
- Setup and installation CCTV, network equipment.
- Network cabinet (rack) installation .
- Structured cabling installation .
- Install application software .
- Set up/remove user accounts on systems (network, email, phone, security, etc.)
- Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus and malware protection
- Track and update IT inventory
- Work with vendors to help resolve technical issues
- Perform miscellaneous related duties and other duties as assigned
- Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Cisco p hone setup, Printers, USB devices, like, scanners, digital signature pad, card and finger readers,etc.
- Travel is required to the different states of the United States as well as to the countries in America where Ria has stores.
- Work with the Ria ticketing system , Qualys Dashb oard
- Keep a weekly schedule of the work done in the Ria stores .
- Maintain an inventory assigned to each Ria Store .
- Request replacement through Ria inventory for damaged equipment .
- Support the Technical Support department queue when necessary.
- Verify that all the PCs in the Ria store follow the security agents.
- To provide the necessary support in stores you will have to move between stores, and this would take 60% of the time driving and 40% providing support in stores
Successful candidates will possess:
- A valid d rive 's l icensing
- A valid passport is required
- Certificate or Diploma from a Technical School plus one year of directly related experience, preferably certifications in Fundamental or Core (based on the CompTIA career path)
- Excellent interpersonal, verbal, and written skills
- Ability to problem-solve and think creatively
- Experience using Windows 10, and Office 365 a plus
- Ability to work collaboratively and independently on assigned duties
- Ability to multi-task and prioritize assignments.
- Strong Customer Service
- Basic knowledge of:
- DHCP
- DNS
- Active Directory
- Domains Controllers