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Cx Manager Jobs in Chicago, IL (NOW HIRING)

Manager, Supplier Relations

Chicago, IL · On-site

$125K - $180K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... Manager, Supplier Relations About this Job Energy CX is hiring a Manager of Supplier Relations to ...

Manager, Supplier Relations

Chicago, IL · On-site

$125K - $180K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... Manager, Supplier Relations About this Job Energy CX is hiring a Manager of Supplier Relations to ...

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Own and manage the CX systems, their budgets and resources, and make strategic decisions on technology investments and resource allocation * Own the CX technology transformation roadmap, including ...

Why Energy CX? * Recession proof industry * Uncapped commission with competitive salary ... Revenue Operations Manager About this Job Energy CX is hiring a Revenue Operations Manager to build ...

Revenue Operations Manager

Chicago, IL · On-site

$130K - $170K/yr

Why Energy CX? * Recession proof industry * Uncapped commission with competitive salary ... Revenue Operations Manager About this Job Energy CX is hiring a Revenue Operations Manager to build ...

Sr. Manager, CX Research

Lake Forest, IL · On-site

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping colleague-centric product development within Pfizer Digital & Technology, reporting to the Director ...

Content Creator

Chicago, IL · On-site

$70K - $85K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... Plan the editorial calendar at least a month ahead and manage post scheduling * Shoot and edit ...

Drive new business growth by managing prospects from discovery through close, while positioning yourself as a trusted energy advisor * Develop account plans that align with Energy CX's overall ...

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Showing results 1-20

Cx Manager information

See Chicago, IL salary details

$23.7K

$63.2K

$105.6K

How much do cx manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for cx manager in Chicago, IL is $63,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $71,100.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Chicago, IL?

The most popular types of Cx jobs in Chicago, IL are:

What are popular job titles related to Cx Manager jobs in Chicago, IL?

For Cx Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Chicago, IL look for?

The top searched job categories for Cx Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Cx Manager jobs?

Cities near Chicago, IL with the most Cx Manager job openings:

Infographic showing various Cx Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $63,200 per year, or $30.4 per hour.

Construction Project Manager - Cx Manager (Traveling)

Chicago, IL • On-site

Ryan Companies US Inc
Real Estate • 1 - 5K employees

$100 - $135/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Job description

The Project Manager is responsible for administration of assigned projects, including specific phases of project management under supervision, working with schedules, cost projections, contracts, and project status reports. The Project Manager with a Commissioning focus is responsible for the overall management and successful execution of all commissioning activities for commercial data center construction projects. This individual will ensure that all systems are installed, tested, and perform according to the owner's project requirements and the basis of design. The role focuses on the detailed planning and execution of Level 2 and Level 3 commissioning, meticulous tracking of Owner Furnished Contractor Installed (OFCI) equipment, and providing critical support to the client and their third‑party commissioning agent during Level 4 and Level 5 testing phases. The Commissioning Project Manager serves as a key liaison between internal stakeholders, design teams, subcontractors, and owners to drive successful handover of high‑performing facilities.

Responsibilities
  • General Construction Participate in owner/client sales presentations. Participate in some design development, budget preparation, and project schedule. Share job cost responsibility with supervising PM or Division Manager by keeping supervisor informed of efforts. Under supervision prepare and control budget, schedule, and bid documents; negotiate and award subcontracts; help prepare profit projections. Help conduct jobsite coordination meetings and job status reports. Conduct project close‑out duties, including final cost, punch list, final billing, and final collection of fees.
  • Commissioning Management Lead the planning and scheduling of L2 (Site Acceptance/Pre‑energization) and L3 (Functional Performance Testing) commissioning activities in coordination with the equipment vendors and trade partners. Assist the client’s hired commissioning agent in the execution of L4 (Integrated Systems Testing) and L5 (Post‑Occupancy/Seasonal Testing) commissioning scripts and procedures. Provide timely and clear communication of all commissioning‑related project risks, schedule impacts, and progress updates to the project team, clients, and third parties. Integrate commissioning and project schedules, issue tracking and closure, client communications, and general commissioning management. Manage coordination and issue resolution with clients, vendors, and other stakeholders when critical commissioning issues arise. Monitor progress of commissioning activities and ensure alignment with project milestones. Complete all requested commissioning documentation, including test reports, Cx checklists, deficiency logs, as‑built or record documents, warranties, and other procedures that support a successful project closeout and handover. Ensure field inspections, functional testing, and documentation support the successful execution of the quality and commissioning program.
  • OFCI Management Create, organize, and meticulously update tracking logs for all Owner Furnished Contractor Installed (OFCI) equipment, managing the process from factory witness testing to final installation and startup. Manage owner‑contracted vendors to review and approve OFCI submittals and track procurement issues through delivery to the site. Coordinate resolution of all vendor issues with all OFCI equipment for L2 through L5 activities. Escalate issues to the client with proactive and clear communication. Ensure project commissioning teams are aware of and aligned with design intent and performance criteria for all OFCI equipment.
  • MEP Trade Management Review and provide feedback on MEP submittals, RFIs, and Methods of Procedures (MOPs) to ensure they align with the project’s commissioning and operational goals. Assist the field team with the development of MEP and commissioning‐specific tasks for the overall Project Schedule.
  • Team Leadership & Guidance Lead, mentor, and train a team of commissioning project engineers, superintendents, and consultants. Provide training and guidance to field teams on commissioning sequencing, durations, and expectations. Coordinate and lead commissioning kickoff meetings to describe commissioning objectives and requirements to equipment vendors, subcontractors, and owner representatives. Promote a culture of safety, quality, and accountability within the project team.
  • Continuous Improvement & Knowledge Sharing Implement and maintain commissioning KPIs and continuous improvement processes to prevent repeat deficiencies and minimize impacts to project schedules. Capture, document, and communicate lessons learned across projects to improve future commissioning efforts.
Qualifications
  • Minimum of 4 years of experience in construction project management with a strong focus on MEP systems within a data center environment.
  • Bachelor’s degree in Engineering, Construction Management, or a related field (or equivalent work experience) is required.
  • Deep knowledge of complex data center MEP systems and a demonstrated understanding of the full (L0‑L5) commissioning lifecycle.
  • Experience in planning and executing L2/L3 commissioning activities and familiarity with L4/L5 integrated systems testing is essential.
  • Proven experience managing OFCI equipment procurement, delivery, and installation processes.
  • Working knowledge of construction management tools such as Procore and P6 is required.
  • High level of professionalism, honesty, and integrity, with the ability to work with limited supervision and travel as needed for project success.
  • Preferred: Professional certifications related to commissioning, building systems, or project management (e.g., CxA, CEM, PE, PMP).
  • Preferred: Experience commissioning liquid cooling and high density data center environments (hyperscale / colocation).
Compensation

The salary range is $100,000 - $135,000. The salary base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.

Eligibility

Position requires verification of employment to work in the U.S.

Benefits
  • Competitive Salary
  • Medical, Dental and Vision Benefits
  • Retirement and Savings Benefits
  • Flexible Spending and Health Savings Accounts
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Educational Assistance
  • Paid Time Off (PTO)
  • Employee Assistance and Wellness Programs
  • Parenting Benefits
  • Employee Discount Programs
  • Pet insurance
  • Ryan Foundation – charitable matching funds
  • Paid Time for Volunteer Events
EEO and Reasonable Accommodation Notice

Ryan Companies US, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For information about your rights under Equal Employment Opportunity, please refer to applicable federal and state laws. If we can help accommodate a disability during any portion of the application or hiring process, please email humanresources@ryancompanies.com. Reasonable accommodations will be determined on a case‑by‑case basis.

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