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Cx Manager Jobs in Utah (NOW HIRING)

NICE

Senior Information Security Analyst, CX

Sandy, UT · On-site

Conduct internal audits to evaluate and enhance IT controls, compliance with standards, and risk management processes. • Audit Preparation: Assist internal control owners in scoping appropriate ...

Canopy

Manager of Enablement

Draper, UT

Collaborate with CX, Sales, Marketing, and Product teams to ensure consistent messaging, materials ... Management roles. * Proven experience developing and executing scalable enablement programs.

Podium

Chief of Staff

Lehi, UT · On-site

Work directly with the COO and leadership to define CX & RevOps priorities, including strategic ... Support C&RO organization in prioritizing initiatives, managing team operating cadences, and ...

NRG

Sr Amazon Connect Lead

Lindon, UT

... CX and operational outcomes. - Evaluate and introduce new Amazon Connect features aligned to strategic priorities. Cost Management & Usage Optimization - Monitor usage and consumption across all ...

NextDeavor Inc.

Technical Account Manager

Lehi, UT · On-site +1

$93K - $162K/hr

Deep functional knowledge of the client's experience and analytics platform and related CX products ... Ability to manage multiple high-priority tasks across several accounts and tenaciousness in driving ...

NRG

Sr Amazon Connect Lead

Lindon, UT

... CX and operational outcomes. - Evaluate and introduce new Amazon Connect features aligned to strategic priorities. Cost Management & Usage Optimization - Monitor usage and consumption across all ...

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Cx Manager information

See Utah salary details

$20.9K

$55.9K

$93.3K

How much do cx manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for cx manager in Utah is $55,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $62,800.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Utah?

The most popular types of Cx jobs in Utah are:

What job categories do people searching Cx Manager jobs in Utah look for?

The top searched job categories for Cx Manager jobs in Utah are:

What cities in Utah are hiring for Cx Manager jobs?

Cities in Utah with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Utah as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,852 per year, or $26.9 per hour.

Social Media Strategy Specialist (B2B SaaS)

NICE

Sandy, UT • On-site

Full-time

Re-posted 3 hours ago

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Opportunity
NiCE is seeking a creative and results-driven Social Media Specialist to join our global social media team and help grow and strengthen our digital presence. This role is ideal for a creative, detail-oriented social media professional who is ready to grow their experience in B2B technology marketing while supporting global social media programs and sit at the intersection of storytelling, data-driven marketing, and social media strategy.
You will help manage NiCE's social presence across LinkedIn, X, YouTube, and emerging platforms, translating our AI leadership and CX innovation into compelling content that engages practitioners, senior decision makers, analysts, and the broader enterprise technology community. This is a high-visibility role within the Global Brand & Content team, working closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.
What You'll Do
  • Support the execution of NiCE's global social media strategy, helping bring the AI-first positioning and CXone narrative to life across key channels.
  • Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms.
  • Promote research, reports, product launches, and thought leadership across social channels.
  • Partner with marketing teams to support product launches, analyst recognition, and major events including NiCE World.
  • Support executive and employee advocacy on social platforms, partnering with leadership and subject matter experts to amplify thought leadership and industry conversations.
  • Assist with the development of employee, partner, and community storytelling initiatives by coordinating content, gathering inputs, and tracking participation.
  • Help identify relevant CX influencers, industry conversations, and community engagement opportunities.
  • Track social performance, competitive landscape, industry conversations to gather insights, and make recommendations to improve content and campaign effectiveness.
  • Collaborate with design, PR, and marketing teams to produce engaging visuals and video content.
  • Engage with industry conversations, analysts, customers, and practitioners to build NiCE's voice within the CX and AI community.

What We're Looking For
Required
  • 2-3 years of experience in social media management in B2B technology or SaaS.
  • Proven track record growing engagement, reach, and audience for enterprise technology brands.
  • Familiarity with LinkedIn as a B2B channel and experience with other major social platforms.
  • Experience with social media management and analytics platforms such as Sprinklr, Brandwatch, Hootsuite, or similar tools.
  • Strong writing and editing skills, experience with storytelling.
  • Data-driven mindset and experience analyzing performance metrics.
  • Experience working with global marketing teams.

Bonus Points
  • Experience marketing AI, CX, contact center, or enterprise cloud technologies.
  • Experience supporting major events, product launches, or analyst recognition campaigns.
  • Experience working with social analytics and listening tools to uncover audience insights and inform content strategy.
  • Familiarity with influencer or advocacy programs.
  • Basic video editing or motion content experience.

What Success Looks Like in the First 12 Months
  • Consistent growth in engagement, reach, and share of voice across social channels.
  • A structured global social editorial calendar supporting launches, campaigns, and events.
  • Increased thought leadership visibility for NiCE executives and experts.
  • Strong social amplification of major events including NiCE World.
  • Social reporting focused on business impact and audience quality.

Why Join NiCE
You'll be joining NiCE at a pivotal moment - a reinvigorated brand, an AI-first vision, and a rapidly expanding global presence. Social media plays a critical role in how NiCE communicates innovation and leadership to the market.
NiCE communicates innovation and leadership to the market.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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