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Cx Manager Jobs in Ohio (NOW HIRING)

LexisNexis

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

RELX

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

LexisNexis

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

Nice Ltd.

$110 - $160/hr

... CX/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must ... Own and manage senior stakeholder relationship and ensure his/her active participation and ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

This role will report to the Digital Program Manager -- CX and serve as the CX-side lead for conversational experience design, intents, knowledge, testing, and optimization across existing platforms ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

This role will report to the Digital Program Manager -- CX and serve as the CX-side lead for conversational experience design, intents, knowledge, testing, and optimization across existing platforms ...

Pkaza

Data Center Construction QA / QC Manager

Columbus, OH · On-site

$78K - $104K/yr

The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of the site CxA to senior leadership and our clients. The candidate should be experienced in leading ...

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Cx Manager information

See Ohio salary details

$21.9K

$58.3K

$97.4K

How much do cx manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for cx manager in Ohio is $58,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,600.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Ohio?

The most popular types of Cx jobs in Ohio are:

What are popular job titles related to Cx Manager jobs in Ohio?

For Cx Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Ohio look for?

The top searched job categories for Cx Manager jobs in Ohio are:

What cities in Ohio are hiring for Cx Manager jobs?

Cities in Ohio with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $58,326 per year, or $28 per hour.

Customer Experience Manager

LexisNexis

Springboro, OH • On-site

$95K - $158K/yr

Full-time

Re-posted 8 days ago

LexisNexis rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

194th of 500 rated business services

Job description

Are you passionate about transforming customer experiences through data, innovation, and AI?
Do you enjoy leading cross-functional initiatives that drive measurable impact for customers and the business?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.
About the Role
As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This role combines strategic thinking, project leadership, data-driven decision making, and AI innovation to enhance experiences across digital and customer-facing touchpoints. You will work closely with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture throughout the organization.
Responsibilities
  • Lead, coach, and develop a small team of CX specialists or coordinators (where applicable).
  • Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.
  • Design and implement customer journey improvements across digital and physical touchpoints.
  • Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities.
  • Build and maintain CX program documentation, playbooks, and standard operating procedures.
  • Identify, evaluate, and deploy AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.
  • Partner with Product and Technology teams to integrate AI capabilities into customer-facing workflows.
  • Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Requirements
  • Experience in customer experience, customer success, or a closely related field.
  • Experience with journey mapping, service design, or UX research methodologies.
  • Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.
  • Demonstrated experience executing CX projects from concept to completion.
  • Proven AI fluency with practical experience using AI tools to improve customer-facing processes or experiences.
  • Strong analytical skills and proficiency with CX metrics and platforms such as Qualtrics, Medallia, Salesforce, Zendesk, or similar.
  • Excellent communication skills with the ability to influence stakeholders at all levels of the organization.
  • Experience leading or coordinating cross-functional teams or projects.

Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Ohio, the base pay range is $82,300 - $137,200.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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