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Cx Analyst Job Jobs (NOW HIRING)

Scout Motors

CX Reporting Analyst

Charlotte, NC

What you'll do The CX Reporting Analyst turns customer signals into action. This role owns Customer Support reporting and analytics and leads Scout's Voice of the Customer (VoC) reporting companywide.

Scout Motors

CX Reporting Analyst

Charlotte, NC · On-site

What you'll do The CX Reporting Analyst turns customer signals into action. This role owns Customer Support reporting and analytics and leads Scout's Voice of the Customer (VoC) reporting company ...

LearnUpon

CX Operations Analyst

Salt Lake City, UT · Hybrid

About the Opportunity The CX Operations Analyst position offers a distinct opportunity to shape the operational strategy for LearnUpon's Customer Experience organization. In this role, you will take ...

LearnUpon

CX Operations Analyst

Salt Lake City, UT · On-site

About the Opportunity The CX Operations Analyst position offers a distinct opportunity to shape the operational strategy for LearnUpon's Customer Experience organization. In this role, you will take ...

Energy CX

Junior Operations Analyst

Chicago, IL · On-site

$45K - $50K/yr

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Energy CX

Junior Operations Analyst

Chicago, IL · On-site

$45K - $50K/yr

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a ...

Rippling

CX Program Manager, Voice of Customer

New York, NY · On-site

$116K - $174K/yr

Analyze the data relevant to any feature or focus area; build your own Pivot Tables, measure your own results What you will need * 3+ years of program management, product operations, or CX strategy ...

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All JobsCx Analyst Job Jobs

Cx Analyst Job information

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$38.5K

$104.8K

$130K

How much do cx analyst job jobs pay per year?

As of Jun 11, 2026, the average yearly pay for cx analyst job in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Analyst, and why are they important?

To thrive as a CX Analyst, you need strong analytical skills, experience with data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer experience platforms, data visualization tools like Tableau or Power BI, and CRM systems is crucial. Strong communication, problem-solving abilities, and attention to detail help you translate insights into actionable recommendations. These competencies are essential for accurately assessing customer journeys and driving strategies that enhance overall customer satisfaction and business growth.

What is the difference between Cx Analyst Job vs Customer Experience Specialist?

AspectCx Analyst JobCustomer Experience Specialist
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications like CCXP are commonSimilar credentials; often holds degrees in marketing, communications, or business; CCXP certification beneficial
Work EnvironmentWorks within organizations analyzing customer data, feedback, and journey mappingEngages directly with customers, providing support and gathering feedback
Employer & Industry UsageUsed across industries to improve customer insights and experience strategiesCommon in retail, hospitality, and service sectors focusing on customer interactions

The Cx Analyst Job focuses on analyzing customer data and improving overall customer experience strategies, often working behind the scenes. In contrast, a Customer Experience Specialist interacts directly with customers to address issues and gather feedback. Both roles require similar credentials and are vital in enhancing customer satisfaction, but their daily tasks and focus areas differ.

What is a CX Analyst?

A CX Analyst, or Customer Experience Analyst, is a professional responsible for evaluating and improving the experiences customers have with a company’s products, services, and support channels. They collect and analyze customer feedback, track key performance indicators, and identify trends to recommend actionable improvements. CX Analysts often collaborate with various departments to ensure a seamless and positive customer journey, ultimately aiming to increase customer satisfaction and loyalty. Their work is critical in helping businesses understand the needs and expectations of their customers.

What are some common challenges faced by a CX Analyst, and how can they be effectively managed?

One common challenge for CX Analysts is synthesizing large volumes of customer feedback from multiple channels into actionable insights. Balancing quantitative data with qualitative customer stories can be complex, especially when recommendations impact several departments. To manage this, CX Analysts often use advanced analytics tools and work closely with cross-functional teams such as marketing, product, and customer support to ensure alignment. Regular communication and reporting help ensure that insights lead to real improvements in the customer experience.
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Cx Analyst Job jobs near you
Infographic showing various Cx Analyst Job job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Digital Service & CX Analyst

Customer Operations

Stamford, CT • Hybrid

Full-time

Posted 27 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to shape the future of digital customer engagement? Join Spectrum’s Digital Service and Customer Experience team, where you’ll champion innovative solutions and deliver seamless self-service across every touch point. As a Digital Service and Customer Experience Analyst, you’ll play a key role in shaping process design, system changes and technology adoption to ensure Spectrum delivers industry-leading customer satisfaction.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Support efforts to simplify and improve the customer journey across all touch points
  • Educate internal and external partners about Spectrum’s Digital Service and Customer Experience strategy through meetings and customer journey mapping
  • Integrate new products, services, tools and technologies into current operations
  • Analyze business risks and interdependencies, implementing risk mitigators for new initiatives
  • Document, implement and monitor business rules and ensure process enablers function as intended
  • Redesign business processes to leverage available and emerging technologies
  • Serve as liaison between business units and technical teams to interpret and deliver functional specifications
  • Align operational strategies with technical solutions and recommend enhancements using data insights
  • Independently manage recurring processes and day-to-day tasks for small to mid-size projects
  • Contribute to requirements and test plans for larger projects

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

  • 3+ years business operations analysis experience
  • 3+ years telecommunications or technology/software product experience

Skills

  • Passion for customer-centric solutions and delivering exceptional customer experiences
  • Ability to apply business objectives to functional areas
  • Strong written and verbal communication skills
  • Skill in analyzing and synthesizing complex data
  • Rapid identification of business problems and opportunities
  • Capacity to define key performance indicators and metrics
  • Proficiency in preparing and presenting data-driven presentations
  • Decision-making and problem-solving skills under pressure
  • Effective prioritization and management of multiple projects
  • Initiative and sound judgment in accomplishing duties
  • Proficient use of personal computer and software applications such as Word, Excel, Visio
  • Ability to partner with internal and external stakeholders including vendors
  • Knowledge of process and project management

Preferred Qualifications

Experience

  • 3+ years project management experience

#LI-JV1
CSU310 2026-74367 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

  • 3+ years business operations analysis experience
  • 3+ years telecommunications or technology/software product experience

Skills

  • Passion for customer-centric solutions and delivering exceptional customer experiences
  • Ability to apply business objectives to functional areas
  • Strong written and verbal communication skills
  • Skill in analyzing and synthesizing complex data
  • Rapid identification of business problems and opportunities
  • Capacity to define key performance indicators and metrics
  • Proficiency in preparing and presenting data-driven presentations
  • Decision-making and problem-solving skills under pressure
  • Effective prioritization and management of multiple projects
  • Initiative and sound judgment in accomplishing duties
  • Proficient use of personal computer and software applications such as Word, Excel, Visio
  • Ability to partner with internal and external stakeholders including vendors
  • Knowledge of process and project management

Preferred Qualifications

Experience

  • 3+ years project management experience
Employment Type: Full Time

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