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Cx Analyst Job Jobs (NOW HIRING)

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ · On-site

$106K - $127K/yr

CX Assurance & Quality Leadership Summary Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels-agent-assisted, digital, field, and in-store. Ensures ...

Parker

Customer Intl Data Analyst Sr

Cleveland, OH · On-site

$83K - $105K/yr

Deliver CX performance reporting, variance analysis, and actionable recommendations to support growth objectives and optimize costs to serve Parker customers. * Build and maintain CX dashboards and ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Provides input to the configuration of products by analyzing requirements and studying system ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Kikoff

CX Strategy Manager

San Francisco, CA

Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints) CX Gap Identification & Execution * Own cross-functional CX issues: * Complex trade-offs in ...

Tabby LLC

$92K - $116K/yr

As a Customer Experience (CX) Data Analyst , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX ...

Tabby LLC

$88K - $111K/yr

As a Customer Experience (CX) Data Analyst , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Provides input to the configuration of products by analyzing requirements and studying system ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Smart Folks Inc.

Genesys Architect

Springfield, MA

Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI‑enabled CX features such as bots and agent ...

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

CX

Manager

Hayward, CA

$130K - $133K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

HealthEquity

Director, CX Platform & Data Strategy

$137K - $182K/yr

This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams act on. This leader brings deep CX platform expertise together with ...

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Cx Analyst Job information

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$38.5K

$104.8K

$130K

How much do cx analyst job jobs pay per year?

As of Jun 11, 2026, the average yearly pay for cx analyst job in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Analyst, and why are they important?

To thrive as a CX Analyst, you need strong analytical skills, experience with data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer experience platforms, data visualization tools like Tableau or Power BI, and CRM systems is crucial. Strong communication, problem-solving abilities, and attention to detail help you translate insights into actionable recommendations. These competencies are essential for accurately assessing customer journeys and driving strategies that enhance overall customer satisfaction and business growth.

What is the difference between Cx Analyst Job vs Customer Experience Specialist?

AspectCx Analyst JobCustomer Experience Specialist
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications like CCXP are commonSimilar credentials; often holds degrees in marketing, communications, or business; CCXP certification beneficial
Work EnvironmentWorks within organizations analyzing customer data, feedback, and journey mappingEngages directly with customers, providing support and gathering feedback
Employer & Industry UsageUsed across industries to improve customer insights and experience strategiesCommon in retail, hospitality, and service sectors focusing on customer interactions

The Cx Analyst Job focuses on analyzing customer data and improving overall customer experience strategies, often working behind the scenes. In contrast, a Customer Experience Specialist interacts directly with customers to address issues and gather feedback. Both roles require similar credentials and are vital in enhancing customer satisfaction, but their daily tasks and focus areas differ.

What is a CX Analyst?

A CX Analyst, or Customer Experience Analyst, is a professional responsible for evaluating and improving the experiences customers have with a company’s products, services, and support channels. They collect and analyze customer feedback, track key performance indicators, and identify trends to recommend actionable improvements. CX Analysts often collaborate with various departments to ensure a seamless and positive customer journey, ultimately aiming to increase customer satisfaction and loyalty. Their work is critical in helping businesses understand the needs and expectations of their customers.

What are some common challenges faced by a CX Analyst, and how can they be effectively managed?

One common challenge for CX Analysts is synthesizing large volumes of customer feedback from multiple channels into actionable insights. Balancing quantitative data with qualitative customer stories can be complex, especially when recommendations impact several departments. To manage this, CX Analysts often use advanced analytics tools and work closely with cross-functional teams such as marketing, product, and customer support to ensure alignment. Regular communication and reporting help ensure that insights lead to real improvements in the customer experience.
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Cx Analyst Job jobs near you
Infographic showing various Cx Analyst Job job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.
Customer Experience Analytics Senior Lead -

Customer Experience Analytics Senior Lead -

Citigroup, Inc.

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

The Customer Experience (CX) Analytics Lead plays a central role in transforming customer feedback and data into clear, actionable insights that drive meaningful business improvement. Supporting Citi's Retail Bank and Citigold team as part of an interdisciplinary CX team, this role is responsible for ensuring the Voice of the Customer is accurately captured, rigorously analyzed, and communicated through compelling narratives that are both easy to understand and straightforward to act on. The ideal candidate brings 10-15 years of deep expertise in customer data analysis, a strong analytical foundation, and the ability to translate complex findings into data-driven recommendations - while tracking and measuring their impact over time. Equally important is the confidence and clarity to present insights and influence decisions at the executive level.
Responsibilities:
  • Bring subject matter expertise in analyzing and synthesizing Voice of the Customer data, translating findings into actionable insights that clearly identify where to focus improvement efforts across retail banking and wealth customer experiences.
  • Analyze data across channels, products, and customer segments - identifying both universal themes and situation-specific insights, and uncovering the underlying drivers that enable targeted, informed decision-making.
  • Build, maintain, and enhance data dashboards, executive scorecards, and annual goal frameworks, with a strong ability to track performance and measure the impact of improvement initiatives.
  • Work extensively with third-party and syndicated data sources - such as JD Power and Bain Prism - including the ability to extract competitive insights from standard reporting and mine data platforms for deeper, ad-hoc analysis.
  • Proactively identify opportunities to strengthen CX performance tools, processes, surveys, and reporting, with a focus on better connecting data-driven insights to meaningful organizational action.
  • Periodically review and refresh survey content and reporting to sunset outdated sources and introduce new feedback mechanisms aligned with the organization's evolving strategic priorities.
  • Collaborate with CX team counterparts - including Complaints, Research, Competitive Intelligence, and Experience Design - to shape strategic recommendations that address key areas of focus.
  • Engage effectively with colleagues, stakeholders, and executive leaders across the Retail Bank and Wealth division to understand broader business priorities and respond to ongoing, ad-hoc requests.

Professional Skills & Competencies:
  • Champion of the Customer - Deeply passionate about customer experience, with an instinct for keeping the voice of the customer at the center of every decision and conversation.
  • Committed to Data Integrity - Holds a high bar for accuracy, consistency, and rigor; stands fully behind the numbers and the stories they tell.
  • Action-Oriented & Results-Driven - Translates analysis into specific, meaningful recommendations and stays focused on driving measurable outcomes.
  • Continuous Improvement Mindset - Continuously seeks ways to optimize tools, processes, and approaches, with a sharp focus on the moments that matter most to customers and the business.
  • Compelling Storyteller - Transforms complex data into clear narratives, and clear narratives into strategies that move people and organizations to act.
  • Adaptable & Versatile - Pivots naturally across channels, segments, and products; adjusts fluidly as business needs shift and priorities evolve.
  • Technically Sharp - Power user of PowerPoint, Excel, Qualtrics, and other industry tools, with the skill to make sophisticated analysis look effortless.
  • AI-Forward - Brings a solid working knowledge of AI and actively applies it to drive efficiency, elevate the quality of work, and stay ahead of the curve.
  • Broad CX Perspective - Grounded in CX analytics; backgrounds from other industries are warmly welcomed, with financial services experience considered a plus.
  • Positive, Professional & Collaborative - Brings energy and professionalism to every interaction; comfortable both contributing to and leading a small team of analysts.

Qualifications:
  • 10-15 years of experience in customer data analysis or a closely related field.
  • Demonstrated expertise in Voice of the Customer (VoC) methodologies and CX analytics.
  • Proven experience with third-party and syndicated data platforms (e.g., JD Power, Bain Prism).
  • Track record of presenting insights and influencing decisions at the executive level.
  • Experience working in or alongside cross-functional teams spanning research, design, and strategy.
  • Financial services experience is a plus; strong candidates from other industries are encouraged to apply. .

Education:
  • Bachelor's degree required, preferably in a quantitative or analytical discipline such as Statistics, Mathematics, Economics, Business, Marketing, or a related field.
  • Advanced degree (MBA or Master's in a relevant field) is preferred.
  • Equivalent professional experience and demonstrated expertise may be considered in lieu of advanced academic credentials.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Marketing
Job Family:
Customer Experience
Time Type:
Full time
Primary Location:
NC-CHARLOTTE (BALLANTYNE)
Primary Location Full Time Salary Range:
$114,720.00 - $172,080.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
May 26, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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