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Cx Support Jobs (NOW HIRING)

Payabli

You'll surface insights and trends that inform decisions across Partner Success, Client Support, and Technical Support, and ensure CX leadership has the data needed for executive alignment and ...

fogelman

Digital Marketing Coordinator

Memphis, TN · On-site +1

$43K - $56K/yr

... CX Support • Assist with implementation and maintenance of marketing technology platforms • Assist in QA for chatbot functionality and CX • Support reporting on marketing ROI and performance ...

AA2IT

Genesys Cloud CX.

Fort Worth, TX · On-site

$53.50 - $71.25/hr

Genesys Cloud CX. Location Fort Worth 76104 Pay : 50-80/HR on W2 This role is solely focused on ... Previous experience supporting a healthcare environment with knowledge of HIP nd call-recording ...

Medallia

Senior CX Advisor

Mclean, VA · On-site

$125.60 - $171/hr

Support clients in a variety of formats including 1) ad hoc advisory on specific CX topics or support for key meetings such as Quarterly Business Reviews 2) execution of custom projects, workshops ...

Medallia, Inc.

Senior CX Advisor

San Francisco, CA · On-site

$160K - $161K/yr

Support clients in a variety of formats including 1) ad hoc advisory on specific CX topics or support for key meetings such as Quarterly Business Reviews 2) execution of custom projects, workshops ...

Salas O'Brien

Cx Technician

Manhattan, NY · On-site

$65K - $89K/yr

We are looking for an entry-level position supporting the Commissioning (Cx) team. This position will be based in our New York office with the building systems group in a hybrid work arrangement.

Virtusa Corporation

CX Practice Leader

Piscataway, NJ · On-site

$170K/yr

Support strategic alliances with Adobe and other ecosystem partners. Value Realization & Analytics * Define and track KPIs to measure customer impact and ROI from CX initiatives. * Drive data-driven ...

Medallia, Inc.

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

Support clients in a variety of formats including 1) ad hoc advisory on specific CX topics or support for key meetings such as Quarterly Business Reviews 2) execution of custom projects, workshops ...

AA2IT

Genesys Cloud CX.

Fort Worth, TX · On-site

$53.50 - $71.25/hr

Genesys Cloud CX. Location Fort Worth 76104 Pay : 50-80/HR on W2 This role is solely focused on ... Previous experience supporting a healthcare environment with knowledge of HIP nd call-recording ...

Braze

Director, CX Business Systems

New York, NY · On-site

This role will be responsible for defining and executing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our CX business domain that includes ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

This role will be responsible for defining and executing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our CX business domain that includes ...

ClinDCast LLC

Dialogflow CX Specialist

Delray Beach, FL · Remote

Familiarity with speech recognition, text-to-speech, and AI-driven customer support technologies. * Knowledge of customer experience (CX) best practices and optimization techniques. This is a remote ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

This role will be responsible for defining and executing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our CX business domain that includes ...

Salas O'Brien, Inc.

Cx Technician

Manhattan, NY · Hybrid

$65K - $89K/yr

We are looking for an entry-level position supporting the Commissioning (Cx) team. This position will be based in our New York office with the building systems group in a hybrid work arrangement.

Braze

Director, CX Business Systems

Chicago, IL · On-site

Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical execution of CX platform enhancements WHO YOU ARE * Bachelor's degree or equivalent in Information ...

Braze

Director, CX Business Systems

New York, NY · On-site

Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical execution of CX platform enhancements WHO YOU ARE * Bachelor's degree or equivalent in Information ...

Braze

Director, CX Business Systems

Austin, TX · On-site

This role will be responsible for defining and executing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our CX business domain that includes ...

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Showing results 41-60

All JobsBusiness JobsCx Support Jobs

Cx Support information

What is the difference between Cx Support vs Customer Service Representative?

AspectCx SupportCustomer Service Representative
Required CredentialsTypically technical certifications or product knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentTechnical support centers, online chat, phone supportCall centers, retail, online support
Industry UsageTechnology, SaaS, software companiesRetail, telecom, hospitality
Search & Comparison IntentTechnical support, troubleshooting, product assistanceCustomer service, complaint resolution

While both roles focus on assisting customers, Cx Support typically involves technical troubleshooting and product-specific knowledge, often in tech industries. Customer Service Representatives handle general inquiries and complaints across various sectors. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What cities are hiring for Cx Support jobs?

Cities with the most Cx Support job openings:

What states have the most Cx Support jobs?

States with the most job openings for Cx Support jobs include:

Infographic showing various Cx Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

CX Operations Manager

Payabli

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments-making payments a core part of their platform and business model.
By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli's infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth.
Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS.
As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine behind our Client Experience organization. You'll build the reporting systems, data pipelines, QA infrastructure, and operational tooling that give leadership visibility into performance and give CX teams the tools and processes to work efficiently.
This role focuses on building and maintaining the operational infrastructure that the CX organization depends on - dashboards, health scoring, QA tooling, automation, and the CX tech stack. You'll surface insights and trends that inform decisions across Partner Success, Client Support, and Technical Support, and ensure CX leadership has the data needed for executive alignment and strategic planning.
What You'll Do
CX Tech Stack & Automation
  • Serve as the system administrator and super user of all CX systems and platforms - designing and configuring features that align with department KPIs and improve team productivity, accuracy, and efficiency
  • Manage the CX tech stack - Lead SaaS evaluations, vendor selection, implement, and maintain the tools that CX teams depend on (CRM, ticketing, knowledge platforms, analytics, QA).
  • Measure AI tool performance across CX - track impact, identify new use cases, and surface opportunities to expand AI-powered capabilities
  • Stay informed of technological developments, best-in-class tooling, and new feature launches to inform CX system strategy
  • Coordinate with Engineering, Product, and company Operations on cross-functional initiatives that impact CX tooling and workflows

CX Workflows & Process Optimization
  • Document and maintain CX workflows and business processes and/or business process documentation across Partner Success, Client Support, and Technical Support, ensuring process documentation stays current as the organization scales
  • Surface automation opportunities and process inefficiencies through data analysis, and implement approved solutions in coordination with CX leadership
  • Evaluate CX processes based on operational data - identifying bottlenecks, manual work, and throughput constraints - and present recommendations to CX leadership for approval to build and implement solutions.
Analytics, Reporting & Executive Visibility
  • Build and maintain automated dashboards and reporting for CX leadership - team performance, partner health, ticket trends, SLA compliance, and operational KPIs
  • Build and maintain the data architecture and pipelines that connect CX activity to business outcomes, ensuring data is accessible and structured for analysis
  • Generate data-driven insights for QBRs, executive reviews, and board-level reporting
  • Analyze ticket trends, escalation patterns, and resolution data to surface product issues, process breakdowns, and resource gaps
  • Deliver regular performance reporting that supports executive alignment and strategic planning
Partner Health & Predictive Analytics
  • Enhance and manage the partner health scoring methodology - ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio
  • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers
  • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate
  • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends - ensuring the right data is accessible and structured to surface growth and retention opportunities
Strategic Initiatives
  • Maintain the operational cadence of CX - recurring reports, metric reviews, process documentation, and operational housekeeping
  • Execute on strategic initiatives directed by CX leadership - from new tool rollouts to process redesigns to cross-functional projects
  • Coordinate cross-functional initiatives with Operations, Product, and Engineering that require CX operational input or alignment
QA Infrastructure & Reporting
  • Build and configure QA scoring rubrics within support tooling, collaborating with CX Training & Knowledge Specialist.
  • Generate and maintain QA reports that CX team leads use to coach their teams
  • Track QA trends over time and surface patterns that inform training priorities and process improvements in collaboration with CX Training & Knowledge Specialist.

What You Bring
Required Experience & Skills
  • 5-8+ years of experience in CX operations, revenue operations, business operations, or analytics roles, preferably in payments, fintech, or B2B SaaS
  • Proven track record of building dashboards, reports, and operational infrastructure that drive decision-making
  • Strong analytical skills - comfortable with data architecture, trend analysis, and translating data into actionable insights
  • Experience implementing and migrating CX tools and platforms (Preferably Intercom)
  • Experience as a system administrator or super user of CX or support platforms (CRM, ticketing systems, analytics platforms) (Preferably Intercom)
  • Proficiency with data and reporting tools - Excel/Sheets at an advanced level, plus experience with BI tools (Looker, Tableau, Metabase, or similar)
  • Experience designing and optimizing workflows and processes in a fast-paced, scaling environment
  • Strong communication skills - ability to present data clearly to leadership and translate operational needs across technical and non-technical teams
  • Self-starter mentality with the ability to work independently, manage competing priorities, and build systems from the ground up

Nice to Have
  • Experience with partner or customer health scoring models and predictive analytics
  • Background in payments, merchant services, or financial technology operations
  • Familiarity with AI-powered support tools and automation strategy
  • Proficiency with SQL, Python, or other data analysis tools
  • Experience building or configuring QA scoring infrastructure within support platforms

Who You Are
  • Data-Obsessed: You believe every operational decision should be grounded in data, and you're the person who builds the systems to make that possible
  • A Systems Thinker: You see the connections between tools, processes, and outcomes - and you optimize the whole system, not just individual pieces
  • Proactive: You don't wait for leadership to ask for a report - you surface the insight before they know they need it
  • Detail-Oriented: You understand that "little things count" - a misconfigured workflow or inaccurate dashboard erodes trust across the org
  • Collaborative: You work seamlessly with CX team leads and cross-functional partners to ensure operations serve the people doing the work
  • Efficiency-Driven: You're constantly looking for ways to automate, streamline, and eliminate manual work so the team can focus on what matters

Success Metrics
  • Dashboard & Reporting Coverage: Automated dashboards in place for all core CX KPIs - team performance, SLA compliance, partner health, and ticket trends - with leadership using them as the primary source of truth
  • Partner Health Accuracy: Health scores are consistently maintained, predictive of actual outcomes, and actively used by PSMs for proactive account management
  • QA Infrastructure: QA scoring rubrics are configured, maintained, and generating reports that CX team leads actively use for coaching
  • Process Efficiency: Process recommendations adopted by CX leadership result in measurable reduction in manual work, faster resolution workflows, and improved team throughput
  • Tool Adoption: CX tech stack is well-maintained and delivering measurable value; AI tools showing quantifiable impact on team efficiency
Role Evolution
The responsibilities of this role will evolve with the business. As Payabli scales, the operational complexity and strategic importance of this function will grow over time.
We think you'll love being part of our team because we're a values driven company that cares deeply about our team, partners, and customers. Our north star values are:
Team Love = Customer Love - You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time.
Run to the Fire - When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems-you chase them. You volunteer for the complex, messy challenges others avoid.
Little Things Count -You sweat the details because you know a single decimal error in a payout can damage abusiness. You double-check edge cases, validate every assumption, and understand that excellence lives in the details.
Truth Seekers - You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open.
Relentlessly Curious - You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem.
We build technology that gets noticed and a workplace where people want to grow their careers.. Our work has been recognized by some of the industry's most respected organizations, including the 2026 Forbes Fintech 50 list, which highlights the most innovative private companies in financial technology, Inc.'s 2026 Best Workplaces, and Built In's 2026 Best Places to Work in Miami.
What we can offer you:
  • Competitive salary
  • Stock options with the potential to unlock more equity as we grow
  • Flexible PTO and paid parental leave
  • Medical, dental, & vision insurance
  • 401K, HSA, pre-tax savings programs

We're eager to hear from you if you're interested in getting in at ground level in a fast-growing, exciting Fintech company!
Payabli is an equal opportunity employer and values a diverse, inclusive workplace.
Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.

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