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Data Center Tech Jobs in Raleigh, NC (NOW HIRING)

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Data Center Tech information

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$41

How much do data center tech jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for data center tech in Raleigh, NC is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.03 per hour, depending on experience, location, and employer.

What is a data center tech?

Data Center Techs, or Data Center Technicians, are IT professionals responsible for maintaining, troubleshooting, and ensuring the smooth operation of servers and network equipment within data centers. Their duties include installing hardware, monitoring systems, performing repairs, and supporting network infrastructure to guarantee uptime and data security. They often work in environments with strict physical and cybersecurity protocols, providing hands-on technical support for organizations that rely on large-scale computing resources.

What skills and qualifications are needed to thrive as a data center tech?

To thrive as a Data Center Tech, you need a solid understanding of computer hardware, networking, and basic troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with server operating systems, remote management tools, and ticketing systems is commonly required. Strong attention to detail, problem-solving abilities, and effective communication help you efficiently resolve issues and collaborate with team members. These skills and qualities are crucial for maintaining uptime, ensuring security, and supporting the critical infrastructure needs of a data center environment.

What are some typical challenges a data center tech faces, and how can they be addressed?

Data Center Techs often encounter challenges such as troubleshooting hardware failures, managing high-pressure situations during outages, and maintaining uptime while conducting repairs or upgrades. Staying organized and following detailed documentation can help prevent errors during hardware swaps or cabling tasks. Additionally, effective communication with team members and other departments is essential to coordinate maintenance windows and minimize service disruptions. Continuous learning about new hardware and data center protocols also helps techs stay prepared for evolving technology and best practices.

What is the difference between Data Center Tech vs Network Technician?

AspectData Center TechNetwork Technician
CertificationsCompTIA Server+, Cisco CCNA, Data Center certificationsCompTIA Network+, Cisco CCNA, similar network-focused certs
Work EnvironmentData centers, server rooms, hardware installation and maintenanceNetwork operation centers, client sites, troubleshooting network issues
Job FocusHardware setup, server maintenance, power and cooling systemsNetwork configuration, troubleshooting, cabling, and connectivity

Data Center Techs primarily focus on hardware, servers, and infrastructure within data centers, while Network Technicians concentrate on network systems and connectivity. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in hardware versus network focus.

Are data center techs in demand?

Data center technicians are in high demand due to the growth of cloud computing, data storage needs, and infrastructure expansion. Employers seek skilled workers with knowledge of networking, hardware, and certifications like CompTIA Server+ or Cisco CCNA to maintain and troubleshoot data center operations.

Is IT hard to become a data center technician?

Becoming a data center technician typically requires technical skills in networking, hardware, and troubleshooting, along with relevant certifications such as CompTIA A+ or Network+. The role often involves working in a fast-paced environment with shift schedules and physical tasks, but with proper training and experience, it can be accessible for those interested in IT infrastructure.

What do you do as a data center technician?

A data center technician is responsible for installing, maintaining, and troubleshooting hardware and network equipment in data centers. They monitor system performance, perform repairs, and ensure the proper functioning of servers, storage devices, and cooling systems, often using tools like diagnostic software and following safety protocols. Certifications such as CompTIA A+ or Network+ can be helpful in this role.

What are popular job titles related to Data Center Tech jobs in Raleigh, NC?

For Data Center Tech jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Data Center Tech jobs in Raleigh, NC look for?

The top searched job categories for Data Center Tech jobs in Raleigh, NC are:

Data Center Tech jobs near you
Infographic showing various Data Center Tech job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, and 3% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $52,522 per year, or $25.3 per hour.

Call Center Analyst Sr. - 08316

Raleigh, NC • On-site

Coastal Credit Union
501 - 1,000 employees
Learn more about Coastal Credit Unionexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Call Center Analyst Sr.
Position Location: Raleigh, NC. Hybrid position, must live locally.
Job Summary:
The Call Center Analyst Sr. optimizes the Contact Center, Teller Center, and overall call center performance. The position serves as the business unit owner and primary administrator for AI-enabled solutions, including the Aviary platform, as well as other contact center technology applications. This role manages system configuration, integration discussions, data management, reporting, vendor coordination, testing, user support, and ongoing platform optimization. Acting as the primary liaison between operations, IT, vendors, and leadership, the Analyst translates business needs into technical solutions, drives system enhancements, manages vendor performance, and ensures technology solutions effectively support operational objectives and the member experience.
As a key contributor to the Coastal team, your responsibilities will be:
  • (35%) System Integration & Technology:
    • Lead the implementation, optimization, and ongoing enhancement of contact center systems, leveraging advanced technologies-including AI-to drive efficiency and improve system connectivity.
    • Build, automate, and maintain dashboards and reports inside various platforms for real-time and historical performance for the Contact Center and Teller Center.
    • Design, document, and optimize member interaction workflows, routing strategies, and system integrations across contact center technologies to ensure seamless experiences.
    • Monitor system performance and report delays that impact operations. Work with internal IT infrastructure and external partners as needed.
    • Coordinate resolution of system incidents, assess operational impacts, and partner with IT teams and vendors to support system stability and continuous improvement.
  • (30%) AI Voice Agent Optimization & Technical Liaison:
    • Serve as the liaison between business units, technology teams, data and analytics, and external vendor engineers. Stay current with the latest AI technology trends. relative to Contact Center and industry uses.
    • Gather, document, and translate business requirements into system enhancements, process improvements, and technology solutions that support operational objectives.
    • Build, execute, and monitor automated outbound corporate call campaigns and inbound voice routing logic, adjusting configurations based on data from vendor platforms and communicating impacts to stakeholders as needed. Own the system and user access for recurring and ad hoc voice agent campaigns approved by executive leadership.
    • Regularly review AI conversation transcripts and intent-matching logs to find where the bot misunderstands members, then partner with engineers to optimize.
  • (20%) Business Intelligence & Analytics:
    • Analyze performance trends across the Teller Center and Contact Center to identify opportunities to improve operations. Translate data insights into practical recommendations that enhance efficiency, service quality, team effectiveness, and the member experience.
    • Provide management with data-driven recommendations on staffing models, call-volume forecasting, and channel health.
    • Contribute to departmental initiatives as assigned.
  • (15%) Change Management & Operational Support:
    • Perform testing for all new contact center software updates, IVR script variations, and AI voice rollouts before they impact members or departments. Participate in company-wide change management meetings as needed.
    • Maintain accurate, up-to-date technical diagrams of systems leveraged by the call center.
    • Monitor and track service tickets submitted by the Contact Center and Teller Center. Analyze recurring issues, identify operational trends and root causes, and provide leadership with actionable insights and recommendations to address ongoing pain points and improve processes.
    • Maintain audit-ready documentation and ensure compliance with established governance, security, change management, and system administration processes.

Interested? Here are the qualifications we need to see on your resume:
Required Experience:
  • Five years of experience working in business analytics, operations, or related technical functions.
  • Experience developing and analyzing operational reports, dashboards, and performance metrics.
  • Experience using tools such as Excel, SQL, or reporting platforms to analyze data and support decision making.

Preferred Experience:
  • Experience with AI-enabled contact center solutions, digital channels, voice analytics, automation, or omnichannel platforms preferred.
  • Experience partnering with vendors, IT teams, and business stakeholders to implement system enhancements or resolve operational issues.

Education:
  • Related college degree or four years of additional experience in lieu of degree

Essential cognitive/physical/social requirements of position:
Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.
Deadline for Application: All resumes must be received on or before 9/9/2026
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.
"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."
-Tyler Grodi, CEO
VEVRAA Federal Contractor
Equal Opportunity/Affirmative Action Employer
Minority/Female/Disability/Veterans

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