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Cx Analyst Job Jobs in Raleigh, NC (NOW HIRING)

Chiesi Group

Sr. Manager, Digital Marketing

Cary, NC · On-site

Collaborate with global and local omnichannel marketing enablement teams to shape digital marketing recommendations informed by CX methodologies, advanced analytics, and the evolving MAP/CRM ...

Social Influence LLC

Lead Litho Press Operator

Garner, NC · On-site

$38 - $43/hr

Heidelberg Speedmaster CX 102-6+L Heidelberg Speedmaster XL 105-6+LX Heidelberg Speedmaster SX 102 ... Support root cause analysis for downtime, defects, and recurring issues * Operate offset presses as ...

VIVA USA INC

Logistics Inventory Specialist

Cary, NC · On-site +1

$17.50 - $22/hr

... for CX Field organization. This position will assist the Field with their spare part and tool & test inventories and provide reporting and analysis as it pertains to inventory management. This ...

Social Influence LLC

Lead Litho Press Operator

Garner, NC · On-site

$38 - $43/hr

Heidelberg Speedmaster CX 102-6+L Heidelberg Speedmaster XL 105-6+LX Heidelberg Speedmaster SX 102 ... Support root cause analysis for downtime, defects, and recurring issues * Operate offset presses as ...

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All JobsCx Analyst Job JobsCx Analyst Job Jobs in Raleigh, NC

Cx Analyst Job information

See Raleigh, NC salary details

$37.4K

$101.9K

$126.4K

How much do cx analyst job jobs pay per year?

As of Jul 26, 2026, the average yearly pay for cx analyst job in Raleigh, NC is $101,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $125,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Analyst, and why are they important?

To thrive as a CX Analyst, you need strong analytical skills, experience with data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer experience platforms, data visualization tools like Tableau or Power BI, and CRM systems is crucial. Strong communication, problem-solving abilities, and attention to detail help you translate insights into actionable recommendations. These competencies are essential for accurately assessing customer journeys and driving strategies that enhance overall customer satisfaction and business growth.

What is the difference between Cx Analyst Job vs Customer Experience Specialist?

AspectCx Analyst JobCustomer Experience Specialist
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications like CCXP are commonSimilar credentials; often holds degrees in marketing, communications, or business; CCXP certification beneficial
Work EnvironmentWorks within organizations analyzing customer data, feedback, and journey mappingEngages directly with customers, providing support and gathering feedback
Employer & Industry UsageUsed across industries to improve customer insights and experience strategiesCommon in retail, hospitality, and service sectors focusing on customer interactions

The Cx Analyst Job focuses on analyzing customer data and improving overall customer experience strategies, often working behind the scenes. In contrast, a Customer Experience Specialist interacts directly with customers to address issues and gather feedback. Both roles require similar credentials and are vital in enhancing customer satisfaction, but their daily tasks and focus areas differ.

What is a CX Analyst?

A CX Analyst, or Customer Experience Analyst, is a professional responsible for evaluating and improving the experiences customers have with a company’s products, services, and support channels. They collect and analyze customer feedback, track key performance indicators, and identify trends to recommend actionable improvements. CX Analysts often collaborate with various departments to ensure a seamless and positive customer journey, ultimately aiming to increase customer satisfaction and loyalty. Their work is critical in helping businesses understand the needs and expectations of their customers.

What are some common challenges faced by a CX Analyst, and how can they be effectively managed?

One common challenge for CX Analysts is synthesizing large volumes of customer feedback from multiple channels into actionable insights. Balancing quantitative data with qualitative customer stories can be complex, especially when recommendations impact several departments. To manage this, CX Analysts often use advanced analytics tools and work closely with cross-functional teams such as marketing, product, and customer support to ensure alignment. Regular communication and reporting help ensure that insights lead to real improvements in the customer experience.
What are popular job titles related to Cx Analyst Job jobs in Raleigh, NC? For Cx Analyst Job jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Cx Analyst Job jobs in Raleigh, NC look for? The top searched job categories for Cx Analyst Job jobs in Raleigh, NC are:
Cx Analyst Job jobs near you
Infographic showing various Cx Analyst Job job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $101,854 per year, or $49 per hour.
Senior Workforce Management Analyst (Genesys Cloud CX)

Senior Workforce Management Analyst (Genesys Cloud CX)

Local Government Federal Credit Union

Raleigh, NC • On-site

$85K - $113K/yr

Full-time

Posted 28 days ago

Job description

Job Type
Full-time
Description
CIVIC CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the Experience Center. This role is responsible for advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting accuracy, and supporting long-term workforce planning initiatives. The role requires strong technical knowledge of contact center operations, workforce management methodologies, and Genesys Cloud WFM functionality.
NORMAL DAY-TO-DAY WORK
1. Develop and maintain short-term and long-term contact center forecasts across multiple business lines and communication channels.
2. Analyze historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy.
3. Support staffing models and capacity plans to align workforce requirements with service level objectives.
4. Provide scenario modeling and "what-if" analysis to support operational decision-making.
5. Monitor forecast variances and recommend corrective actions.
6. Identify opportunities to improve operational efficiency, occupancy, shrinkage management, and schedule effectiveness.
7. Partner with leadership to optimize staffing strategies, queue structures, skill assignments, and routing logic.
8. Support shift optimization initiatives and workforce balancing strategies.
9. Assist with queue consolidation and planning group optimization efforts.
10. Serve as a subject matter expert for Genesys Cloud WFM functionality.
11. Troubleshoot workforce management configuration issues and recommend system improvements.
12. Lead the implementation and optimization of new WFM capabilities and operational enhancements.
13. Trains and mentors team members on workforce management tools and best practices.
14. Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
1. Minimum 7 - 9 years of Workforce Management experience, preferably in a contact center environment.
2. Experience working with Genesys Cloud CX workforce management software and systems.
3. Proven ability to analyze performance data and implement effective workforce solutions.
4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full Time Equivalent).
5. Excellent problem-solving skills and the ability to make decisions under pressure.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
8. Must be able to work onsite at Credit Union administrative headquarters.
9. Travel required sometimes.
Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
  1. Experience in financial services or credit unions.
  2. Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.
  3. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  4. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org

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