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Data Operations Analyst

The Health Insurance Store

Kissimmee, FL

About the Health Insurance Store

For close to 30 years, the Health Insurance Store, an Integrity company, has been a leader in the health insurance industry. Based in Kissimmee, Florida, the Health Insurance Store team offers a lifetime of experience in understanding what people need in regard to their health insurance needs. Their fleet of independent agents operate throughout Florida and specialize in personalized services extending beyond open enrollment.

Job Summary

The Data Analyst is responsible for the ongoing data entry, maintenance, validation, and integrity of agent and consumer information within IntegrityCONNECT and other internal databases. This role ensures data accuracy and consistency across systems, supports reporting and operational needs, and serves as a backup resource for contracting processing functions. The position requires a high level of attention to detail, adherence to compliance requirements, and collaboration across departments.

Primary Responsibilities:

• Perform accurate and timely data entry, updates, and maintenance of agent, consumer, and related records in IntegrityCONNECT and other internal databases.

• Monitor databases for data integrity issues, duplicate records, missing fields, or inconsistencies, and take corrective action as required.

• Conduct routine audits and reconciliation of data across systems to ensure alignment with contracting, enrollment, and commissions records.

• Maintain documentation of data standards, procedures, and update protocols to support consistency and compliance.

• Collaborate with internal teams (Commissions, Contracting, Enrollment, Sales, and Compliance) to resolve data discrepancies and support operational workflows.

• Generate basic data reports, exports, and summaries to support management and departmental needs.

• Serve as backup support for contracting processing, including data entry, status updates, and verification of agent contracting information.

• Assist with onboarding/offboarding data processes related to agents, ensuring all required information is accurately captured and maintained.

• Identify trends, recurring data issues, or process gaps and escalate concerns to management with suggested improvements.

• Ensure all work is completed in accordance with company policies, CMS guidelines, and compliance requirements.

• Maintain strict confidentiality of employee, agent, and consumer data at all times.

• Support team projects and perform other duties as assigned by management.

• Collaborate across departments and adapt to the evolving operational needs of the organization.

Primary Skills & Requirements:

• Minimum of a high school diploma or equivalent required; some college coursework or an associate's degree in data Analysis, Business, Healthcare Administration, or a related field is preferred.

• Bilingual in Spanish and English is required.

• One (1) to three (3) years of experience in data entry, data management, database administration, or healthcare operations preferred.

• Experience working with CRM, agent, or consumer databases.

• Must be able to sit for extended periods of time, focus on detailed data review, and perform repetitive computer-based tasks with a high degree of accuracy.

• Ability to interpret and apply complex eligibility regulations as mandated by CMS.

• Demonstrates good organizational, interpersonal, leadership and communication skills.

• Attention to detail is critical to the success of this position, with skills in customer orientation.

• Will need to manage multiple tasks and projects.

• MS Office/PC skills required.

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.