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Cx Manager Jobs in Wisconsin (NOW HIRING)

CenterWell

Pharmacy Senior CX Professional

Madison, WI · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS ...

CARLISLE COMPANIES

Customer Service Manager

Waukesha, WI · On-site

Partner with IT, CX, COS, and Operations to support testing, training, and process changes * Drive ... Order management and customer-facing workflows * Process design, documentation, and SOP governance ...

Pwc

Oracle CPQ - Senior Manager

Milwaukee, WI

$124K - $280K/yr

... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ... Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems ...

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$23.2K

$61.9K

$103.5K

How much do cx manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for cx manager in Wisconsin is $61,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $69,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

Is CX a good job?

A Customer Experience (CX) Manager role involves overseeing customer interactions to improve satisfaction and loyalty, often requiring skills in communication, data analysis, and leadership. It is generally considered a rewarding career with opportunities for advancement in various industries, and certifications like CXPA can enhance prospects. The job typically involves strategic planning, team collaboration, and using tools such as CRM software.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are some common challenges a CX Manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What does a CX manager do?

A CX (Customer Experience) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with marketing, sales, and support teams, and may use tools like CRM software to track customer interactions. Strong communication, data analysis skills, and a focus on customer-centric approaches are essential for this role.

How much does a customer experience manager earn?

The salary of a customer experience (CX) manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior CX managers or those in large organizations may earn higher compensation, often supplemented with bonuses and benefits. Skills in data analysis, customer journey mapping, and CRM tools are valuable for this role.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a Cx Manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Wisconsin? The most popular types of Cx jobs in Wisconsin are:
What are popular job titles related to Cx Manager jobs in Wisconsin? For Cx Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in Wisconsin look for? The top searched job categories for Cx Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Cx Manager jobs? Cities in Wisconsin with the most Cx Manager job openings:
Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Wisconsin as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Summer. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $61,925 per year, or $29.8 per hour.

Vice President Customer Experience (CX)

Generac

Waukesha, WI

$138K - $177K/yr

Full-time

Re-posted 7 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

351st of 487 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Vice President Customer Experience (CX) is responsible leading the global Customer Experience (CX) and CRM strategy.With a keen focus on Customer Experience's speed, quality, ease and productivity, this role is responsible for leading a team of leaders focused on the transformation of our Customer Contact Management and CRM process.This leader and team will work end-to-end to realize best-in-class value chain performance, driving optimized support across Generac's global organization, by improving our talent, processes and business technologies.Outstanding leadership, communication, and organizational skills are essential to this role as cross-functional partnership with all supporting core functions are essential to this role's success.

This is an on-site role.

Responsibilities:

  • Leverages feedback from internal and external stakeholders and metrics to identify, prioritize and plan solutions to opportunities for continuous improvement for customer contact center management, CRM, and ecommerce work streams globally.

  • Partners with Commercial / Business Group, Product Management, Operational and IT stakeholders to translate business requirements into value chain, work process, talent and technology solutions.

  • Defines the work of the functional areas: Customer Contact Centers and CRM.

  • Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered and performance is systematically improved.

  • Identifies, selects, oversees configuration & implementation for functional adoption of digital technologies, realizing ROI and CX.

  • Manages organizational performance through metrics, operating reviews, and talent activities (performance management, succession planning and development).

  • Ensures that orders are managed with a high level of accuracy, speed and ease.

  • Selects, coaches and develops the team, setting objectives that align with company strategy to inspire and motivate the team.

  • Leads cross-functional process design with decision makers, systems owners, project teams and stakeholders.

  • Defines business requirements and goals to identify and resolve issues with scalable, sustainable solutions.

  • Drives standardization where possible across all business groups and functions.

MINIMUM QUALIFICATIONS:

  • Bachelor Degree in Business, Finance, Supply Chain, Operations, Customer Care, or equivalent experience

  • 10 years of leading a combination of CX functions (Customer Contact Centers), CRM, ERP system(s), and digital tools for past companies

  • 15 years progressive leadership experience, building teams and scaling businesses

PREFERRED QUALIFICATIONS:

  • Leadership in process mapping and continuous improvement activities

  • Leadership in technology selection, implementation, adoption, and optimization for customer experience (contact centers, CRM, ecommerce, self service)

  • Prior experience supporting or leading merger and acquisition integration activities for CX

  • Pricing design and execution experience

  • Experience with operating in a matrix organization with a mix of direct and indirect responsibilities for function including sales, service, operations, IT and finance resources.

KNOWLEDGE, SKILLS AND ABILITIES:

  • In depth knowledge of end to end CX business processes including areas such as contact centers, customer relationship management, ecommerce, and integration with front end sales and marketing, and back end fulfillment.

  • Process improvement skills and experience, with end to end, value chain thinking

  • Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills

  • Passion and skill to seek out and solve improvement opportunities from both a process and system standpoint

  • Ability to drive results in a fast-paced and constantly changing environment.

  • Ability to comfortably handle risk, uncertainty, and ambiguity

  • Strong cross-functional collaborator, team player,

  • Highly self-motivated and accountable, with an upbeat personality and a positive attitude

  • Excellent decision-making skills with a customer focus

  • Has a global mindset and can communicate effectively across a global organization

  • Builds constructive and effective relationships across all levels of the organization

  • An exceptional people leader that possesses the following qualities: empathy, self-awareness, initiative, change agent, conflict management, coaching to enable vision/strategy and effective communicator

  • Drives collaboration and problem solving across business units / Commercial, IT, Operations, HR to create win-win for CX and company

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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