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Day Call Center Jobs in Virginia (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA

Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals * Work on special projects as needed * Primary resource handing call ...

esr

Call Center Team Leader

Richmond, VA · On-site

Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals * Work on special projects as needed * Primary resource handing call ...

Ashley

Call Center Manager

Fredericksburg, VA

... day leadership, operational oversight, coaching, and support for Level 1 and Level 2 call center ... representatives. This role ensures proper phone coverage, adherence to company policies and ...

Massanutten Resort

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Call Center Agent The Call Center Agent position serves as the primary point of ... Days vary from week to week, including weekends Hours: * Varied hours * 16 to 32 hours a week ...

Massanutten

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Days vary from week to week, including weekends Hours: * * Varied hours * 16 to 32 hours a week ...

notifyMD

Call Center Agent

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center Agent - notifyMD Location: Chesapeake, VAAre you a night owl ready to be a ... Availability to work one weekend day per week.Compensation & Full-Time Benefits:Compensation: $17 ...

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Days vary from week to week, including weekends Hours: * * Varied hours * 16 to 32 hours a week ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

... the day * Responsible for answering phones in a courteous, professional, and timely manner ... At least 1 year of Call Center experience preferred * At least 1 year of consumer-to-consumer ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

Insurance available after 31 days, including low-cost medical plans * Dental, vision, HSA/FSA ... Use call center reporting, CRM data, and performance dashboards to identify trends and improve ...

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center employees. The Maine State-based Marketplace (ME SBM) project provides support for the Maine State ...

Serco USA

Call Center Supervisor

Richmond, VA · On-site

Performs other duties as assigned by the Call Center Manager Skills, Knowledge, Abilities ... In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in ...

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Day Call Center information

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How much do day call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for day call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a day call center representative?

To thrive as a Day Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is often required. Patience, active listening, and the ability to remain calm under pressure help representatives deliver excellent service and resolve customer issues effectively. These skills are important because they ensure high-quality customer interactions, efficient issue resolution, and contribute to overall customer satisfaction and company reputation.

What are common challenges faced by day call center representatives, and how can they be addressed?

Day call center representatives often face challenges such as managing high call volumes, handling difficult customers, and maintaining consistent performance throughout their shifts. To address these, it's helpful to develop strong communication and problem-solving skills, utilize stress management techniques, and make use of available support from supervisors and team members. Many centers also provide ongoing training and regular team meetings to foster collaboration and help staff stay motivated and effective.

What is a day call center?

Day Call Center jobs involve handling customer inquiries, complaints, or support requests over the phone during standard business hours. Employees in these roles typically assist customers by providing information, resolving issues, or processing transactions. Work is usually done in an office-based call center environment, and may include responding to emails or live chat in addition to phone calls. Good communication skills, patience, and the ability to multitask are important qualities for success in these positions.
What are the most commonly searched types of Call Center jobs in Virginia? The most popular types of Call Center jobs in Virginia are:
What cities in Virginia are hiring for Day Call Center jobs? Cities in Virginia with the most Day Call Center job openings:
Day Call Center jobs near you

Call Center Team Leader

esr

Richmond, VA

Full-time

Re-posted 17 days ago

Job description

The Virginia Eye Institute (VEI) is hiring!  VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.

We are searching for a full-time Call Center Team Lead to join our busy practice.

Job Purpose 

The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact regarding scheduling of ophthalmic appointments.

Duties and Responsibilities

  • Contributes to the overall performance in the call center department through specific tasks including but not limited to:
    • Assist in hiring, training and coaching employees to deliver efficient, quality responses to patients
    • Monitor workflow process against productivity goals
    • Assist in maintaining technical competence of staff by helping identify needs and assist with regular training
    • Provide patients with excellent customer service
    • Run reports as requested by Management
    • Maintains confidentiality and adherence to all HIPAA requirements
    • Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals
  • Work on special projects as needed
  • Primary resource handing call escalations
  • Other duties as assigned
  • Oversee Customer Service team performance to identify, analyze, and resolve process and service problems
  • Troubleshoots issues and alerts
  • Contributes to the success and development of individual employees and team
  • Assist in the training and on-boarding of new employees
  • Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs
  • Provide feedback on performance

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