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Cx Support Jobs (NOW HIRING)

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer ... This role directly influences company-level decisions around how customers access support, where to ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Support development of internal tools that increase agent and team efficiency * Help standardize tooling and workflows across support channels Measurement & Insights * Analyze CX performance across ...

Lorven Technologies

Customer Experience (CX) SME Location: Hanover, NJ The Customer Experience (CX) Subject Matter ... Support building measurable business cases tied to customer value Stakeholder Management * Act as a ...

Unum UK

CX Manager

Portland, ME · On-site

Mental health support * Career advancement opportunities * Student loan repayment options * Tuition ... This individual is a member of Unum's Customer Experience (CX) Program with a mission to equip and ...

ClinDCast LLC

Dialogflow CX Specialist

Delray Beach, FL · Remote

Familiarity with speech recognition, text-to-speech, and AI-driven customer support technologies. * Knowledge of customer experience (CX) best practices and optimization techniques. This is a remote ...

Pearl West

Retention Manager

Partner with CX to build retention-focused scripts, macros, and playbooks so every support conversation protects LTV while doing right by the pet parent * Own retention reporting: cohort retention ...

Apex IT

Oracle CX Data Architect

$65.25 - $84/hr

... support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a ... Oracle CX Data Architect Classification: Exempt under the Fair Labor Standards Act (FLSA) Reports ...

LegacyBox

CX Manager

Chattanooga, TN · On-site

Free 24/7 access to TextCare for medical support * Retirement plan with employer match, available ... The CX Operations Manager is the day-to-day engine of our customer experience team - the person who ...

CYNET SYSTEMS

Customer Experience (CX) SME

Whippany, NJ · On-site

$85 - $90/hr

Support building measurable business cases tied to customer value. * Act as a trusted advisor to senior stakeholders across business, product, and IT. * Align cross-functional teams on CX priorities ...

Boulevard

Revenue Enablement Manager (CX)

Develop and implement a comprehensive enablement strategy to support the customer experience ... Use learning analytics and CX performance data-including time-to-productivity, CSAT, NPS, churn ...

Cnx

VP, CX Technology

Concord, NC · Remote

$129K - $165K/yr

Support strategic deals through executive presentations, capability storytelling, partner-backed ... Genesys Cloud CX * Salesforce Service Cloud and broader CX ecosystem * Collaborate with partner ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX * Drive accountability for customer outcomes * Escalate systemic CX risks to executive leadership CX + UX ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX * Drive accountability for customer outcomes * Escalate systemic CX risks to executive leadership CX + UX ...

CEDENT

SAP CX Consultant

$40 - $60/hr

Provide guidance and support for the transition to SAP Service Cloud version 20 leveraging ... CX solutions. * Apply expertise in the utilities industry to address unique customer experience ...

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All JobsCx Support Jobs

Cx Support information

How can I make 2000 a week working from home?

A Cx Support role can potentially pay $2000 or more per week if it involves high-volume customer support, specialized skills, or freelance opportunities. Achieving this income level often requires extensive experience, excellent communication skills, and the ability to handle multiple clients or accounts remotely. Building a strong reputation and utilizing tools like CRM software can also help increase earning potential.

Is Amazon chat support work from home?

Amazon chat support roles are often offered as remote positions, allowing employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and good communication skills. Availability of remote work may vary by location and specific job requirements.

What is the difference between Cx Support vs Customer Service Representative?

AspectCx SupportCustomer Service Representative
Required CredentialsTypically technical certifications or product knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentTechnical support centers, online chat, phone supportCall centers, retail, online support
Industry UsageTechnology, SaaS, software companiesRetail, telecom, hospitality
Search & Comparison IntentTechnical support, troubleshooting, product assistanceCustomer service, complaint resolution

While both roles focus on assisting customers, Cx Support typically involves technical troubleshooting and product-specific knowledge, often in tech industries. Customer Service Representatives handle general inquiries and complaints across various sectors. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are CX jobs?

CX jobs refer to customer experience roles focused on improving interactions between a company and its customers. These positions often involve customer support, service management, and using tools like CRM software to enhance satisfaction and loyalty.

What job makes $10,000 a month without a degree?

A Customer Experience (CX) Support role typically does not require a degree and can pay up to $10,000 a month for experienced professionals or those in senior positions. High earnings in this field often depend on skills, industry, and company size, with some support managers or specialists earning substantial salaries through expertise and performance. Advancement may involve developing technical skills, certifications, or leadership abilities.
What cities are hiring for Cx Support jobs? Cities with the most Cx Support job openings:
What states have the most Cx Support jobs? States with the most job openings for Cx Support jobs include:
Infographic showing various Cx Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 3% As Needed, 76% Part Time, 18% Contract, and 1% Nights. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution.
CX Strategy Manager

CX Strategy Manager

Kikoff

San Francisco, CA • On-site

$175K - $200K/yr

Full-time

Posted 25 days ago

Job description

Kikoff: The Fintech Powering Financial Security at Scale
Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
CX Strategy Manager
About this role
As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the systems, metrics, and strategy that shape how customers interact with Kikoff-and how efficiently we support them.
This role directly influences company-level decisions around how customers access support, where to invest in experience improvements, and how to balance customer satisfaction, cost, and risk.
Role & responsibilities
AI Automation & CX Systems
  • Own chatbot and AI automation strategy (coverage, containment, escalation quality)
  • Expand automation beyond chatbots, including agent-assist / copilot systems and automated servicing workflows
  • Own the CX tooling ecosystem (Zendesk, workflows, CSAT systems, integrations) and evolve systems architecture as the company scales
  • Lead development of internal tools that significantly improve team efficiency and quality
CX Strategy, Measurement & Decision-Making
  • Define and own core CX metrics: contact rate (all channels), deflection, cost per contact, CSAT, and complaint volume
  • Build dashboards and establish consistent measurement frameworks across CX
  • Own and drive decisions on key CX levers using ROI frameworks
  • Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints)
CX Gap Identification & Execution
  • Own cross-functional CX issues:
    • Complex trade-offs in onboarding, payments, and other core areas
    • Dead-end experiences where users fail silently
    • Root causes of complaints and regulatory risk
  • Drive cross-functional initiatives to resolve these issues and improve end-to-end customer experience
Team & Cross-functional Leadership
  • Hire, manage, and develop CX Strategy Associates
  • Partner x-functionally to improve efficiency and influence roadmap decisions
  • Serve as a leadership voice on CX systems and performance, guiding company-level decisions with data and insights
Expertise & experience required
  • 6-10 years experience in CX, Operations, Product Ops, Consulting, or similar roles
  • 2+ years of experience in a direct people management role, with a proven track record of leading teams of 2 or more individuals
  • Proven experience owning tooling, systems, or automation in a CX or operations environment
  • Strong analytical foundation and experience using metrics to drive decisions
  • Experience owning or influencing cost, efficiency, or volume-related metrics
  • Experience leading complex, cross-functional initiatives

Nice to have:
  • Experience with AI/chatbot platforms and automation systems
  • Deep familiarity with CX tooling (Zendesk or similar)
  • Experience in high-growth consumer companies
  • Experience improving efficiency metrics (deflection, cost per contact, etc.)

Base Range
$175,000-$200,000 USD
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following for more information.

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