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Cx Research Jobs (NOW HIRING)

Ramp

Product Manager | Agentic CX

New York, NY · Remote

$170K - $290K/yr

This is not a research role or a strategy-deck role. You will build, ship, and scale AI-powered ... Ensure Ramp's CX team is adopting AI-powered workflows at the fastest rate in the industry and that ...

Ramp

Product Manager | Agentic CX

New York, NY · On-site

$170K - $290K/yr

This is not a research role or a strategy-deck role. You will build, ship, and scale AI-powered ... Ensure Ramp's CX team is adopting AI-powered workflows at the fastest rate in the industry and that ...

Ramp

Product Manager | Agentic CX

San Francisco, CA · Remote

$170K - $290K/yr

This is not a research role or a strategy-deck role. You will build, ship, and scale AI-powered ... Ensure Ramp's CX team is adopting AI-powered workflows at the fastest rate in the industry and that ...

Ramp

Product Manager | Agentic CX

Manhattan, NY · On-site

Ensure our operations teams and operations leaders are enabled to not only leverage the internal AI stack (Ramp Inspect, Ramp Glass/Claude Code, CX Agents, Ramp Research, Ramp Skills, etc.), but also ...

Ramp

Product Manager | Agentic CX

San Francisco, CA · On-site

Ensure our operations teams and operations leaders are enabled to not only leverage the internal AI stack (Ramp Inspect, Ramp Glass/Claude Code, CX Agents, Ramp Research, Ramp Skills, etc.), but also ...

Scaled Cognition

Research Scientist

Mountain View, CA · Remote

... CX workflows. Founded by serial AI entrepreneurs, former Microsoft Corporate Vice President of ... As a Research Scientist at Scaled Cognition you will: * Develop and implement novel, next ...

Scaled Cognition

Research Scientist

New York, NY · Remote

... CX workflows. Founded by serial AI entrepreneurs, former Microsoft Corporate Vice President of ... As a Research Scientist at Scaled Cognition you will: * Develop and implement novel, next ...

Studio Science

Partner with cross-functional teams (CX strategists, researchers, designers, content, technologists) to define solution approaches. * Drive pipeline growth through prospecting, qualifying, crafting ...

Guidehouse

Customer Experience (CX) Lead

Arlington, VA

$113K - $188K/yr

The CX Lead will partner with product owners, system stakeholders, and business teams to translate ... Develop and implement user research approaches, including interviews, surveys, and usability ...

Staffingine LLC

CX Program Manager

Santa Clara, CA · On-site

CX Program Manager Job Location: Santa Clara, CA Job Type: Contract * Lead the end-to-end lifecycle ... Research, analyze, and recommend best practices and process improvements while constructively ...

Guidehouse

Customer Experience (CX) Lead

Washington, DC

$113K - $188K/yr

The CX Lead will partner with product owners, system stakeholders, and business teams to translate ... Develop and implement user research approaches, including interviews, surveys, and usability ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that ... Participate in the detail design process to include research, note taking, and writing * Assist in ...

Guidehouse

Customer Experience (CX) Lead

Arlington, VA · On-site

$113K - $188K/yr

The CX Lead will partner with product owners, system stakeholders, and business teams to translate ... Develop and implement user research approaches, including interviews, surveys, and usability ...

NICE

AI Research Engineer

Atlanta, GA · On-site

AI Research Engineers are experts in the value and insights from structured data derived from unstructured Customer Experience (CX) interactions. It's that expertise, along with technical fluency ...

Nextiva

OR · On-site

$19 - $26/hr

Use AI-enabled tools and workflows to improve account research, account planning, outbound ... CX, telecom, CRM, or AI-driven solutions * Proven experience managing and growing complex books of ...

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$58.7K

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How much do cx research jobs pay per year?

As of Jun 8, 2026, the average yearly pay for cx research in the United States is $58,746.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Researcher, and why are they important?

To thrive as a CX (Customer Experience) Researcher, you need a strong background in research methodology, data analysis, and user-centered design, often supported by a degree in psychology, marketing, or a related field. Familiarity with survey tools, usability testing platforms, and data visualization software like Qualtrics, UserTesting, or Tableau is typically required. Excellent communication, empathy, and critical thinking skills help you understand customer needs and effectively share insights with stakeholders. These skills ensure that customer feedback is accurately interpreted and translated into actionable strategies to enhance the overall customer experience.

What is the difference between Cx Research vs User Experience Research?

AspectCx ResearchUser Experience Research
CredentialsTypically requires degrees in marketing, psychology, or related fields; certifications in customer experience are commonOften requires degrees in psychology, human-computer interaction, or design; certifications in UX research are beneficial
Work EnvironmentPrimarily in customer service, marketing, or product teams; focus on customer interactions and satisfactionUsually within design, product development, or tech teams; focus on user interactions with products or services
Industry UsageCommon in retail, telecom, finance, and service industriesPrevalent in tech, software, and digital product companies

While both roles focus on understanding user or customer needs, Cx Research emphasizes overall customer experience and satisfaction across touchpoints, often in service-oriented industries. User Experience Research concentrates on optimizing digital interfaces and product usability. The roles overlap in research methods but differ in scope and industry focus.

How does a CX Researcher typically collaborate with cross-functional teams to improve customer experiences?

As a CX Researcher, you’ll frequently work alongside product managers, designers, marketers, and customer support teams to translate customer insights into actionable improvements. This collaboration often involves presenting research findings, facilitating workshops, and co-designing solutions based on real customer data. Open communication and adaptability are key, as priorities can shift quickly in response to evolving customer needs. Regular teamwork helps ensure that customer-centric changes are implemented effectively across departments.

What is CX research?

CX research, or Customer Experience research, is the process of gathering and analyzing data about customers’ interactions, needs, perceptions, and satisfaction with a company’s products or services. The goal is to understand the customer journey and identify areas for improvement to enhance overall customer satisfaction and loyalty. CX researchers use various methods such as surveys, interviews, usability testing, and analytics to gather insights that inform business strategies and decision-making.
More about Cx Research jobs
What states have the most Cx Research jobs? States with the most job openings for Cx Research jobs include:
What job categories do people searching Cx Research jobs look for? The top searched job categories for Cx Research jobs are:
Cx Research jobs near you
Infographic showing various Cx Research job openings in the United States as of May 2026, with employment types broken down into 22% As Needed, 39% Full Time, 3% Part Time, 8% Temporary, 25% Contract, and 3% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $58,746 per year, or $28.2 per hour.
Director, Customer Experience (CX)

Director, Customer Experience (CX)

Ingram Micro

Irvine, CA

$171K - $299K/yr

Other

Medical, Life, Retirement, PTO

Posted 6 days ago

Ingram Micro rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

198th of 336 rated retail wholesalers

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital, operational, voice, and human. This role ensures that as the company evolves toward more AI-enabled and automated capabilities, customer experience is intentionally designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI transformation directly, but plays a critical role in shaping how AI, automation, and digital capabilities are applied to improve customer journeys, reduce friction, and enable scalable, modern experiences, particularly for SMB and high-volume segments.
Your role:
Enterprise CX Strategy & AI Enablement
  • Define and own the enterprise CX vision and operating model across all customer interactions
  • Ensure customer experience is embedded into AI, automation, and digital initiatives
  • Partner with Product, Engineering, and AI teams to align capabilities to real customer needs
  • Ensure automation enhances, not degrades, customer experience
Customer Lifecycle & Journey Ownership
  • Own end-to-end customer journeys (pre-sales through post-sales)
  • Identify and eliminate friction across systems, channels, and teams
  • Ensure consistency across digital, voice, and operational interactions
CX Modernization (SMB Focus)
  • Drive modern CX strategy for SMB and Micro SMB segments
  • Increase adoption of self-service and AI-assisted interactions
  • Balance automation with high-value human engagement
CX KPI Ownership & Business Impact
  • Define and govern CX KPIs (CSAT, CES, NPS, NRR, churn, cost-to-serve)
  • Track experience-oriented automation metrics (self-service adoption, containment, effort)
  • Ensure AI initiatives are measured against customer outcomes
Voice of Customer & Insights
  • Establish a unified view of customer feedback across all channels
  • Translate insights into prioritized, measurable actions
  • Identify systemic issues across regions and functions
Cross-Functional Leadership & Accountability
  • Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX
  • Drive accountability for customer outcomes
  • Escalate systemic CX risks to executive leadership
CX + UX Partnership
  • Partner with UX Design & Research to align journey-level needs with interaction design
  • Ensure CX insights translate into enterprise-wide improvements
  • Maintain consistency across customer interactions and product experience
Success in the role:
  • Improvement in CSAT, CES, and journey KPIs
  • Increased self-service adoption and effective automation
  • Reduction in repeat contacts and escalations
  • Measurable impact on NRR, churn, and cost-to-serve
  • CX embedded as a core enterprise capability
What you bring to the role:
  • Bachelor's degree in business, technology, or a related field (MBA preferred)
  • 10 + years of progressive leadership in Customer Experience, Operations, Product, or Platform environments
  • Experience in organizations undergoing AI-enabled or digital CX transformation
  • Proven ability to embed CX into automation and technology initiatives
  • Strong understanding of lifecycle, multi-channel CX, and KPI-driven models
  • Ability to balance automation with customer trust and experience quality
Leadership Characteristics
  • Enterprise mindset
  • Data-driven and outcome-oriented
  • Strong executive presence
  • Ability to operate across ambiguity
  • Focus on simplification, scalability, and customer impact

#LI-JJ
The typical base pay range for this role across the U.S. is USD $171,300.00 - $299,800.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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