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Cx Support Jobs in Chicago, IL (NOW HIRING)

Braze

Director, CX Business Systems

Chicago, IL

This role will be responsible for defining and executing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our CX business domain that includes ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical execution of CX platform enhancements WHO YOU ARE * Bachelor's degree or equivalent in Information ...

Energy CX

Manager, Supplier Relations

Chicago, IL · On-site

$125K - $180K/yr

Design and implement how Energy CX operationally works with suppliers * Support negotiations around commission structures and incentive programs * Monitor and flag opportunities to improve ECX ...

Energy CX

Manager, Supplier Relations

Chicago, IL · On-site

$125K - $180K/yr

Design and implement how Energy CX operationally works with suppliers * Support negotiations around commission structures and incentive programs * Monitor and flag opportunities to improve ECX ...

Energy CX

Director of Compliance

Chicago, IL · On-site

$135K - $165K/yr

Why Energy CX? * Recession proof industry * Uncapped commission with competitive salary ... Build a compliance program that supports execution across initiatives like international growth ...

Applied Systems, Inc.

Sr. Business Insights Analyst

Chicago, IL · On-site +1

$95K - $123K/yr

... CX/Support or Operations environment. You're also comfortable putting AI to work in your analysis, using it to move faster and sharpen the quality of your insights. To keep us headed in the right ...

Energy CX

Director of Compliance

Chicago, IL · On-site

$135K - $165K/yr

Why Energy CX? * Recession proof industry * Uncapped commission with competitive salary ... Build a compliance program that supports execution across initiatives like international growth ...

Energy CX

Content Creator

Chicago, IL · On-site

$70K - $85K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... community engagement support, production, and editing. Roughly 80% of the work is creating ...

Applied Systems, Inc.

Sr. Business Insights Analyst

Chicago, IL · On-site +1

$95K - $123K/yr

... CX/Support or Operations environment. You're also comfortable putting AI to work in your analysis, using it to move faster and sharpen the quality of your insights. To keep us headed in the right ...

Applied Systems, Inc.

Sr. Business Insights Analyst

Chicago, IL · On-site +1

$95K - $123K/yr

... CX/Support or Operations environment. You're also comfortable putting AI to work in your analysis, using it to move faster and sharpen the quality of your insights. To keep us headed in the right ...

Energy CX

Content Creator

Chicago, IL · On-site

$70K - $85K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... community engagement support, production, and editing. Roughly 80% of the work is creating ...

Energy CX

Revenue Operations Manager

Chicago, IL · On-site

$130K - $170K/yr

Why Energy CX? * Recession proof industry * Uncapped commission with competitive salary ... Support GTM enablement infrastructure: comp plans, quota tracking, territory design, and capacity ...

Energy CX

Revenue Operations Manager

Chicago, IL · On-site

$130K - $170K/yr

Why Energy CX? * Recession proof industry * Uncapped commission with competitive salary ... Support GTM enablement infrastructure: comp plans, quota tracking, territory design, and capacity ...

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Showing results 1-20

All JobsCx Support JobsCx Support Jobs in Chicago, IL

Cx Support information

What is the difference between Cx Support vs Customer Service Representative?

AspectCx SupportCustomer Service Representative
Required CredentialsTypically technical certifications or product knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentTechnical support centers, online chat, phone supportCall centers, retail, online support
Industry UsageTechnology, SaaS, software companiesRetail, telecom, hospitality
Search & Comparison IntentTechnical support, troubleshooting, product assistanceCustomer service, complaint resolution

While both roles focus on assisting customers, Cx Support typically involves technical troubleshooting and product-specific knowledge, often in tech industries. Customer Service Representatives handle general inquiries and complaints across various sectors. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Program Manager, Airports & Venues CX

Uber Technologies, Inc.

Chicago, IL • On-site

Full-time

Retirement

Re-posted 25 days ago

Uber rating

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description


About the Role
Airports and venues are Uber's highest-stakes customer experience moments. Airports alone account for approximately 15% of Uber's Mobility Gross Bookings globally - a disproportionate share driven by our premium portfolio, high-value riders, and the structural complexity of airport operations across 100+ priority hubs worldwide. On a platform completing more than 40 million trips every day, airport journeys punch well above their weight: they disproportionately shape how business travelers, tourists, and premium users perceive Uber. A single poor experience at a priority hub doesn't just generate a support ticket; it drives churn among the cohort most likely to be first-trip riders, most likely to upgrade to premium products, and most likely to become long-term brand advocates.
The Airports & Venues CX program owns the global strategy to eliminate that friction at scale. We sit at the intersection of Ops, Product, and CX - translating on-the-ground airport complexity (staging lots, regulatory constraints, fare structures, matching algorithms, wayfinding failures) into systemic, data-driven solutions that reduce defects across the top 100+ priority airports worldwide including venues.
As Program Manager, Airports & Venues CX, you will own the global defect reduction program - the most consequential initiative within this domain. You are the person who understands what is driving each basis point of airport defect rates across key issues such as fare disputes, cancellations, lost items or transaction issues at our priority hubs, and builds the cross-functional machine that surfaces customer insights, quantifies root causes drives and advocates for product and on ground improvements to bring that number down - structurally, not episodically.
This role is ideal for a senior CX, support operations, product operations, or travel operations leader who combines analytical rigor, customer empathy, AI fluency, and deep comfort operating in complex physical environments such as airports, airlines, mobility platforms, hospitality, logistics, or large-scale venues.
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Responsibilities
For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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