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Cx Support Jobs (NOW HIRING)

Jobtailor

Product Manager - Delivery

Austin, TX · On-site

$120 - $180/hr

Background in CX, support tooling, or operational products * Comfort with supply chain, fulfillment, or logistics systems * Strong analytical skills -- you track cohorts, measure interventions ...

Posted today

Murphy's Naturals

Sales Support Coordinator

Raleigh, NC · On-site

$20 - $27/hr

CX Support : Support the Customer Experience Coordinator with order processing and coverage during high-volume peak periods or team time-off. Skills, Knowledge and Expertise Qualifications * 2+ years ...

Murphy's Naturals

Sales Support Coordinator

Raleigh, NC · On-site

$20 - $27/hr

CX Support : Support the Customer Experience Coordinator with order processing and coverage during high-volume peak periods or team time-off. Skills, Knowledge and Expertise Qualifications * 2+ years ...

Everlywell

Product Manager, Delivery

Austin, TX · On-site

$120 - $180/hr

Streamline CX tooling to reduce resolution time and support costs * Successfully configure and launch at least two new enterprise programs * Build strong partnerships with CX operations, fulfillment ...

Everlywell

Senior Product Manager, Enterprise

Austin, TX · Remote

$125K - $165K/yr

Streamline CX tooling to reduce resolution time and support costs * Successfully configure and launch at least two new enterprise programs * Build strong partnerships with CX operations, fulfillment ...

HLK

Director, CX Strategy

Saint Louis, MO · On-site

Ensure CX resources are effectively staffed and supported across client teams. * Partner with Media Planning and Operations leadership to ensure CX strategy is actionable, executable, and realized in ...

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Cx Support information

What is the difference between Cx Support vs Customer Service Representative?

AspectCx SupportCustomer Service Representative
Required CredentialsTypically technical certifications or product knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentTechnical support centers, online chat, phone supportCall centers, retail, online support
Industry UsageTechnology, SaaS, software companiesRetail, telecom, hospitality
Search & Comparison IntentTechnical support, troubleshooting, product assistanceCustomer service, complaint resolution

While both roles focus on assisting customers, Cx Support typically involves technical troubleshooting and product-specific knowledge, often in tech industries. Customer Service Representatives handle general inquiries and complaints across various sectors. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What cities are hiring for Cx Support jobs?

Cities with the most Cx Support job openings:

What states have the most Cx Support jobs?

States with the most job openings for Cx Support jobs include:

Infographic showing various Cx Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Program Manager, Airports & Venues CX

Uber Technologies, Inc.

Chicago, IL • On-site, Remote

Full-time

Retirement

Re-posted 25 days ago

Key responsibilities

  • Own the global defect reduction program for airports and venues.

  • Build cross-functional processes to surface customer insights, identify root causes, and advocate for product and operational improvements.

  • Translate airport complexity into systemic, data-driven solutions to reduce defects across top priority hubs.

Uber rating

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description

About the Role

Airports and venues are Uber's highest-stakes customer experience moments. Airports alone account for approximately 15% of Uber's Mobility Gross Bookings globally - a disproportionate share driven by our premium portfolio, high-value riders, and the structural complexity of airport operations across 100+ priority hubs worldwide. On a platform completing more than 40 million trips every day, airport journeys punch well above their weight: they disproportionately shape how business travelers, tourists, and premium users perceive Uber. A single poor experience at a priority hub doesn't just generate a support ticket; it drives churn among the cohort most likely to be first-trip riders, most likely to upgrade to premium products, and most likely to become long-term brand advocates.

The Airports & Venues CX program owns the global strategy to eliminate that friction at scale. We sit at the intersection of Ops, Product, and CX - translating on-the-ground airport complexity (staging lots, regulatory constraints, fare structures, matching algorithms, wayfinding failures) into systemic, data-driven solutions that reduce defects across the top 100+ priority airports worldwide including venues.

As Program Manager, Airports & Venues CX, you will own the global defect reduction program - the most consequential initiative within this domain. You are the person who understands what is driving each basis point of airport defect rates across key issues such as fare disputes, cancellations, lost items or transaction issues at our priority hubs, and builds the cross-functional machine that surfaces customer insights, quantifies root causes drives and advocates for product and on ground improvements to bring that number down - structurally, not episodically.

This role is ideal for a senior CX, support operations, product operations, or travel operations leader who combines analytical rigor, customer empathy, AI fluency, and deep comfort operating in complex physical environments such as airports, airlines, mobility platforms, hospitality, logistics, or large-scale venues.

~~ ~~

Ready to Ride?


This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.


You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.


Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.


Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.


 

For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.


 

For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.


 

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.


 

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.


For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.


For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.


For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.


For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

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