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Cx Manager Jobs in Ohio (NOW HIRING)

VML

Program Manager

Cincinnati, OH · On-site

VML is in search of a PROGRAM MANAGER - CX, PRODUCT DEVELOPMENT What you'll do: * Facilitate and proactively manage the strategy and design phases for customer experiences across digital touchpoints ...

New

LexisNexis

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

LexisNexis

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

RELX

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

Nice Ltd.

$110 - $160/hr

... CX/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must ... Own and manage senior stakeholder relationship and ensure his/her active participation and ...

Cisco

Customer Experience Manager

Richfield, OH · On-site

What makes CX unique is our commitment to building lasting, positive relationships while guiding ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

Cisco

Customer Experience Manager

Richfield, OH

What makes CX unique is our commitment to building lasting, positive relationships while guiding ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

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All JobsCx JobsCx Manager JobsCx Manager Jobs in Ohio

Cx Manager information

See Ohio salary details

$21.9K

$58.3K

$97.4K

How much do cx manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for cx manager in Ohio is $58,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Developing skills in data analysis, communication, and leadership is important, and some professionals pursue certifications like the Certified Customer Experience Professional (CCXP) to enhance their qualifications.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Ohio? The most popular types of Cx jobs in Ohio are:
What are popular job titles related to Cx Manager jobs in Ohio? For Cx Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in Ohio look for? The top searched job categories for Cx Manager jobs in Ohio are:
What cities in Ohio are hiring for Cx Manager jobs? Cities in Ohio with the most Cx Manager job openings:
Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,326 per year, or $28 per hour.

Program Manager

VML

Cincinnati, OH • On-site

Full-time

Posted 3 days ago

New

Job description

Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
VML is in search of a PROGRAM MANAGER - CX, PRODUCT DEVELOPMENT
What you'll do:
  • Facilitate and proactively manage the strategy and design phases for customer experiences across digital touchpoints, focusing on websites and content. Ensuring initiatives are on schedule, on budget and within scope.
  • Orchestrate & collaborate with cross-functional teams (strategy, design, content, marketing, research) managing day-to-day project schedules, tracking team capacity, coordinating resource assignments, and refining collaborative ways of working to maximize team efficiency and impact.
  • Support customer research activities, including user interviews, usability testing, and surveys, to gather insights and inform design decisions. Develop and document research processes for consistent and scalable application.
  • Manage the creation of user-centered website and content strategies, aligning them with business goals and customer needs. Help establish and document content strategy and governance processes.
  • Lead the development and maintain customer journey maps and other CX artifacts to visualize and optimize the customer experience in partnership with other disciplines. Contribute to building an operational model for ongoing CX measurement and improvement.
  • Drive the design development of user-centered website layouts, digital assets and content. Ensure all final designs align with business goals and customer needs, while helping to establish and document design standards and content governance processes.
  • Participate in quality assurance testing, focusing on the customer experience and identifying areas for improvement.
  • Advocate for the voice of the customer throughout the project lifecycle, contributing to customer-centric solutions. Help embed customer feedback loops into product development processes.
  • Collaborate as an active member of the Delivery team to co-create, optimize, and maintain shared delivery tools, templates, and operational processes, driving continuous improvement and standardizing best practices across the PMO.

Who you are:
  • Customer-focused: Passionate about creating positive customer experiences and understanding customer needs.
  • Strong communicator and collaborator: Clearly communicate customer insights and design recommendations to stakeholders. Facilitate effective cross-functional collaboration.
  • Process-oriented problem-solver: Identify and address customer pain points through thoughtful design solutions. Develop and improve operational processes for CX.
  • Organized and detail-oriented: Maintain organization and attention to detail in CX design and implementation, including process documentation.
  • Proficient in CX methodologies and tools: Familiar with customer research methods, journey mapping, service blueprinting, and human-centered design principles.
  • Driven to improve ways of working: Proactive in identifying opportunities to optimize processes and create more efficient and effective workflows.
  • Comfortable in agile environments: confident leading, managing, and facilitating core sprint ceremonies and routines to keep multi-disciplinary teams on track.

What you'll need:
  • 5-7 years of experience in customer experience (CX) design, product development, or a related field: Demonstrated experience applying CX methodologies to digital projects and websites, including experience developing and improving related processes.
  • Practical experience in Agile methodologies: Proven track record working within an agile product lifecycle, with strong comfort levels independently facilitating core sprint ceremonies.
  • Client & Agency partner experience: Demonstrated success working with enterprise-level clients and navigating cross-agency environments.
  • Solid understanding of CX principles and frameworks: Knowledge of Forrester's definition of CX and its implications for website and content development. Experience operationalizing CX principles within a team or organization.
  • Experience with customer research methods and process development: Familiarity with user interviews, usability testing, and surveys.
  • Technical aptitude and process orientation: Understanding of website technologies (HTML/CSS). General familiarity with the technical product lifecycle and navigating handoffs of creative designs to development teams to build.
  • Portfolio showcasing CX projects and process improvements (preferred): Examples of past projects demonstrating your ability to apply CX principles and methodologies, as well as examples of process development or improvement initiatives.
  • Agency experience (preferred, but not required): Experience working within an agency environment or a similar collaborative setting.
  • Loyalty program experience (preferred, but not required): Experience working within a loyalty program or similar setting.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.
$60,000-$140,000 USD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
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